topic Re: PS4 competition in General chat

PS4 competition

Amanda_jh — Wed, 11 Jun 2014 18:00:22 GMT

Hello, I entered the PS4 competition, actually won (shock!!).... So I sent off my stuff and I have not heard anything.

I have tried to use the "contact us" form but it keeps crashing out no matter which computer/browser I am using...

Does anyone have an email address to contact them?

Thanking you in advance xx

Re: PS4 competition

Anonymous — Thu, 12 Jun 2014 11:02:04 GMT

HI there

Firstly - Congratulations !!

I was having a look at the Term and Conditions : HERE

Prizes will be sent within a maximum period of four weeks from receipt of a correct claim, to the address provided on the entry forms.

In case of any questions, participants may contact: www.sony.co.uk/support/en/campaigns/fifa/Contact

Am I assuming that you are using that particular Contact form? If so, at what point is it crashing (eg, upon loading, upon sending, etc)

Cheers

Re: PS4 competition

jumpsuit — Thu, 12 Jun 2014 11:10:03 GMT

Congratulations Amanda_jh!

I'm sure Quinnicus will be able to help.

I hope you realise that now you have posted once on the forum we will expect to see you back here having fun.

Re: PS4 competition

JapanMan2 — Fri, 13 Jun 2014 00:19:26 GMT

Big congratz indeed!

Re: PS4 competition

MK_Slinky — Sat, 14 Jun 2014 00:14:05 GMT

That's so unfair.., I never win anything LOL!!

Seriously though WELL DONE YOU!!!!! How wonderful!

No doubt you wlll have that nice new PS4 to play with very soon! Um.., anyone know what a PS4 is???

Just kidding, iknew all along really, my mum uses one to cook dinner with.

Re: PS4 competition

Amanda_jh — Mon, 16 Jun 2014 20:06:17 GMT

Thanks for the replies... The contact page keeps crashing when I go to click send... Still not heard anything and the 4 weeks are up now and no PS4 in sight 😞

Re: PS4 competition

Anonymous — Mon, 16 Jun 2014 20:37:27 GMT

@Amanda_jh - I have passed your question onto Sony and they should hopefully be contacting you. Please ensure your contact details are correct in your profile/account information.

Cheers

Re: PS4 competition

Amanda_jh — Tue, 17 Jun 2014 09:27:01 GMT

Oh thank you

Re: PS4 competition

Amanda_jh — Wed, 18 Jun 2014 09:04:24 GMT

Decided I'm going to send off a second copy of all my stuff, will send it again by next day delivery and I'm also now going to claim the cost of posting both entries which has come to a whopping £13 for two entries.
Bit annoyed about all this as they signed to say they received my entry over 4 weeks ago now... Epic fail by Sony!!

Re: PS4 competition

Anonymous — Wed, 18 Jun 2014 10:47:09 GMT

Hi Amanda_jh

Unformately there is nothing more I can do to assist you on this. I have reported your issue/query/complaint to Sony and they should hopefully get back to you - I dont know when.

However, as I understand it, you are not alone on this. I have seen this issue reported on other forums too.

Cheers

Re: PS4 competition

Amanda_jh — Wed, 18 Jun 2014 14:58:13 GMT

Thanks

Re: PS4 competition

NPJ8791 — Thu, 19 Jun 2014 15:53:20 GMT

I'm in the same predictament, they signed for my documents on the 13th of May and my status hasn't changed from on-going processing. Numerous people on other forums are having the same trouble. Although the problem seems to be Sony UK only as winners from Spain have got compliant status.

Re: PS4 competition

kapayan — Sat, 21 Jun 2014 10:36:44 GMT

In the same boat as you... Entered the draw. Won. Sent off my Amazon docs and draw result as required. The status didn't change until today. Now my it says "non compliant".

Not happy about this at all.

EDIT: And the contact form crashes, conviniently. Insult to injury.

Re: PS4 competition

grafoxy — Sat, 28 Jun 2014 14:19:18 GMT

I sent my playstation competition forms off over 5 weeks ago and still havent had delivery. I tried to query it on this site https://www.sony.co.uk/support/en/campaigns/fifa/contact but it said my TV serial number was invalid! Please let me know when i can expect delivery and please fix the website above. Come on Sony!!

Re: PS4 competition

grafoxy — Sat, 28 Jun 2014 14:26:28 GMT

Hey NPJ8791 where do you check the status of your competition entry? Ive not had anythign in over 5 weeks now.

Thanks

Re: PS4 competition

NPJ8791 — Sun, 29 Jun 2014 10:30:41 GMT

It's this address: https://www.tvpromo.sony.co.uk/tracking-authentication/ but I don't think it works very well. In the end after a few e-mails to customer sevices I had to send a scan of my documents to an e-mail address in France. And on Friday I got an e-mail saying my claim was valid and my PS4 will be here soon (it doesn't show up on the tracking site, so I presume they bypassed it.)

Re: PS4 competition

grafoxy — Sun, 29 Jun 2014 13:14:45 GMT

Thanks NPJ8791 for the reply. Mine status says on going too however when clicking on the participation code i get directed to the site i had trouble with yesterday where the serial number will not be accepted. This is very poor!

Re: PS4 competition

grafoxy — Sun, 29 Jun 2014 13:18:42 GMT

Hi Quinnicus, this site does not work. It fails at the serial number entry. I have put the correct number in and it will not accept it. This is very poor! Im glad the products are good as the support/websites are not

Re: PS4 competition

Anonymous — Sun, 29 Jun 2014 16:39:15 GMT

Hi all

The issue with the websites for the PS4 competition has been flagged and reported to Sony - in the hope of investigating and resolving the issues.

@grafoxy - I have reported your particular issue to Sony as well, they should hopefully be contacting you. Please ensure that your account profile contains the correct contact information

Cheers

Re: PS4 competition

randlor — Sat, 05 Jul 2014 11:06:17 GMT

Hi,

I'm having problems entering the competition as well.

Site doesn't recognise my device ID against the model number. Nor does the customer support email form recognise my serial number - so I can't mail in for help.

My noticed my TV is less than a month from it's build date - could this be related?

Either way, really frustrating. Have waited ages for my telly as they kept sending me the wrong colour too.

I'm worried that this is going to impact my warranty registration and future support should I need it. 😞

Thanks in advance