topic Re: backup & restore app doesn't work properly - stuck in Z Series

backup & restore app doesn't work properly - stuck

martinmrmus — Fri, 24 Jun 2016 08:42:13 GMT

after latest update of my z5c to 6.0.1 backup and restore app has stopped working properly. as you can see from screenshot the backuping started at 8:31 but at 10:21 it still "backuping".

to make it works properly I have to click on that info line to open app and then it starts to do its job.

backup is stored on sd card,

backuped are just contacts, calendar, wifi networks, device settings and xperia home layout,

have set daily backuping

Re: backup & restore app doesn't work properly - stuck

MarlonUk1 — Fri, 24 Jun 2016 10:32:55 GMT

i don't know if this works, but try to do backup and restore in safe mode..

also try to clear data of the backupand restore app

settings>apps>backup and restore>clear data restart your device

Re: backup & restore app doesn't work properly - stuck

martinmrmus — Fri, 24 Jun 2016 10:36:29 GMT

tried it already before, still happening and also my 6.0.1 was clean install

Re: backup & restore app doesn't work properly - stuck

MarlonUk1 — Fri, 24 Jun 2016 10:42:20 GMT

sometimes the sony servers and google servers are overloaded. try doing this another time.

Re: backup & restore app doesn't work properly - stuck

martinmrmus — Fri, 24 Jun 2016 10:45:29 GMT

First: backups are stored on amazon's servers not sony's / google's

Second: i backup on my sd card (external memory)

Pls read before post

Re: backup & restore app doesn't work properly - stuck

MarlonUk1 — Sat, 25 Jun 2016 01:23:37 GMT

first : i read your post and you did not mention amazon before, try using other cloud based storage, your google account perhaps.

second, try using another sd card

third: there are lots of 3rd party backup apps in google play you should try

Re: backup & restore app doesn't work properly - stuck

totoroo — Sat, 25 Jun 2016 02:29:58 GMT

My backup to sdcard (also including apps) can take a while, maybe 10-20 minutes depending on number of apps. It might be you just have to wait longer? Reboot your phone and try again.

Re: backup & restore app doesn't work properly - stuck

martinmrmus — Sat, 25 Jun 2016 05:22:37 GMT

I'm just reporting issue to be fixed. Why should I use another app when this one is good but need to be fixed.

Btw amazon servers is only one default place where it's stored. It's written in "about" section in app.

My backups does NOT include any apps just contact list, calendar agenda, wifi settings , home launcher layout and device settings...

Re: backup & restore app doesn't work properly - stuck

Bearings — Sat, 25 Jun 2016 06:16:32 GMT

Here are some tips from Amazon regarding uploading to their drive.

https://www.amazon.com/gp/help/customer/display.html?nodeId=201634610

Sometime the internet connection maybe overwhelmed so transfer of data may be slow. I would suggest to backup to PC via Xperia Companion before loading onto cloud. PCs are more robust than a smartphone.

Re: backup & restore app doesn't work properly - stuck

martinmrmus — Sat, 25 Jun 2016 06:21:02 GMT

I don't use amazon, i use backuping to sd card. I mentioned amazon and all about that just because someone advised me use another servers ( what is in this case impossible).
So again, I use sd card to store backups. Tried 2 card it's still happening, it rather doesn't work than does.

Re: backup & restore app doesn't work properly - stuck

martinmrmus — Sat, 25 Jun 2016 19:18:07 GMT

Here's video with isse:

https://youtu.be/wKUzcY2T5Gc

Re: backup & restore app doesn't work properly - stuck

Bugmenotsony — Sun, 03 Jul 2016 04:36:40 GMT

Go to : Settings-->Apps--> Advanced Icon-->Battery Optimization-->All other-->Backup & Restore ---> Touch on it.

Tell me, if this working, perhaps this has something to do with Doze or Stamina.

Try to disable Stamina too.

Re: backup & restore app doesn't work properly - stuck

Bhonder — Sat, 24 Sep 2016 22:44:32 GMT

EI'am adding myself too to the list on malfunctioning backup. It started a while ago but just noticed today for real.

Apart from google I due manual backup on SDcard, from time to time. It hangs on 50%.

I already tried to reset and reboot. Had someone solved this?

Re: backup & restore app doesn't work properly - stuck

TUNWIN — Thu, 03 Nov 2016 02:24:06 GMT

HI bhonder,

Are you able to backup now?

Mine still stop at 50%. And also I could not edit my back up files. It's stuck signing in account.

I need the solution. Pls help me.

Thanks a lot.

Re: backup & restore app doesn't work properly - stuck

Mezdroid — Thu, 08 Dec 2016 08:42:59 GMT

@Bugmenotsony wrote:
Go to : Settings-->Apps--> Advanced Icon-->Battery Optimization-->All other-->Backup & Restore ---> Touch on it.
Tell me, if this working, perhaps this has something to do with Doze or Stamina.
Try to disable Stamina too.

It works, but with apps backup it stucks at 50%

Thanks alot, at least I backed up the other important things and settings.

Re: backup & restore app doesn't work properly - stuck

Bhonder — Thu, 08 Dec 2016 14:27:19 GMT

I noticed that if I unckeck the applications' backup everything goes well. It happens on computer application too.
On the computer it tries to save the multimedia content which resides on the SDcard. I suspect that the phone tries to do the same.

Re: backup & restore app doesn't work properly - stuck

TUNWIN — Thu, 22 Dec 2016 14:37:13 GMT

It's not work for me at all. I even choose wifi setting only and still stuck 50%. Helppppppppp... Pleaseeeeeee

@Mezdroid wrote:
@Bugmenotsony wrote:
Go to : Settings-->Apps--> Advanced Icon-->Battery Optimization-->All other-->Backup & Restore ---> Touch on it.
Tell me, if this working, perhaps this has something to do with Doze or Stamina.
Try to disable Stamina too.

It works, but with apps backup it stucks at 50%
Thanks alot, at least I backed up the other important things and settings.

Re: backup & restore app doesn't work properly - stuck

Bugmenotsony — Thu, 29 Dec 2016 12:27:13 GMT

I wonder, if you have some kind of temp file in your backup folder. It would be good at least to check for dump files in that folder and delete them and test again.

Re: backup & restore app doesn't work properly - stuck

charles.christophi — Sat, 01 Apr 2017 22:19:39 GMT

Same problem for me with Nougat (32.3.A.0.376)... Manual backup stucks at 50%...

Re: backup & restore app doesn't work properly - stuck

Bugmenotsony — Sat, 08 Apr 2017 22:46:01 GMT

Please tell me all how much space is left. And I would post the content of the backup folder first. Probably there's a malfunction file, which prevents backup or you have only limited space for the backup action.