topic Re: My back and home button not working in sony z5 compact in Z Series

My back and home button not working in sony z5 compact

ygeisler — Tue, 09 Aug 2016 08:24:50 GMT

hey.

just woke up after charging to phon all night and the back and home button not working everthing was fine before, what can i do?

Re: My back and home button not working in sony z5 compact

Didrik — Tue, 09 Aug 2016 11:42:11 GMT

Hi @ygeisler and welcome to the forum!

Sorry to hear that. Can you try to force the phone to shut down and then turn it on again? To force a shut down, press and hold the volume up button and then power button at the same time until the phone vibrates (should take about 10 seconds). When the phone is turned off, restart it.

Are you now able to use the home- and backbuttons?

Re: My back and home button not working in sony z5 compact

MrWub — Sun, 09 Oct 2016 09:01:14 GMT

Hi!
I'll jump into this thread since I got the same issue. I tried doing what you asked without success. What should I do now?
Maybe worth to mention that I got this same issue 1-2 weeks ago, but it resolved itself that time. I tried restarting the phone that time aswell without success. The glitch then lasted for about 30-60 mins.
It's a shame that this is happening. Overall I'm happy about the phone and its functions, and I've recommended it to many friends and family members, but this might be a dealbreaker to get another brand.
Hoppfully you can help me before that!

Re: My back and home button not working in sony z5 compact

Dave2202 — Sun, 09 Oct 2016 13:19:34 GMT

Hey!
This has also happened to my xperia z5 compact on 9/10/2016
Tried a factory rest
Tried hard reset
Tried basic reset
Done the touchscreen test and the very bottom of the screen dosnt register,

HOW DO WE FIX THIS issue? Its a clear issue thats been happening since last year (2015) bit of a joke dont you think sony?
I love the xperia devices but to wake up after charging you phone to find it not working and then find out this issue has been around for over a year is a joke. SORT IT out

Re: My back and home button not working in sony z5 compact

Eluri — Sun, 09 Oct 2016 16:27:17 GMT

Hi ,

I suddenly have similar problem on z5 dual. My Home and recent apps buttons doesn't work. Tried force restart as suggested but no help there. Request for a suggestion.

Thanks!

Naresh Eluri.

Re: My back and home button not working in sony z5 compact

Didrik — Mon, 10 Oct 2016 11:59:16 GMT

Hi @Eluri, @Dave2202 and @Dave2202!

Do you experience the same thing if your phone is rebooted to safe mode?

Have you tried to test the Display in Diagnostics? Go to Settings > About phone > Diagnostics > Test > Display, are you able to clear the entire surface here?

Re: My back and home button not working in sony z5 compact

Dave2202 — Mon, 10 Oct 2016 12:02:58 GMT

Mate do you actualky read what we are saying, i stated i tried all the reset options its still not working i also stated i did the screen test and the bottom of the screen is not working, i cant clear the very bottom of the screen,
There is no screen fractures also

Re: My back and home button not working in sony z5 compact

Didrik — Mon, 10 Oct 2016 12:41:22 GMT

@Dave2202,

I'm sorry if I missed that part.

What you can try to rule out this being related to software or not is performing a software repair using Xperia Companion.

Even though there isn't any visible damage it's not impossible it's related to hardware, especially if you cannot clear the bottom part of the display in Diagnostics. Contact your Local support for information on how your device can be sent to an authorized service centre.

Re: My back and home button not working in sony z5 compact

Dave2202 — Mon, 10 Oct 2016 12:57:13 GMT

Thank you,
so the result is we have to send our devices away,
Thats fantastic knowing youve had this issue for over a year now and you still have no idea.

Button Touch Not working

eugenb91 — Thu, 13 Oct 2016 08:18:27 GMT

Hey, since yesterday the bottom 5mm of my touchscreen are not working. It's exactly the back button and so on section. I really tried everything, all tests, save mode, factory reset and the repair tool. Does anybody have the same issues?

Several issues with firmware 32.2.A.0.305

Nemrissme — Fri, 14 Oct 2016 07:39:56 GMT

Hello everyone,

After the OTA update yesterday, I encounter many problems with my Z5 Compact Black
Multitasking, "Home" button and shortcuts (WiFi, Bluetooth, Plane, ...) doesn't work anymore

Do some of you encounter the same problems?

