topic Giga Juke in Hi-fi Systems

Giga Juke

Martin_Smith — Fri, 07 Oct 2011 13:29:04 GMT

I have a sony giga juke. It will not turn on using the remote - it is showing a blue flashing light as if it is in standby but the controls on the unit or the remote will not work. This happended before and I had to turn it off at the mains. Has anyone had this problem.

Giga Juke

Niclan — Thu, 22 Sep 2011 21:02:09 GMT

Hi Martin, funnily enough I've had the same problem which just started this week. Very frustrating. I've found that the only way I can get the unit to switch on (without switching it off and on at the socket) is to perform a system reset (ie. by pressing the "Stop" and "Power" buttons at the same time). This seems to do the trick and I get the message "Starting Up" and then "Turning-off after setting is applied" followed by a shutdown. At this point I can start itup again by pressing the power button and everything is fine (ie. all music intact etc).

I initially thought that the system was performing the x-dj analysis of new music that has been added recently (that's what the flashing blue light in standby mode normally means) but I've now even disabled this function from the x-dj "Options->Settings->Basic->Auto-Analysis->Off" but it happened again today ! I even changed the main unit so that it performs a complete power down instead of going into standby mode when powering off but again, same problem. It's not happening everytime I power down but chances are when I come down in a morning I'm greeted with the blue flashing light of dispair !

If you find out what's up with your's I'd much appreciate a heads up.

All the best, Neil.:smileyconfused:

Giga Juke

HDFatboy96 — Sat, 24 Sep 2011 05:21:16 GMT

I've just bought a usb hard drive to backup all my music cos I gotta feeling this thing is either gonna have me throwing out of the nearest window or having to go for repair...Whichever comes first! I've noticed in the manual that Sony will erase all saved data 'at their discretion', also anything going back onto the unit from an external hard drive will have to be veified through the internet first. Oh yea?!? It's a pity they didn't take as much care of their customers PS3 passwords and account details with such a high and mighty attitude. Call me old fashioned but I think spending over a grand on hi-fi equipment that lasts about four years isn't great value for money.(I bought this to replace a Pioneer system costing around the same price which is still going strong fourteen years later!!) I can remember the days when Sony stood for quality and reliability...Think I'm going to cut my losses and look for another hard drive system that doesn't promise what it can't deliver.

By the way, if you've typed in Sony gigajuke in a search engine with a view to buying one and ended up on this site reading the comments, do yourself a favour, and DON'T!

Message was edited by: HDFatboy96

Giga Juke

ken11141 — Sun, 25 Sep 2011 17:58:16 GMT

Hi. I am another with whom this problem has recently happened. I will hope to hear a solution from someone !

Giga Juke

eksoginios — Mon, 26 Sep 2011 13:28:30 GMT

Same problem here. But it' s strange. It seems that all machines had the same problem at the same time. Is it possible that sony sends via net some kind of update? I noticed that when I go to network settings there is no other mesage than "Please Wait" .As soon there is an answer please post. Thnaks

Message was edited by: eksoginios

Giga Juke

phsmith6723 — Mon, 26 Sep 2011 16:48:47 GMT

HI same problem with my Giga Juke, started mid Sept. Hope that some one can come up with a solution.

Giga Juke

nick0624 — Mon, 26 Sep 2011 20:23:32 GMT

At last others with a similar/same problem. mine started last week everything works fine until I eject the CD the draw opens then will not retract the whole system seems to freeze. I try and turn it off and the screen goes blank but remains lit, on off button still blue. the only way to get it back is to unplug the system or until I read the manual perform a reset by pressing the stop and off button simultaneously. I get to perform 1 complete eject and retract of the CD draw successfully and everything works fine, change to HDD DAB back to CD turn the unit off then back on again soon as I open the CD draw again it freezes and back to a reset very frustrating and annoying considering it is Sony and not a cheap piece of equipment. has anybody phoned Sony or their local service department. I have not transferred music for quite a while just used the CD player and what music I put on the HDD ages ago. also I noticed the volume bar does not appear any more when adjusting the volume. I will be glad when an answer becomes available. I will post if I find an answer. oh I don't know if it helps but mine is about 2 years old.

Giga Juke

DEANO16 — Mon, 26 Sep 2011 22:35:29 GMT

I BOUGHT THIS SYSTEM (NAS S55HDE) SECOND HAND ABOUT 4 MONTHS AGO, HARDLY USED BY PREVIOUS OWNER, EVERYTHING WAS WORKING FINE UNTIL LAST WEEKEND IT STARTED SUFFERING THE SAME PROBLEM AS YOU`VE DESCRIBED.

RESET IT A FEW OF TIMES AND IT WORKED ALRIGHT FOR A COUPLE OF DAYS BUT IT IS NOW DOING IT CONSTANTLY. I`VE TRIED EVERYTHING, BUT FORMATTING THE HARD DRIVE, I DON`T THINK THAT WILL HELP BECAUSE IT SEEMS TO BE LINKED TO THE CD OPERATION AS EVERTHING ELSE STILL WORKS FINE.

ITS ALLOWED ME TO BACK UP ALL DATA TO USB DRIVE, IM JUST WORRIED WHETHER IT WILL ALLOW ME TO RESTORE THE DATA BACK ONTO IT AFTER FORMATTING IT.

IT COULD BE SOMETHING TO DO WITH THE INTERNET, SEEING AS ITS HAPPENED TO A FEW OF US AT THE SAME TIME.

HOPE SOMEONE CAN ANSWER THIS SOON.

It must be something to do with the internet connection.

Could be coincidence but I took the usb wireless dongle out and everythings been fine for a few days, not great if it is the solution, as it makes the other wireless sets useless, what with the 4 or 5 internet radio stations it can get.

