topic Re: Z5 failing SafetyNet check in Z Series

Z5 failing SafetyNet check

LeoK1 — Tue, 25 Oct 2016 02:03:20 GMT

I've read posts about this issue being solved for Z5 premium, but my new Z5 (US model) is having the very same issue. I am in contact with Google since I really like using Android Pay on my Z1 compact, but as of now they couldn't solve the problem and they are really trying. Exchanged many emails with them, send them debug report, build number,...

On the other side, Sony representative just brushed me off with statement how Sony is not responsible for third party applications.

After reading post about Z5 premium, it seems that there is miscomunication between Sony and Google.

Any ideas would be appreciated!

Re: Z5 failing SafetyNet check

Lord_viridis — Tue, 25 Oct 2016 10:05:23 GMT

Are all the latest updates installed?

Re: Z5 failing SafetyNet check

LeoK1 — Tue, 25 Oct 2016 12:56:15 GMT

Yes, everything is up to date.

Xperia Z5 Compact fails SafetyNet

exProphecy — Wed, 02 Nov 2016 21:56:03 GMT

I see that there has been a fix for Z5 Premium and Android Pay works for it now, but how about Xperia Z5 Compact? Will SafetyNet issues be fixed for it as well?

Re: Xperia Z5 Compact fails SafetyNet

chlipsco — Sun, 20 Nov 2016 01:53:17 GMT

I am also having this problem on my Z5 compact - stock OS. Please advise soonest - considering that android pay is (or should be) basically stock, not having support for the basic authentication system provided by google is pretty unsat. I have always liked SONY for their continued support for their products and their compact line, but I need this app to work.

Re: Xperia Z5 Compact fails SafetyNet

Christofer — Wed, 23 Nov 2016 15:40:08 GMT

Hi all, sorry to hear this.

If anyone can send me their device's IMEI I can forward this internally.

Re: Xperia Z5 Compact fails SafetyNet

Christofer — Tue, 20 Dec 2016 15:08:07 GMT

Hi all,

We have started the roll out of a new software version. I recommend that you update your device's as soon as the update is available to you.

Re: Z5 failing SafetyNet check

jybravo70 — Mon, 09 Jan 2017 10:03:14 GMT

When is the update available? Brand new out of the box US version Z5 and all apps updated but my wallet is empty and trying to add a card comes back with failed check statement. How can this happen?

Re: Z5 failing SafetyNet check

skyhillan — Mon, 09 Jan 2017 22:15:36 GMT

I was able to use Android Pay just fine until about an hour ago, when I got a notification from my bank that I'd remover their card (which I hadn't) Now I get an error saying my phone can't be used because it's either rooted or has a customized bootloader. I have done nothing to my phone since I got it, stock, over a year ago. Is there a fix?

Re: Z5 failing SafetyNet check

skyhillan — Mon, 09 Jan 2017 22:16:40 GMT

Oh. Z5 Compact with all latest updates...

Re: Z5 failing SafetyNet check

Christofer — Thu, 12 Jan 2017 15:39:52 GMT

Hi @skyhillan, sorry to hear that.

I'm afraid I can't say exactly when a new software update will be available. I do however recommend that you connect your phone to Xperia Companion and check if a new update is available that way if you haven't already done so. New software updates can usually be accessed through Xperia Companion before it begins rolling out OTA.

Re: Z5 failing SafetyNet check

redshirt — Mon, 06 Feb 2017 18:25:58 GMT

According your post to the Z5P thread, the issue was fixed on Google's side. Any chance we can get a Z5 fix soon?

The new Nougat releases are delayed, we didn't get the firmware updates that other regions got, and the Z5 still hasn't been fixed after several months.

I have an E6603 1300-4290 Customized US.

Re: Z5 failing SafetyNet check

Christofer — Tue, 07 Feb 2017 15:33:01 GMT

Hi @redshirt, sorry to hear that.

Which build number does your device currently have?

You can see this in Settings > About phone > Build number.

Re: Z5 failing SafetyNet check

redshirt — Tue, 07 Feb 2017 16:35:30 GMT

I am on 32.2.A.0.305.

Re: Z5 failing SafetyNet check

Christofer — Wed, 08 Feb 2017 15:13:17 GMT

@redshirt If you could send me your device's IMEI in a PM I'll see if I can look into it further, thanks.

Re: Z5 failing SafetyNet check

redshirt — Fri, 17 Feb 2017 07:30:29 GMT

32.3.A.0.376 received tonight seems to have resolved the issue on the E6603 Customized US version.

Re: Z5 failing SafetyNet check

Christofer — Fri, 17 Feb 2017 14:24:05 GMT

@redshirt I'm glad to hear this. Thanks for letting me know!