topic Re: Volume button open strange menu in Z Series

Volume button open strange menu

Indrek97 — Mon, 02 Jan 2017 13:50:06 GMT

Volume button opens a strange menu (navigation in phone). No longer able to change volume, zoom etc. How could return to normal volume (up and down logic) button?

I found mistake: Switch Access was on

Re: Volume button open strange menu

Jonas — Mon, 02 Jan 2017 15:22:48 GMT

Hi @Indrek97, welcome to our community!

That must be frustrating.

Could you please provide me with a screenshot of this menu that you see when pressing the volume up or down buttons?

To take a screenshot, press the ON/OFF button and tap "Take screenshot".

Keep me updated!

Re: Volume button open strange menu

Jonas — Tue, 03 Jan 2017 10:09:36 GMT

Hello again!

Thanks for the pictures and I'm happy to hear you were able to resolve the troubles on your own!

Please let me know if there is anything else I can assist you and have a nice day!

Re: Volume button open strange menu

KONDA — Mon, 20 Feb 2017 23:59:24 GMT

Volume button opens a strange menu (navigation in phone). No longer able to change volume, zoom etc. How could return to normal volume

Re: Volume button open strange menu

Jonas — Tue, 21 Feb 2017 14:52:08 GMT

Hi @KONDA,

I am sorry to hear about this.

If you go to Settings > Accessibility, is Switch access turned on in here? If it is, could you try turning it off and see if there is any change?

Let me know if that helps!