topic Re: WF-1000XM3: version 3.1.2 Bluetooth drops in Portable Audio

WF-1000XM3: version 3.1.2 Bluetooth drops

jonathan97uk — Tue, 11 May 2021 15:22:55 GMT

has anyone else experience problems after updating to firmware 3.1.2 that the Bluetooth connection (iPhone 11 Pro iOS 14.5 & 14.5.1) on one earbud (L for me) drops?

It pretty much immediately reconnects though it’s annoying with that bell sound and all.

thanks

Re: WF-1000XM3: version 3.1.2 Bluetooth drops

HannahEd01 — Tue, 18 May 2021 13:39:29 GMT

Hi jonathan97uk, try resetting the headphones, it might be a bug:

https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289925.html

Re: WF-1000XM3: version 3.1.2 Bluetooth drops

jonathan97uk — Tue, 18 May 2021 18:51:21 GMT

Tried that but no change.. headphones were new and working fine until the firmware got updated.. I exchanged them with a new pair and same issue after the update.

I hope Sony will have the decency to fix the bugs on their releases in a timely manner

Re: WF-1000XM3: version 3.1.2 Bluetooth drops

Joe_Dohn — Wed, 19 May 2021 15:55:16 GMT

Are you referring to the 3.1.2 update?

Re: WF-1000XM3: version 3.1.2 Bluetooth drops

jonathan97uk — Wed, 19 May 2021 17:13:19 GMT

Yes I am.

Re: WF-1000XM3: version 3.1.2 Bluetooth drops

Joe_Dohn — Thu, 20 May 2021 16:18:32 GMT

@jonathan97uk

I see that Hannah suggested a reset, but have you also tried a complete factory initialization after the update?

Also, does this just happen with the iPhone/s or does it happen with everything?

- JD