Message was edited by: DEANO16

Giga Juke

chmoore74 — Tue, 27 Sep 2011 08:57:58 GMT

We have exactly the same issue with this overpriced piece of kit that has not lasted a reasonable time. If it were a complicated piece of technology you could understand it but it only allows you to copy to and not from, so whats the point of the ipod connection!! Our friend bought this a few weeks before us and he is experiencing the same thing as we are but thought that it was because his young grandaughter may have pressed some buttons on it incorrectly NO the kit is useless as the moment with this fault. It is totally frustrating that it will not action any commands via the remote or even the actual buttons withouth switching the electric supply off and back on again a few times!!! What is going on SONY your reputation is going downhill with this lack of care for customer service. When you phone the technical centre you are told to take unit back to be repaired at £30 (obviously no return on that cash) and then they will phone you if the repair is over £60. I refuse to send it for this maintenance until SONY confirm and identify the issue which is clearly not just a one off it is an inherant issue after a few years. Could it be solder worn or some program fault is my suspicion!!!

Giga Juke

nick0624 — Tue, 27 Sep 2011 09:15:01 GMT

Thanks For the Acknowledgement HDFatboy96 glad my problem is actually the same. I did see DEANO16 added to his response last night about taking his internet dongle out and it started working. Not that its a proper fix but its a start. I will try mine later and update. it does seem strange that it has only just stated happening. I wonder how many other people it has happened to. will keep updating. Nick

Giga Juke

ken11141 — Tue, 27 Sep 2011 09:15:19 GMT

I had the same response. To take it to a Sony repair place. Surely Sony can send a bug correction down the line or make it available for download.

Giga Juke

nick0624 — Tue, 27 Sep 2011 10:17:20 GMT

Well done DEANO16 I seemed to have sorted mine for now. I have not checked all functions but what problems I had found seems to have gone away (not too sure for how long mind). Firstly I took the dongle out and everything worked ok, then put it back in still the same problems. Tried a different dongle but without reading the instructions could not get it to connect. So I put the Sony dongle back in and did a software update and when it asked to select a function I selected CD then hey presto everything seems fine at the moment. I will keep an eye on this forum to see if there are any changes. Nick

Giga Juke

ken11141 — Tue, 27 Sep 2011 10:50:34 GMT

Yep worked for me too ! You have to turn it on and off by any means without the dongle to let it apply settings. Then turn it off and then on again with the dongle back in.

Thanks everyone

Giga Juke

nick0624 — Tue, 27 Sep 2011 11:55:02 GMT

Hi Ken glad yours worked as well hopefully the other guy's will try and get the same reponse. Happy Bunny now. Nick

Giga Juke

HDFatboy96 — Tue, 27 Sep 2011 12:18:37 GMT

Thanks for the tip, I will try this later. However, I did disconnect the wired Lan cable I had in several days ago and this seemed to do the trick...For a few days,so hopefully this'll be a longer term solution.

Have just got off the phone to Sony 'customer services'. Just as I expected the lady was adamant this wasn't a Sony problem cos according to her the number of units sold compared to the number of us on this forum didn't make it a known issue. Even when I commented that everybody experiencing the problem isn't likely to go on this forum the only helpful advice she gave me was to get it repaired! Thanks for that!

I told her it should be known issue and would urge as many to call them on 0844 8466 555 to report it if they're still experiencing problems.

I'll see how the dongle removal does and failing that 'Watchdog' will be getting a call.

Giga Juke

nick0624 — Tue, 27 Sep 2011 14:22:05 GMT

I did email Sony last night and got a reply this morning to say it probaly needs a service. Glad i tried the update for now. It seems strange that everybodies seems to have gone wrong at the same time. These people are supposed to be experts.Nick

Giga Juke

HDFatboy96 — Tue, 27 Sep 2011 14:37:43 GMT

Yea, there's obviously something going amiss here. I backed my music up last night, took about five and a half hours, closed it down, got up this morning six hours later to be greeted by my blue flashing light friend. I'll ring Sony 'customer services' today although from past experiences I'm not expecting too much. The last time I rang with a query regarding this system I was answered by the most obnoxious - I've ever come across. Basically his reply to me not being very impressed with it was 'well, that's how it is, live with it!' Not exactly the best marketing ploy I've ever encountered but as I said before in my earlier posts just another disappointment in a long line of disappointments since spending my hard earned on it.

If in the unlikely event I get a satisfactory response I'll only be too pleased to pass it on........

By the way Nick, the way you described the problem was how mine started.

Message was edited by: HDFatboy96

Message was edited by: -Cass-

Giga Juke

ken11141 — Tue, 27 Sep 2011 15:38:32 GMT

Dean

For about £1 per month with Live 365 you can thousands of stations on the Giga Juke

Oops that should be £1 per week

Message was edited by: ken11141

Giga Juke

derekgilruth — Tue, 27 Sep 2011 20:53:17 GMT

Hi - disappointed to relate that I have the same problem (blue flashing light/system won't come out of standby) which started about a fortnight ago. I emailed customer services and received an email reply saying that they couldn't help unless my problem happened to be one of the small list of questions which appeared when I selected the model number in my email enquiry. They gave me a link to a part of the Sony website where I could find a local service centre. Having spent a lot of money on this system, at the same time supporting my local Sony shop, I too am disappointed. I will now ring Sony and make my feelings known.

Giga Juke

HDFatboy96 — Tue, 27 Sep 2011 21:32:50 GMT

Good luck Derek....Hope you get a better response than I did.

All I want is for Sony to admit it's a problem on their part but at the moment they're rapidly becoming my least favourite electronics brand!