topic Re: Betreff: NW-A105 Bluetooth problem in Portable Audio

NW-A105 Bluetooth problem

Oliveandmabel — Tue, 02 Mar 2021 21:39:20 GMT

Hi. I’ve had my Walkman since Christmas using it mainly Bluetooth connected to either a Sonos move or WH1000-MX3 headphones, but the sound will randomly cut for a second. It is usually every 10-12 minutes, but no notification on the screen, just a chime when on headphones. Firmware is updated, tried a device reset, tried all of the Bluetooth settings, no change. Even turned off all notifications and uninstalled apps. Have tried using the headphones wired and that seemed to stop so pretty sure it’s a Bluetooth issue. Sony advised sending the unit for repair, but was wondering if anyone else had had the same issue.

thanks in advance, James

Betreff: NW-A105 Bluetooth problem

Peter_S. — Wed, 03 Mar 2021 07:33:30 GMT

Hi,

Can you please check if the BT connection of the Walkman is set to "Quality"?

If so, please change to "Stebility" and try again.

Cheers

Peter

Betreff: NW-A105 Bluetooth problem

Oliveandmabel — Wed, 03 Mar 2021 09:01:55 GMT

Hi Peter, thanks for getting back to me. Yes I tried all of the Bluetooth output settings. It is currently set to SBC connection pref. with no real change. The device is also right next to the speaker when it happens.

cheers,

james

Re: Betreff: NW-A105 Bluetooth problem

Joe_Dohn — Wed, 03 Mar 2021 11:47:24 GMT

@Oliveandmabel I'd say have it inspected as recommended by Sony since the issue happens with 2 different devices and no settings affect it in any way.

Re: Betreff: NW-A105 Bluetooth problem

Joe_Dohn — Wed, 03 Mar 2021 11:48:42 GMT

PS: You can also try a factory reset first if you haven't already.

Re: Betreff: NW-A105 Bluetooth problem

Oliveandmabel — Wed, 03 Mar 2021 12:23:43 GMT

Hi there, thanks for the reply. Yes, I’ve already tried a factory reset. Weirdly it seemed ok for about 2 hours, then back to as it was.

I’ll get it shipped back to Sony for inspection.

thanks,

james

Re: NW-A105 Bluetooth problem

N.D.M-9100 — Wed, 03 Mar 2021 17:43:39 GMT

Had the same issues...

Updated both firmwares and it helped...
altho' i'm having the issue that i can't set the volume to a BT transmitter the one day and the other day it works fine... it's indeed a bit of a pain in the ass right ? 😕

Re: NW-A105 Bluetooth problem

Oliveandmabel — Wed, 03 Mar 2021 20:03:19 GMT

Yeah a bit......

I’ll send it for repair this week, and see what comes back. I’ll post anything useful up here 👍🏻