topic Re: C6903 Dead ? in Z Series

C6903 Dead ?

StressedUser — Mon, 04 Jul 2016 01:18:45 GMT

So I've bought Xperia Z1 from someone and he wanted to clear data from it, no problem. I went to the menu and clicked "Erase data" or maybe factory reset, message appeared and told me that it can take several minutes so I've left it on the table, I'm not sure about battery level when I've done it but I think it was like 90+ % . When I came back and tried to turn on phone, nothing happened. Phone was working perfectly fine 15 minutes ago and now I can only press VOL up + power button to feel 3 quick vibrations and that's all I can do. Charging light doesn't light. Red little button next to SD card slot for reset doesn't helped. PC doesn't see IT. PC Companion doesn't see it. Emma - flashtool doesn't see it ( or maybe I'm doing something wrong ). It's really important to me to repair it without spending money for service

Re: C6903 Dead ?

CameronT — Mon, 04 Jul 2016 01:39:54 GMT

Hi @StressedUser,

Welcome to the community.

I am sorry to hear about this experience. Are you able to run the software repair on Xperia Companion?

Re: C6903 Dead ?

StressedUser — Mon, 04 Jul 2016 01:58:28 GMT

I've tried. finished on step 5. because program don't see my phone as i said. I'll try once again.

Re: C6903 Dead ?

CameronT — Mon, 04 Jul 2016 02:00:29 GMT

@StressedUser,

OK let me know how you go with it.

Re: C6903 Dead ?

StressedUser — Mon, 04 Jul 2016 02:07:48 GMT

Nope. Software repair doesn't helped and now when I'm pressing VOL UP + power button it don't vibrate 3 times.

Re: C6903 Dead ?

CameronT — Mon, 04 Jul 2016 02:18:02 GMT

@StressedUser,

It doesn't appear that the issue is software related in this case, it may have just been coincidental that it occurred as you were erasing the handset.

I recommend you contact your local support team to arrange a repair.