topic Re: Software update failed in Z Series

Software update failed

Louisvh — Tue, 01 Oct 2013 20:51:32 GMT

Hey all. I've got a new, shiny, non-rooted Z1, but just ran into a problem.

I just got a notification on PC companion that a new update was available. "Jolly good!" I thought, and without hesitation, I clicked "update". Alas, that turned out to be a bad idea. My PC gave me an error: " An error has occurred and the phone / tablet software update was aborted. Click retry to restart the phone / tablet software.". I clicked retry, followed the steps presented to me, but got the same exact result on the second and the third try. When I try to start my phone now, it says "software update failed, please connect to you computer" or something of the sorts. Has anyone run into the same issue? And if so, have you managed to fix it?
The phone is a Dutch T-mobile branded version.

edit: I'm ashamed to admit I hadn't properly searched this forum, and thus I didnt know the update service existed. Currently, I'm trying to replicate the success this post spawned. Will report back with results.

update: no luck yet. The update service has been stuck on this position for about 20 minutes now. Not good. Any ideas?

2nd update: failure. I get this screen. Again, any ideas?

3rd update: When I plug the phone into a wall charger, it goes into a loop of completely off -> red led -> sony logo -> "software update failed, make sure the phone is connected to the computer and try again." -> repeat. This means I'm probably just discharging it at the moment. I have no idea what the current battery level is, because it wont start to a single screen showing it. I cant be sure it's above 50% like this.

Re: Software update failed

Uliwooly — Tue, 01 Oct 2013 23:05:23 GMT

Could you try with a different PC?

also restart your PC > disable your firewall and/or antivirus > try again

Re: Software update failed

Louisvh — Wed, 02 Oct 2013 00:27:11 GMT

I've tried restarting the PC and disabling anything that could pose a problem. Unfortunately, no different results.

The process is currently running on my laptop. I will report back with results.

Re: Software update failed

Archanos — Wed, 02 Oct 2013 00:30:25 GMT

It looks for me like some USB drivers problem, I've seen this many times before. I hope you made it this time, but just in case I am watching this thread now if others are gone already.

Re: Software update failed

Louisvh — Wed, 02 Oct 2013 00:58:23 GMT

I just finished the update service on my laptop. That... really shouldn't have worked. Phone's working again!

Sidenote: are any of these drivers open source? I'd like to have a disapproving look at them.

Re: Software update failed

Archanos — Wed, 02 Oct 2013 01:47:56 GMT

I'm happy to hear that everything is ok That's not really the driver's fault, just software around them.

But good for you, I hope you enjoy the phone!

If you want some deeper look, visit XDA forums

Re: Software update failed

GerhardMuller — Sun, 20 Oct 2013 19:21:59 GMT

So exactly what was the problem and how did you fix it? Sitting stuck with exactly the same problem as you...

Re: Software update failed

erudite — Thu, 31 Oct 2013 22:18:56 GMT

Just do as described in either of these two posts:

Here (Post 2)

And

Here (Post 2)

Re: Software update failed

thijs — Mon, 11 Nov 2013 10:42:15 GMT

Is sony going to door something about these problems? I Had to reboot my phone for the second time now in 4 weeks. Twice losing some precious content.

Re: Software update failed z2

deeppartospower — Fri, 31 Jul 2015 11:33:23 GMT

i have the same problem

my phone dosen't work and every time i restart phone its show me

the software update failed make sure that your phone is connected to the computer and try again.

Re: Software update failed

116214 — Sun, 18 Jun 2017 03:09:55 GMT

I tried to update my phone New Android version but it's not updated please solve my problem ASAP

Re: Software update failed

Uliwooly — Sun, 18 Jun 2017 03:11:06 GMT

@116214

Which android version do you have?