topic Re: Betreff: Sony WH-1000XM4, sound does not work in Portable Audio

Sony WH-1000XM4, sound does not work

sony.drtic — Wed, 18 Nov 2020 16:52:56 GMT

Hello,

a few days ago I bought a new Sony WH-1000XM4 headphones, gray version.

The reason I bought these headphones, among other things, is for conference calls on my laptop (HP Elitebook). I connect from a laptop to a virtualized environment via the VMWare Horizont Client. The sound works until I try a Skype conference. After picking up the call, the sound is interrupted, absolutely nothing can be heard, users on the other hand can hear me all the time so my microphone is still working. If I check in the system settings of my laptop, the sound is in progress and the microphone is working.

I need to resolve it as soon as possible. Otherwise, the headphones are unusable for me. Thank you in advance for your help and support.

King Regards,

Petr

Betreff: Sony WH-1000XM4, sound does not work

Peter_S. — Thu, 19 Nov 2020 08:20:46 GMT

Hi Petr,

Can you please check if the latest firmware is installed on your headphones?

Cheers

Peter

Betreff: Sony WH-1000XM4, sound does not work

sony.drtic — Thu, 19 Nov 2020 08:26:15 GMT

Hi Peter, yes, that was the first thing I did after I received my headphones. The latest firmware is updated.

Re: Betreff: Sony WH-1000XM4, sound does not work

Joe_Dohn — Thu, 26 Nov 2020 15:31:11 GMT

Can you check that the headphones are connected correctly following the steps provided by Sony?