topic Re: Problems with Android Pay (in UK with mastercard credit card) in Z Series

Problems with Android Pay (in UK with mastercard credit card)

ezy2ezy — Mon, 27 Jun 2016 08:58:10 GMT

First I know there is an issue with some Visa based cards loaded on an Android Pay when trying to use sone terminals in certain shop chains (as it is on the Android Pay website)

Second... UK terminals are not the same as American shop ones in that we do not get the options to "select credit" that they get.

When the payment terminal requires a security double check (the "pin") i cant get shop card terminal which have previously accepted "touch" payment to then accept payment. (This is more than one terminal in more than one shop, in more than one chain of shops... ie it is many different shops where the till had worked and then wont)

the phone which was just unlocked then says on the screen "Unlock to use Android pay" and "enter your device pin to continue"

yet...

-touching the z5 finger print scanner

-the phones pin in the phones screen

-the card pin in the phones screen

-putting the cards pin in the terminal

all result in "card type not supported" or words like that on the terminal screen and a failed purchase

has anyone else got android pay to work at the security double check stage or had the same problem (and solved it) ?

Re: Problems with Android Pay (in UK with mastercard credit card)

Uliwooly — Mon, 27 Jun 2016 14:38:53 GMT

@ezy

Sorry to hear that, you might want to send your feedback to Google directly

https://www.android.com/pay/

Contact your card issuer to determine your card’s eligibility. Some banks may not support all card types.

https://www.android.com/pay/supported-networks/

Re: Problems with Android Pay (in UK with mastercard credit card)

spockout — Mon, 27 Jun 2016 16:43:07 GMT

Yes this also happning to me as of 2 week ago It gets stuck in the "Unlock to use Android pay " Was working until last software update

Re: Problems with Android Pay (in UK with mastercard credit card)

PhilJSmith67 — Sun, 03 Jul 2016 01:26:28 GMT

This repetitious prompting for the PIN (screen unlock code) after each tap on the terminal is exactly what is happening on my US version of the Xperia Z5 in the United States. It makes no difference which card I select, debit or credit. I had no problems on an Xperia Z2.

Re: Problems with Android Pay (in UK with mastercard credit card)

trippes — Mon, 04 Jul 2016 14:12:54 GMT

This started happening to me after the last software update. the app worked flawlessly unitl about 2 weeks ago.

Since the last software update (was it of Android Pay or the phone itself - i cant remember) when i have unlocked the phone and then presnted it to the terminal i receive a screen asking me to re-enter unlock pin.

Since the phone was unlocked already i didnt know what to do. So i locked and unlocked the phone again. No joy. and the transaction would not succeed.

In the end i resorted to using the physical card via contactless. This worked fine.

The transaction was for £2.99 for a small Thomas the Tank engine book. It was the one about Freddie taking a short cut down the dangerous mountain. I dont think this is relevant to the fault though.

i have now moved from being 'keen to use Android Pay' to 'a bit wary as to whether this is going to take longer than writing a cheque'

Re: Problems with Android Pay (in UK with mastercard credit card)

PhilJSmith67 — Mon, 04 Jul 2016 21:03:46 GMT

I suppose it's advantageous that the problem is confirmed to occur outside the UK. Hopefully Sony will expedite a fix, since the Z5 is among their newer models. I wonder if this is occurring on any of the latest X series?

Re: Problems with Android Pay (in UK with mastercard credit card)

Hillfigger — Tue, 05 Jul 2016 12:15:54 GMT

Same problem it sounds like for me. When I try to use it keeps asking me to unlock with my pin. It used to work fine, then it stopped working when I enabled the smart unlock feature. So I turned off smart unlock and it worked fine again. Now it recently stopped working again but smart lock is off. I tried uninstalling android pay and reinstalling, but that didn't fix it. Any ideas? BTW I have a Z5C, running marshmallow. USA using AMEX card. Like I said, used to work fine. Perhaps it coincided with the recent update to the phone?

Re: Problems with Android Pay (in UK with mastercard credit card)

Prototype89 — Tue, 05 Jul 2016 23:08:34 GMT

Hi all,

Just to let you know that the issue is caused by the fingerprint unlock function on the phone - simply put it stopped being compatible with Android Pay. The workaround is not to use the fingerprint functionality and to follow the steps below.

1. Go to Apps > Android pay, clear settings and clear cache

2. Uninstall Android Pay

3. Go to security and turn off the fingerprint unlock function by deleting every fingerprint

4. Turn off all other forms of locking

5. Install Android Pay

6. When the app prompts you to activate a lock type, choose Pin and set that up. DO NOT CHOOSE THE FINGERPRINT LOCK

7. Add any credit cards you want and finish setting up the app

8. Go shopping as normal, unlock the phone using the pin and turn on NFC if it isn't on already

9. Android Pay should now work again.

Re: Problems with Android Pay (in UK with mastercard credit card)

PhilJSmith67 — Tue, 05 Jul 2016 23:16:10 GMT

Your assumption about the fingerprint lock is incorrect.

