topic Re: Sound skipping on WH-1000XM4 in Portable Audio

Sound skipping on WH-1000XM4

sban0302 — Wed, 12 May 2021 16:47:09 GMT

I`m having some sound skipping issues with WH-1000XM4.

The tune (similar to the tune you hear when you connect to bluetooth) rings while I play music, which is pretty disturbing....

This happened to my tablet (iPad) and my phone (Pixel 3), but have not tried others because those are the only devices I have...

This happens regardless of the place - in the city, kitchen, or in middle of the city..

It does get better when I prioritize stable connection... not 100%, but doesn`t bother me as much.

However, the fact that I cannot enjoy the best quality kind of disappoints me, and if this is a malfunction of the headphone, I would want to replacement.

Do you guys have similar issues, or maybe any suggestions to fix this situation?

Re: Sound skipping on WH-1000XM4

Joe_Dohn — Thu, 13 May 2021 12:40:18 GMT

Have you tried turning off the tone?

Re: Sound skipping on WH-1000XM4

sban0302 — Fri, 14 May 2021 12:40:02 GMT

Many thanks Joe,

The tune did go away... but the sound skipping still happens now and then, just without the tune.

I did trying turning off the sensor that pauses when I remove the headphone from my ear, but it still happens.

Re: Sound skipping on WH-1000XM4

Joe_Dohn — Fri, 14 May 2021 13:54:57 GMT

Try resetting them, and failing that go for the factory initialization.

Usually, the reset is enough to counter glitches like this.

Hope this helps!

- JD

Re: Sound skipping on WH-1000XM4

sban0302 — Fri, 14 May 2021 20:31:33 GMT

Hi Joe,

I tried both ways but still having the issue. I guess I will have to ask for replacement...

I also recognized that the bluetooth will be disconnected when I charge the headphone while it`s connected.

Is this how it`s supposed to be?

Thanks again very much Joe.

Re: Sound skipping on WH-1000XM4

Joe_Dohn — Wed, 26 May 2021 14:58:22 GMT

Yes, it's supposed to turn off.

Quote from Help Guide: " If charging starts while the headset is on, the headset will turn off automatically".

Have you received an update about the replacement though?

- JD

Re: Sound skipping on WH-1000XM4

sban0302 — Wed, 02 Jun 2021 09:16:55 GMT

Hi Joe,

Sorry I haven`t been able to make the tiem tolook into where I should contact for the replacement.

I am happy to accept as solution once I find the form.

Thanks,

Shohei