topic Microphone noise reduction in Sony xz2 in General chat

Microphone noise reduction in Sony xz2

Raveendarb — Sat, 04 Apr 2020 09:44:47 GMT

The microphone not working properly while talking in call, but it is working nicely in speaker. I have the latest Sony update.

Re: Microphone noise reduction in Sony xz2

Pascale_F — Sun, 05 Apr 2020 11:12:30 GMT

Hi Raveendarb,

Welcome to the community.

I'll just see if I can find any help regarding this. In the meantime though, maybe another community member might have some ideas.

Thanks,

Pascale

Re: Microphone noise reduction in Sony xz2

Qatrium — Sun, 05 Apr 2020 11:40:30 GMT

I recall having this issue posted on the old SonyMobile community but we lost access to it until it gets transferred here. IIRC, it was linked to an app taking control of your mic and not releasing it. But as a starter, I suggest that you clear your Phone app cache (which may clear your call log, so back it up first):

Go to Settings -> Apps & notifications -> See all apps -> Phone -> Storage & cache -> Clear storage -> Confirm and restart your phone.

Re: Microphone noise reduction in Sony xz2

CosmicTomato — Fri, 10 Apr 2020 17:14:56 GMT

Yeah clearing cache and data of the Phone app is a great way to start. I've had issues reoccurring with the Microphone, and running the test in the Support app is a way to let you know if it's healthy or not.