topic Re: On-screen keyboard cannot enter 'q' and 'a' letters - show up as 'w' and 's' in Z Series

Problem with touch screen

jdepaula82 — Mon, 03 Oct 2016 20:22:39 GMT

Suddenly a vertical line of my touch screen won't response anymore... I restored Android and still the same. I attach a screen that shows the area that doesn't work. Any help??

Re: Problem with touch screen

Uliwooly — Mon, 03 Oct 2016 20:34:42 GMT

Settings > about phone > diagnostics > test > test touch screen.

Re: Problem with touch screen

jdepaula82 — Mon, 03 Oct 2016 20:39:49 GMT

That test is not very accurate, because I can clean all the screen. I doesn't detect this type of problems. The screenshot I published is made from the secret menu dialing *#*#7378423#*#*

Re: Problem with touch screen

Lord_viridis — Mon, 03 Oct 2016 20:46:09 GMT

Try in safe mode
Power button- hold power off for few seconds- reboot safe mode.
Test again

Re: Problem with touch screen

jdepaula82 — Mon, 03 Oct 2016 21:22:48 GMT

I already tried the safe mode, same problem.

Re: Problem with touch screen

Lord_viridis — Mon, 03 Oct 2016 21:31:33 GMT

Looks like you may have to contact your local support

Xperia Z3 touch screen not working in center

zaksh — Tue, 04 Oct 2016 10:38:30 GMT

Hey!

Recently the touch panel of my Xperia Z3 (D6603) is behaving oddly. Whenever, I press key 'T' on the keyboard 'y' is also being typed with 'T' and same goes for key 'g' and 'f'. I changed my screen protector and still having same issue. I tried to have touch screen test (by enter the following code *#*#7378423#*#* into the dialler), and I am not sure if touch is broken or what. I am attaching snapshot of touch screen test, I was wondering if you guys can help me with this. In the yellow highlighted area I was unable to draw vertical lines. However, sometimes I managed to draw horizontal lines on the highlighted area but not all the time. Any insights on this ? Is the touch digitizer broken here or is it some kind of software issue?

P.S: My cell phone didn't fell or I didn't tried it under water. It happened suddenly.

Re: Xperia Z3 touch screen not working in center

Emir1 — Tue, 04 Oct 2016 11:42:53 GMT

Hi @zaksh, I'm sorry to hear about that.

Like you mentioned this could be related to the digitizer, but before sending it to an authorized service center I would still recommend that you first try a software repair using Xperia Companion. That way you can see if it may be software related.

In case it persists, I suggest that you get in touch with your Local support in order to be assisted in sending the device to service.

Experia Z3 (D6653) Touchscreen Issues

everketan — Sat, 08 Oct 2016 19:03:05 GMT

Dear Sir,
I have purchased Sony Experia Z-3 (D6653) last year.I have problems with my Touchscreen. The Back button along with the complete Left side vertical area (appx 30%) is not responding to any touch & seems dead. Last & latest update done was Marshmallow 6.0.1 (23.5.A.1.291). The Keyboard & the Phone Dialer also misbehaves. Even the earpiece call volume & ringing volume has gone down considerably since Lollipop upgrade. This was a bad experience from a premium & flagship model from Sony.
Kindly suggest solution at earliest.

k@ushal

On-screen keyboard cannot enter 'q' and 'a' letters - show up as 'w' and 's'

storner — Wed, 12 Oct 2016 12:24:56 GMT

Just recently (the past week), my Z3 started not recognizing 'q' and 'a' on the onscreen keyboard - i.e. the two left-most keys. Instead they pick up a 'w' and 's', i.e. the letters to the right of the real ones.

The shift-key (just beneath 'a') works fine, and if I switch to landscape mode I can also enter these letters.

It might be a more general problem with some areas of the touch-screen, I noticed yesterday that the same area of the screen failed to respond in another app.

Any ideas?

Re: On-screen keyboard cannot enter 'q' and 'a' letters - show up as 'w' and 's'

Emir1 — Wed, 12 Oct 2016 12:36:47 GMT

Hi @storner, sorry to hear about your phone.

Could you try to perform the touch test in the service menu? To access it, open the Phone pad and enter "*#*#7378423#*#* > Service tests > Touch > Free drawing test, now try drawing over the area where A and Q are located. Are you able to clear that whole area?

Re: On-screen keyboard cannot enter 'q' and 'a' letters - show up as 'w' and 's'

storner — Wed, 12 Oct 2016 13:28:09 GMT

Here is what it looks like:

Looks bad - there is a ~1 cm wide area on the entire left side of the screen where nothing registers when I try to draw over that area.

But it is weird, because it does work when I hit the Phone icon on the start screen, which is in that very area.

Re: Problem with touch screen

Sgordon83 — Thu, 08 Dec 2016 01:30:51 GMT

Hey I have exactly the same problem. What is the solution?

Re: Problem with touch screen

jdepaula82 — Thu, 08 Dec 2016 04:44:20 GMT

No solution for me... Still not working. I think I have to replace the hole display module.

Re: Problem with touch screen

Nirmalsinh — Sun, 11 Dec 2016 18:05:15 GMT

Even I am facing the exact similar problem.

keyboard problem Experia Z3

Paul551 — Mon, 12 Dec 2016 08:54:38 GMT

Hello,

I have the following problem with the Sony Experia Z3 keyboard:

Entering a 1 changes into 2. Same with q, this gives w as result. The @ is changed into :

All others are ok.

I tried to solve this with factory settings, new system etc. But it keeps repeating this error.

Any suggestions to solve this?

Paul

Re: keyboard problem Experia Z3

Charly_010 — Mon, 12 Dec 2016 11:54:43 GMT

Looks like several users are encountering the same problems here. Anyone succeeded yet in resolving the issue?

Anyone at the Sony Support center that can help me (us)?

Re: keyboard problem Experia Z3

jdepaula82 — Mon, 12 Dec 2016 14:43:47 GMT

The only solution I found is to replace the display module. I didn't change it yet. I'm still using it like that...

Re: Problem with touch screen

ARMAN4 — Mon, 12 Dec 2016 17:39:38 GMT

Double click and enter directly to the main screen, does not go through the lock screen.

Re: On-screen keyboard cannot enter 'q' and 'a' letters - show up as 'w' and 's'

Paul551 — Tue, 13 Dec 2016 12:09:44 GMT

I have exactly the same problem as Storner. So I tried following, all in vain: Safety mode, service test touch screen, successful and finally with Companion a software repair (already twice): nothing helps, the problem remains.

If I remember the problem started after the last software update, before never problems.