topic Re: WH-CH510 connecting issues. in Portable Audio

WH-CH510 connecting issues.

PinkPanda300 — Wed, 14 Apr 2021 07:43:51 GMT

Hello, I recently purchased a ser of Sony wireless headphones. They are to be used with my Sansung TV (7 Series) when I try to pair the devices, the TV scans and finds the headphones but when trying to connect and pair them I get this error message. "unable.to connect WH-CH510 make sure the device is switched on"

The headphones are switched on and in close proximity if the TV. Any suggestions on how to get them to pair?

Re: WH-CH510 connecting issues.

Joe_Dohn — Wed, 14 Apr 2021 12:59:44 GMT

Try resetting to factory settings then pairing them again.

Re: WH-CH510 connecting issues.

PinkPanda300 — Wed, 14 Apr 2021 16:36:12 GMT

Good Evening. I have reset the headphone to factory settings unfortunately this hasn't solved the problem. The TV still finds the headphones but wont pair and connect.

Re: WH-CH510 connecting issues.

Joe_Dohn — Thu, 15 Apr 2021 12:51:32 GMT

Maybe it's a compatibility issue, can you use them with other devices or use other headphones with the same TV?

Re: WH-CH510 connecting issues.

PinkPanda300 — Thu, 15 Apr 2021 13:29:03 GMT

They connect to both my samsung phones no problem. I haven't tried any other Bluetooth headsets with my TV so it's all new to me. I just find it strange how the TV can find them and says pair. But when pairing it says device not switched on despite the blue light flashing in pairing mode.

Re: WH-CH510 connecting issues.

Joe_Dohn — Thu, 15 Apr 2021 13:47:22 GMT

It's possible that the TV only supports source devices (like phones, tablets, laptops, etc.), but can't connect to headphones or soundbars for example.