https://community.sony.com.mk/t5/general-chat/sony-customer-services/m-p/1352450#M2489 <P>How can I request my Customer Case No.&nbsp;0000000 to be escalated?<BR /><BR />The front man has a tenuous grasp of the English language and manages to ignore my questions and observations while issuing scripted replies that make no headway towards a solution.<BR /><BR />I have tried every avenue I am aware of but cannot get a committed single point of contact to resolve the problem.<BR />Thank you for your time.<BR />Stephen Bradford.</P> Fri, 27 Sep 2013 13:57:21 GMT STEVEB1244 2013-09-27T13:57:21Z https://community.sony.com.mk/t5/general-chat/sony-customer-services/m-p/1352450#M2489 <P>How can I request my Customer Case No.&nbsp;0000000 to be escalated?<BR /><BR />The front man has a tenuous grasp of the English language and manages to ignore my questions and observations while issuing scripted replies that make no headway towards a solution.<BR /><BR />I have tried every avenue I am aware of but cannot get a committed single point of contact to resolve the problem.<BR />Thank you for your time.<BR />Stephen Bradford.</P> Fri, 27 Sep 2013 13:57:21 GMT https://community.sony.com.mk/t5/general-chat/sony-customer-services/m-p/1352450#M2489 STEVEB1244 2013-09-27T13:57:21Z https://community.sony.com.mk/t5/general-chat/sony-customer-services/m-p/1352706#M2492 Hello.<BR /><BR />Just to let you know we have escalated this to our Customer Service team who will now be your single point of contact.<BR /><BR />I have also edited your post to remove your unique case number (not before passing it on)<BR /><BR />Hang tight and someone will be in contact.<BR /><BR />Best regards<BR />Lee Fri, 27 Sep 2013 13:59:27 GMT https://community.sony.com.mk/t5/general-chat/sony-customer-services/m-p/1352706#M2492 StartTheCar 2013-09-27T13:59:27Z