Brand New WH-1000XM4 crackling and buzzing when connected to Samsung TV

LutonFinkle — Thu, 17 Dec 2020 16:12:04 GMT

Hey there,

So I bought these headphones last week...and have been loving them, using them with my phone for media and calls etc.

However, I recently purchased a gaming streaming service to play a recently released game which wasn't performing as hoped on consoles. As a result, I figured I would use these headphones with that and connect to my TV. After a few minutes, the audio starts distorting with crackling and buzzing...lasting anywhere from a minute to five minutes and then the distortion dissipates, only to return a few minutes later.

To say this is a disappointment is an understatement. I notice there seems to be a fair few complaints about this. For the price paid on these, this kind of issue is unacceptable.

Is it a software / firmware problem? Is it the seals allowing moisture in?

I've only worn them whilst sitting working / playing / strolling around the house so I can't see that 'sweat' or 'condensation' would be an issue either.

Ultimately, if the problem persists, with no 'fix' on the horizon...I will be returning them to the seller.

Re: Brand New WH-1000XM4 crackling and buzzing when connected to Samsung TV

Win_88 — Wed, 23 Dec 2020 16:33:52 GMT

I've read another post here last week about the same kind of issue with the same headphones and a Samsung TV. What was concluded is that it's a compatibility issue. If your headphones work well with other Bluetooth devices, I wouldn't fault them. If you can test other headphones with your TV it would give you a better idea.

Not sure what Samsung is doing to have the connection go "bad" in that way.

Win_88

topic Re: Brand New WH-1000XM4 crackling and buzzing when connected to Samsung TV in Portable Audio

Brand New WH-1000XM4 crackling and buzzing when connected to Samsung TV

Re: Brand New WH-1000XM4 crackling and buzzing when connected to Samsung TV