The E6603 has no fingerprint sensor, and likewise, no fingerprint options to choose, set, or clear.

Nevertheless, I have gone through these steps (minus anything related to fingerprint which does not exist) and the feature remains broken... A feature which used to work.

Re: Problems with Android Pay (in UK with mastercard credit card)

Prototype89 — Wed, 06 Jul 2016 10:37:09 GMT

This may well be a fix for users with a fingerprint sensor. It certainly resolved the issue for me.

Re: Problems with Android Pay (in UK with mastercard credit card)

Hillfigger — Wed, 06 Jul 2016 11:59:45 GMT

Prototype89 Thanks for your suggestion. I will have to give it a try. Are you able to add the fingerprint unlock back in after you do it in this order? I would have to say I would rather keep fingerprint unlock feature over android pay capabilities, since you can't use it everywhere yet anyway.

Re: Problems with Android Pay (in UK with mastercard credit card)

Prototype89 — Wed, 06 Jul 2016 12:04:05 GMT

Sadly not.

The fingerprint unlock was one of the best things about this device so I was quite sad to turn it off to use Android Pay.

You must leave the fingerprint function turned off until Google Play/ Sony implement a fix.

Re: Problems with Android Pay (in UK with mastercard credit card)

PhilJSmith67 — Wed, 06 Jul 2016 12:32:17 GMT

For those of us with Z5's that don't have the fingerprint sensor hardware (like the US version E6603) but have a screen unlock code configured, there is apparently no solution. Unfortunately I can't remove my screen unlock code to try it, because my employer's virtual network and email require one through domain policy, and there is no way amound that on an non-rooted Xperia; rooting would most likely disrupt Android Pay anyway.

All I can do is wait until Sony publishes an update.

Re: Problems with Android Pay (in UK with mastercard credit card)

spockout — Wed, 06 Jul 2016 21:42:17 GMT

I have the same problem in the usa. using a UK xperia. work great in 6.0.0 has not worked since updated to 6.01.

I am no Rocket Scientists but 6.01 killed it

Re: Problems with Android Pay (in UK with mastercard credit card)

spockout — Wed, 06 Jul 2016 21:57:14 GMT

the fingerprint scaner was a compelling feature to buy the phone. you missed the point the convenience of any NFC payment system is to save stepts and speed.. it easyer to swipt the card than hold the phone with one hand while type in a pin with the other and while keeping in the distance range while blocking your screen so other don't see you pin.

Hopefull it will be fix in the next update if not Note 7 is just around the corrner .

Re: Problems with Android Pay (in UK with mastercard credit card)

PhilJSmith67 — Wed, 06 Jul 2016 22:02:05 GMT

I believe you are right that 6.0.0 was alright, then 6.0.1 killed it.

Re: Problems with Android Pay (in UK with mastercard credit card)

spockout — Fri, 08 Jul 2016 21:22:11 GMT

hoping 6.0.2 will fix it

Re: Problems with Android Pay (in UK with mastercard credit card)

spockout — Fri, 08 Jul 2016 21:26:30 GMT

Same here, I will just swipe the card than give up the finger print unlock feature

Android Pay UK Issues after update

Bost101 — Thu, 14 Jul 2016 10:07:25 GMT

Hi All
I've been having issues with Android Pay (UK) based since the latest update for Xperia Z5 build number 32.2.A.0.253. I've had a look over the form for other issues, like this http://talk.sonymobile.com/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Android-pay-keeps-asking-to-unlock/m-p/1140770/highlight/true#M21692 and http://talk.sonymobile.com/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Problems-with-Android-Pay-in-UK-with-mastercard-credit-card/m-p/1138696#U1138696 and even this http://talk.sonymobile.com/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Xperia-Z5-Premium-failing-SafetyNet-checks/m-p/1070001/highlight/true#M4663 but yet no luck. Below are the facts:

Worked before update
Phone passes SafetyNet checks
No smart lock enabled
Fingerprint used

If anyone might have an idea that'll be great. I've contacted Google they'll be getting back to me soon with their finding and hopefully fix, I’ll post updates here

Thanks in advance

Re: Android Pay UK Issues after update

Bost101 — Thu, 14 Jul 2016 20:02:34 GMT

Hi Guys,

So after spending all day crawling the internet looking for a solution I think I’ve come across one myself. I've had 100% success rate since on multiple purchases and works like before the 6.0.1 update.

The solution in basic terms is to reset Google Play Services and set up Android Pay on your device. I did this by going into Apps > Google Play Services > Storage > Mange Space > Clear all storage options. I then restarted my phone and opened up Android Pay and it rested the app basically. Added my card etc and its worked ever since then. With the finger print enabled as well.

Now being this my first self-fix not sure if this works for everyone, and please bear with me as I'm not expert. but thought I’d share with you all see if it helps anyone