topic Re: Z5 camera issue in Z Series

Z5 camera issue

Adamus117 — Thu, 09 Jun 2016 18:42:32 GMT

Hi I'm happy owner of Xperia Z5 however lately I have problem with my camera, there is some gray spot when I try to take picture. Camera lens is clean and have no scratches. Any idea what might be the cause and how to fix it?

Re: Z5 camera issue

Uliwooly — Thu, 09 Jun 2016 18:54:32 GMT

@Adamus117

I can't see the picture until it gets approved by a moderator, with that said, you could try few things

settings > apps > all > camera > clear data > restart the phone

or repair the phone with XC

or contact your Local support

Re: Z5 camera issue

Adamus117 — Thu, 09 Jun 2016 19:04:25 GMT

Nahhh I have clear the data and restart the phone and the issue it's still there. If anyone else have the same issue?

Re: Z5 camera issue

Uliwooly — Thu, 09 Jun 2016 19:10:01 GMT

@Adamus117

You will have to contact your Local support to get it inspected.

BTW, have you repaired the phone with XC?

Do you experience the same in >>> safe mode

if you can upload the picture to box or dropbox or drive or etc and post the link here.

Re: Z5 camera issue

Adamus117 — Thu, 09 Jun 2016 19:47:43 GMT

http://s33.postimg.org/3uj5wvzbj/original.jpg

Re: Z5 camera issue

Uliwooly — Thu, 09 Jun 2016 20:33:22 GMT

@Adamus117

Contact your Local support to get your device inspected and/or repaired

Re: Z5 camera issue

Wasim693 — Fri, 24 Feb 2017 14:59:51 GMT

I Have the same probleme !! same like you with the back camera
how did you fixed?

Re: Z5 camera issue

GabChivi — Sat, 25 Feb 2017 12:36:26 GMT

I had this issue, sent my phone to service center for repair and got it fixed.