topic How to get support for Imaging Edge Mobile App in General chat

How to get support for Imaging Edge Mobile App

DavidcPreston — Tue, 17 Dec 2019 15:55:20 GMT

I have spent hours trying to try tom find how I get support for this to no avail. The Sony Global Customer Care page mentions self support, social support and assisted report but not a link in sight.

I did comment on an article about this software but no response so HOW do I get support for this App?

This is the problem:-

Running with other apps on Android 8/9. It's a great app BUT I want to run it at the same time as an app that remotely controls my tripod head to move left/right/up/down. Despite all my efforts, including using ADB to enable multi window support, I cannot run it in split screen or in a Window, and if I try to run another app in a window the Sony Imaging Edge closes, which is no problem for every other app on my mobile. Any help would be appreciated

Re: How to get support for Imaging Edge Mobile App

Mick_D — Thu, 19 Dec 2019 10:47:08 GMT

Hi David

It may be that attempting to use more than one app at a time is not supported. Sony Support may be able to advise.

Cheers

Mick

Re: How to get support for Imaging Edge Mobile App

DavidcPreston — Thu, 19 Dec 2019 15:34:56 GMT

Many thanks,

That seems to be geared towards hardware but I'll see what response I get

Re: How to get support for Imaging Edge Mobile App

DavidcPreston — Wed, 25 Dec 2019 08:00:01 GMT

I tried, and they were prompt but they clearly don't even understand the problem let alone offer any advice.

On a positive note I have found an app called Camoodoo that does the job