topic Re: Sony MDR 1000x in Portable Audio

Sony MDR 1000x

Flumzy1 — Mon, 04 Dec 2017 23:01:43 GMT

Was given Sony MDR 1000x as a present from work had about 7 months and they’re now cracked at the joints I rang sony but they wouldn’t help me as I didn’t have purchase reciept I explained that they were guilted to me and I didn’t have purchase reciept but refused to change the headphones I have seen that lots of people world wide have haste same issue and I can’t believe that Sony a company that I put my trust in have let me down in this way some one please help these headphones are not cheap

Re: Sony MDR 1000x

Pascale_F — Tue, 05 Dec 2017 17:32:46 GMT

Hi Flumzy1,

Welcome to the community.

Your post has been escalated and someone will update this thread when we have more info for you.

Best wishes,

Pascale_F

Betreff: Sony MDR 1000x

IamNic — Sat, 09 Dec 2017 17:38:47 GMT

Hi @Flumzy1,

I got in contact with the Support and they told me, that without a valid VAT invoice they can't do anything about this issue.

If you can get hold of the invoice from the person who gave you these headphones as a gift, they could move forward.

Here are the Sony warranty terms and conditions: http://services.sony.co.uk/support/en/warranty?cat=

- Nic