topic Re: Water and humidity inside Z1 in Z Series

Water and humidity inside Z1 (still need more suggestions)

giorgos42 — Sun, 31 Jul 2016 14:19:31 GMT

I put my Z1 under running water and after that I realized that there was humidity inside my phone (I could see it under my screen). All port covers were closed. Luckily, most of it dried up, but still some dots of humidity remain under the screen. Also, they haven't dried up a bit within 10 hours. What can I do? Please note that this happened after Sony removed the battery cover in order to replace the battery. Thanks in advance.

Re: Water and humidity inside Z1

Qatrium — Sun, 31 Jul 2016 14:39:28 GMT

@giorgos42

Shut down the phone, open all flaps, place it in a bag of rice or leave it in a warm and well-ventilated area till those drops go away. I don't recommend using the phone or charging it while it still has humidity inside.

Re: Water and humidity inside Z1

giorgos42 — Sun, 31 Jul 2016 14:52:30 GMT

thanks for the quick response. I already put my phone in a very well ventilated and very warm room, but nothing hapenned. I'll try putting it in a bug of rice.

Re: Water and humidity inside Z1

giorgos42 — Sun, 31 Jul 2016 15:20:22 GMT

Is there something else that I cant try? Does anything of these possible solutions guarrantee that the problem will be solved and every water drop will fade away?

Re: Water and humidity inside Z1

Uliwooly — Sun, 31 Jul 2016 18:49:01 GMT

@giorgos42

keep your phone away from extreme heat, do NOT use a hairdryer nor expose the phone to direct sunlight.

Re: Water and humidity inside Z1

giorgos42 — Sun, 31 Jul 2016 19:17:15 GMT

@uliwooly and what should I do in order for the water to dry up?

Re: Water and humidity inside Z1

Uliwooly — Sun, 31 Jul 2016 19:19:11 GMT

@giorgos42

a bowl with rice, but the water damage might be already there.

Re: Water and humidity inside Z1

giorgos42 — Sun, 31 Jul 2016 19:49:45 GMT

By saying "the water damage might be already there" you mean that these bright spots caused by the water might remain forever? Does the warranty cover this type of damage? I had all the flaps closed and I didn't even submerged the phone. I just poured some water on it

Re: Water and humidity inside Z1

Uliwooly — Sun, 31 Jul 2016 20:00:40 GMT

@giorgos42

contact your Local support and request a vacuum test, that will prove who is at fault.

Re: Water and humidity inside Z1

giorgos42 — Mon, 01 Aug 2016 07:17:06 GMT

The rice hasn't done anything at all up to now. What if I place it in front of a fan in a warm room?

Re: Water and humidity inside Z1

Uliwooly — Sun, 07 Aug 2016 18:28:45 GMT

@giorgos42

Keep the phone away from direct sunlight and heat