Thanks.

Re: Several issues with firmware 32.2.A.0.305

Nemrissme — Tue, 18 Oct 2016 13:55:43 GMT

All is well after a clean software repair

Re: Several issues with firmware 32.2.A.0.305

midihooker — Fri, 13 Oct 2017 14:19:16 GMT

I have the same issiue now on my XPERIA Z5 COMPACT. I tried everything there is to do but since i had this phone thrre times (!) already for reapairs I now bought a new one.

No more sony phones for me

Re: My back and home button not working in sony z5 compact

murrs — Tue, 06 Feb 2018 20:59:36 GMT

Yes I have the same issue, it's so annoying.

A while ago I got a tiny crack in the top of the right hand corner and it made the screen unusable, why is it I see other people with completely smashed up screens but the phone still works????

So got the screen replaced.. 1 yr later;

Now the home, back buttons don't work.. This is a weakness I won't be buying another Sony again..

Re: My back and home button not working in sony z5 compact

Kiwilifter — Mon, 26 Feb 2018 19:41:11 GMT

People are pointing out the same problem, and all you do is give the same canned template reply that does nothing.

Good job, Sony.

Re: My back and home button not working in sony z5 compact

razel — Tue, 10 Jul 2018 10:17:07 GMT

I cannot use my back home button

Re: My back and home button not working in sony z5 compact

Yorkieman — Tue, 24 Jul 2018 20:53:08 GMT

I had a similar problem on a brand new Sony Xperia XA which stopped working a few hours after initial setup.

Amazon technician advised me that this was a common problem and we arranged for return and refund AND THEN ... the same thing happened on my existing trustworthy and long running XA.

Cause? trying to use it with a non-standard charger. The cable fits and the phones charge, but the lower part of the touch screen gets disabled.

I've rebotted my new phone and will see how it goes for the next few days, but it looks as though that was the problem.

Re: My back and home button not working in sony z5 compact

northenjohn — Mon, 27 Aug 2018 15:58:49 GMT

turn on 'glove mode' in display setting its help u a lot.

Re: My back and home button not working in sony z5 compact

BrentTSG — Sun, 02 Dec 2018 05:30:50 GMT

Northenjojn

Thanks for your suggestion. I tried everything else repair etc and no go but your suggestion (glove mode) got me working again. Some interesting observations :

- The screen does not seem to be registering my tap accurately in the control buttons part of the screen now after Xperia Companion repair (I can see this because the phone now flashes a circle around the point where it thinks I tapped - is that a part of Glove function?) so I am guessing that this may be the swansong for my phone (pity it's only three years old - Z5 Compact - and been a good phone until now).

- When I did the Screen diagnostic originally I could see that the bottom of the screen was not clearing but... after the repair function with Xperia Companion the screen diagnostic was modified so that it did not allow you to test clearing the portion of the screen which contains the bottom set of buttons......... Why would the test change like this????? Looks like a bit of an own goal there....

- For a couple of months before the buttons stopped working I was unable to swipe to Camera from the lock screen and had to try several times to swipe for unlock function before it would show an unloack screen. Hope this helps anyone who is experiencing these same symptoms and save them from a reset/Repair by trying glove mopde first.

Once again thanks Northenjohn

Re: My back and home button not working in sony z5 compact

Okidoki123 — Sun, 08 Sep 2019 16:38:32 GMT

I have the same issue. I can wipe the screen fully in the test program so my touchscreen works 100%. The glove mode solution is not helping for me. But with the manual below at least I could click the back button.

When I turn the phone horizontal, front camere left. The screen goes in horizontal mode. The buttons stay on the right, same position on the screen. They don' t respond.

When I turn the phone to left. The phone is horizonally mode again. The buttons still at the same place BUT now the magicly respond!

This only works for apps with left horizonal mode like; Chrome, android settings.

Camera it does not work, because it has no left horizontal mode. The work around to go back to home screen. Lock, Unlock phone with power button. Open settings. Turn to horizonal mode and click home button.