topic Re: WH-1000MX3 - Feature request - Disable touch controls in Portable Audio

WH-1000MX3 - Feature request - Disable touch controls

legatus_ — Sun, 14 Apr 2019 13:43:39 GMT

Unfortunately I only read it via reviews after I bought the product but it came to my attention that ith strong wind the touch controls are going crazy. Today I experienced it myself and people were right.

Since we have a proper app and firmware for these headphones I would love a feature to allo me to completely disable touch controls. I just want to put them on and go without worrying about the wind, or if I accidently touch it, or even when my hoodie covers it, it seems to have problem with that.

We could be allowed to switch it back on either from the app or by switching headphones off an on again (in case someboy nicks your phone in between ;))

Re: WH-1000MX3 - Feature request - Disable touch controls

Pascale_F — Mon, 15 Apr 2019 18:37:45 GMT

Hi legatus_,

Welcome to the community.

I'll try to find some answers for you. In the meantime though, someone else in the community might respond.

Thanks,

Pascale

Re: WH-1000MX3 - Feature request - Disable touch controls

camonro82 — Mon, 15 Apr 2019 18:46:52 GMT

the touch controls work? I find them almost totally unresponsive

Re: WH-1000MX3 - Feature request - Disable touch controls

Win_88 — Thu, 18 Apr 2019 12:05:21 GMT

Hi Legatus

I found this article on the Sony website related to unexpected behaviour when using the headphones in cold weather, but there seems to be a simple workaround for it: https://www.sony.co.uk/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm3/articles/00206130

P.s. I'll pass your feedback/feature request to my Sony contact.

Win_88

Re: WH-1000MX3 - Feature request - Disable touch controls

legatus_ — Wed, 24 Apr 2019 08:08:21 GMT

Yes I read that aritcle earlier. It doesn't apply to cold weather, it applies to any weather, wind, even walking fast and turning your head left makes the connection to become very unstable and the music drops every 1-2 seconds

Re: WH-1000MX3 - Feature request - Disable touch controls

igor1024 — Thu, 12 Sep 2019 21:41:54 GMT

Any update on this topic?

Re: WH-1000MX3 - Feature request - Disable touch controls

NOTOUCHITSUCKS — Thu, 21 Nov 2019 05:00:50 GMT

So its an ugly work around, but I taped three layers of electrical tape over the touch controls to disable them. I only did the forward/reverse sides as I didn't have an issue with volume up/down or pause but it appears to have worked. I was bumping the track skip touch with my shoulders which screwed up my audiobook order.

Re: WH-1000MX3 - Feature request - Disable touch controls

RickVermij — Fri, 06 Dec 2019 08:40:33 GMT

I love almost everything about these headphones, but this!

I ride a bike to work. As soon as it rains I like to have my hood up and the headphones go mental!!!! I wish I could still return them.

Or if it just had the function of turning the toch controls off!

Edit: it is there!!!

Re: WH-1000MX3 - Feature request - Disable touch controls

jpn369 — Tue, 10 Dec 2019 08:31:57 GMT

I have the rain hood issue and if I am gardening then any plant brushing against the headphone skips tracks etc. Not good.

Re: WH-1000MX3 - Feature request - Disable touch controls

jpn369 — Tue, 10 Dec 2019 15:42:52 GMT

Here is one option. It is ridiculous having to do this with such an expensive product. https://youtu.be/1JoKqDqtEa4

Re: WH-1000MX3 - Feature request - Disable touch controls

Ominous_hammer — Wed, 18 Dec 2019 19:47:53 GMT

Please add option to disable touch activation in the app!

When its lashing rain with hood up the headphones go mental trying to increase/decrease volume, pause, noise cancel on/off, etc!

Make it stop!

Re: WH-1000MX3 - Feature request - Disable touch controls

IamNic — Thu, 19 Dec 2019 04:50:26 GMT

Hello @Ominous_hammer,

it is a feature and it has been for months...

touch panel deactivation is possible via the app.

- Nic

Re: WH-1000MX3 - Feature request - Disable touch controls

Rscuee — Wed, 08 Apr 2020 11:11:13 GMT

Just updated the application/headphones and can’t find the feature...

Re: WH-1000MX3 - Feature request - Disable touch controls

jpn369 — Wed, 08 Apr 2020 11:54:16 GMT

I have just updated mine and found the new feature here.

Shame Sony couldn’t have let us know as we had this forum to tell us.

Re: WH-1000MX3 - Feature request - Disable touch controls

Rscuee — Wed, 08 Apr 2020 19:47:39 GMT

Weird... Maybe its cause i have the mx2s? but why update one with the feature and not the other?

Re: WH-1000MX3 - Feature request - Disable touch controls

IamNic — Wed, 08 Apr 2020 19:58:14 GMT

Hello @Rscuee,

because it might not be possible to deactivate the touch features on the m2-model with a simple software change.

- Nic