topic Re: No Gmail notifications since update in Z Series

No Gmail notifications since update

Bagpuss_Janet — Mon, 20 Feb 2017 08:18:16 GMT

My phone did the big update on Friday, and since then I am not getting Gmail notificaitons. I have checked in settings on the app itself and notifications are enabled.

Please can someone tell me how to fix this problem? Thanks in advance.

Re: No Gmail notifications since update

NeoBeum — Mon, 20 Feb 2017 09:14:02 GMT

Did the Exchange app for Gmail get updated too?

Re: No Gmail notifications since update

Emir1 — Mon, 20 Feb 2017 11:13:18 GMT

Hi @Bagpuss_Janet, sorry to hear that.

Are you using the Email- or Gmail app? Try clearing data for the specific app by going to Settings > Apps > App name > Storage > Clear data. If you cleared app data for the email app, then you'll have to enter your provider credentials inside of the app as that will be reset. Once you've done so, make sure that the notifications are enabled and see if they now work.

If it persists, could you try removing your Google account under Settings > Accounts > Google > Menu (3 dots in the top right) > Remove account? Then add it again under Settings > Accounts > Add account > Google, then set the notifications up to be active inside the Gmail app and see if they work.

Let me know how it went!

Re: No Gmail notifications since update

Bagpuss_Janet — Mon, 20 Feb 2017 21:49:38 GMT

Hi Emir

I did both of those things and it worked. Thanks so much for your help.

Re: No Gmail notifications since update

Bagpuss_Janet — Mon, 20 Feb 2017 21:51:19 GMT

I don't know I'm afraid, but Emir's solution worked. Thanks for the reply.

Re: No Gmail notifications since update

vixenvg2014 — Mon, 20 Feb 2017 22:11:33 GMT

Mine's doing this also. Will try fix tmw.
Also, other misbehaving since update at weekend to 7.
Data exchange really awful.
Not happy.

Re: No Gmail notifications since update

Emir1 — Tue, 21 Feb 2017 08:19:39 GMT

@Bagpuss_Janet I am happy to hear that, let me know should there be anything else that I may assist you with!

@Vixen_vg did you have the opportunity to try what I suggested? Let me know how it went!