topic Re: Betreff: STH50C Headset microphone not working in Portable Audio

STH50C Headset microphone not working

mindemez — Tue, 16 Mar 2021 14:30:56 GMT

My headset microphone is not working by HUAWEI P30 Pro during a phone call, but audio recorder is working. What could be the problem?

Thanks,
Viktor

Betreff: STH50C Headset microphone not working

Peter_S. — Tue, 16 Mar 2021 15:37:49 GMT

Hi Viktor,

Most likely you're using the wrong Bluetooth profile. Please make sure that you're using the headset mode.

Cheers

Peter

Betreff: STH50C Headset microphone not working

mindemez — Tue, 16 Mar 2021 15:47:54 GMT

This headphone is USB-C type, which is directly connection.

Thanks

Re: Betreff: STH50C Headset microphone not working

Joe_Dohn — Wed, 17 Mar 2021 13:50:11 GMT

It doesn't seem like the mic is the issue, could be the phone not using it during a call for some reason.

Have you possibly tried using them with a different phone/device?

Re: Betreff: STH50C Headset microphone not working

mindemez — Wed, 17 Mar 2021 13:58:29 GMT

Yes, I tried a samsung phone, but it doesn't work the same way during a call.

Re: Betreff: STH50C Headset microphone not working

Joe_Dohn — Wed, 17 Mar 2021 16:21:09 GMT

So it works on the Samsung phone but not on the Huawei one?

Re: Betreff: STH50C Headset microphone not working

mindemez — Wed, 17 Mar 2021 16:24:02 GMT

No, it doesn't work on any of them.

Re: Betreff: STH50C Headset microphone not working

Joe_Dohn — Wed, 17 Mar 2021 16:32:46 GMT

That's peculiar, the mic is working so I can only assume that the issue is with the phones not allowing it to pick up audio during calls?

Have you tried using it with a PC/laptop?

Re: Betreff: STH50C Headset microphone not working

mindemez — Wed, 17 Mar 2021 16:35:10 GMT

Works perfectly with a computer.

Re: Betreff: STH50C Headset microphone not working

Joe_Dohn — Fri, 19 Mar 2021 13:13:32 GMT

That means the issue is definitely on the phones/Android side somehow. Maybe try using it with another phone or tablet.

If you're planning to use it with your phone in the first place, you can have the store test it out for you and return it if it doesn't work for you (hopefully, if you're within the returns period)

Hope this helps!

- JD