topic MDR 1000X ear cup sheared off. in Portable Audio

MDR 1000X ear cup sheared off.

Brommie3 — Fri, 10 Nov 2017 06:29:28 GMT

After 8 months of good use out of my MDR 1000x's I took them off this week and the right hand cup sheared off at the place where a lot of people have exeperienced cracks. This to me is not accidental damage and occured suring normal use.

Will Sony cover the this repair under Warranty? I purchased these from John Lewis with a 2 yr Warranty.

Thanks

Re: MDR 1000X ear cup sheared off.

jumpsuit — Fri, 10 Nov 2017 11:25:59 GMT

Hi @Brommie3 and welcome to the Community

If you can provide proof of purchase then Sony will repair / exchange them for you.

Give Support a call on +44 (0) 2073652810

Cheers

Re: MDR 1000X ear cup sheared off.

Brommie3 — Sat, 11 Nov 2017 09:51:18 GMT

Thanks Jumpsuit. I hope you are correct. From my experience so far with the retailer, and from reading many many reports of cracking on this model, Sony have issues covering this fault under their Warranty. I have tried calling the number you offered but they are not open on Saturday but I will try again in the week.

I'd be interested to hear from others who have had a complete snap like mine if they have managed to get a repair/repalcement under Warranty.

Re: MDR 1000X ear cup sheared off.

jumpsuit — Sat, 11 Nov 2017 10:34:38 GMT

Hiya

Try not to worry too much

The only member I recall that has had problems so far

was one that couldn't provide proof of purchase

as it was a cash purchase gift and they had no receipt.