topic Re: My Touchscreen Doesn't Working After Waterproof Try in Z Series

My Touchscreen Doesn't Working After Waterproof Try

Oben — Tue, 15 Oct 2013 17:03:36 GMT

Hello,

My Xperia Z phone's touchscreen doesnt work now since i tried waterproof feature.

Just simply I congested some water (10-15 cm depth) and put it there.In adverts,people throw it to pool,wash it and nothing happens but on me it did.

I saw steam(vapour) inside the phone on camera lenses.Normally it shouldnt be right? I can say I closed all covers.

Sony always advertise like this phone has waterproof but my phone's touch screen doesnt work now.I'm waiting my phone's battery over because i also cant close my phone on my own.

Is there any solutions?

Please message me

Oben.

Re: My Touchscreen Doesn't Working After Waterproof Try

Uliwooly — Tue, 15 Oct 2013 17:06:58 GMT

Open all the covers/flaps > look for white rectangles > if you see pink or red that's were the water got in, the Xperia Z it is water resistant, not water proof, but this is only if all the flaps are firmly closed.

1st open all the flaps > leave your phone on a bowl with rice or a fabric filled with rice for 1 or 2 days > if that doesn't work then

2nd take it to a Sony repair cener and request a vacuum test.

Re: My Touchscreen Doesn't Working After Waterproof Try

Oben — Tue, 15 Oct 2013 17:11:14 GMT

i opened and looked.Headset and SDCart entrances are fine,its white.

When i looked charger's cover,there are just some red dots.Not much.very less,very very.

I put it on bowl of rice now.Lets hope it works,

But what if it doesnt? Warranty still available?

Re: My Touchscreen Doesn't Working After Waterproof Try

Uliwooly — Tue, 15 Oct 2013 17:14:30 GMT

Warranty doesn't cover this, I think i will if you request a vacuum test and the issue was that the flaps/covers aren't working properly

Re: My Touchscreen Doesn't Working After Waterproof Try

saleembasha — Tue, 15 Oct 2013 17:15:33 GMT

Hi I have the same problem I have a steam on front and rear camera what I suppose to to do please help me and I have a rectangle on charge pink please help me

Re: My Touchscreen Doesn't Working After Waterproof Try

Oben — Tue, 15 Oct 2013 17:18:37 GMT

Okay,i'll contact with a Sony Service,is there any deadline? I mean,this issue happened like 2 hours ago,is it needed to contact them tomorrow ?

Also,if i got right,you say you say you will if problem is because of flaps/covers right?

Thanks,

Oben.

Re: My Touchscreen Doesn't Working After Waterproof Try

Uliwooly — Tue, 15 Oct 2013 17:20:44 GMT

@Oben most likely that's the problem (water damage)

@saleembasha Follow the above suggestions

Re: My Touchscreen Doesn't Working After Waterproof Try

Oben — Tue, 15 Oct 2013 17:22:51 GMT

So it will cost much if change needed?

In Turkish forums,they say it will cost 1400 Turkish Lira while phone's cost is 1800...

Re: My Touchscreen Doesn't Working After Waterproof Try

Uliwooly — Tue, 15 Oct 2013 17:23:33 GMT

Make sure to remove the SIM and SD cards

Re: My Touchscreen Doesn't Working After Waterproof Try

Oben — Tue, 15 Oct 2013 17:32:29 GMT

So it will cost much if change needed?

In Turkish forums,they say it will cost 1400 Turkish Lira while phone's cost is 1800...

Re: My Touchscreen Doesn't Working After Waterproof Try

Uliwooly — Tue, 15 Oct 2013 17:36:30 GMT

For what I've read its about 2/3 of the original price, which makes sense as Sony will have to repair the Motherboard, or perhaps even the LCD etc

Re: My Touchscreen Doesn't Working After Waterproof Try

Oben — Tue, 15 Oct 2013 17:41:41 GMT

But still there is a chance to solve it with rice right?

Also i'm waiting its battery over,because a guy here said it solved when he restarted the phone.

Re: My Touchscreen Doesn't Working After Waterproof Try

Uliwooly — Tue, 15 Oct 2013 17:46:56 GMT

I wouldn't try that, I would try the rice first, if its water damaged, the longer you use the phone with water/moisture inside the more damage it could create.

Re: My Touchscreen Doesn't Working After Waterproof Try

Oben — Tue, 15 Oct 2013 19:05:18 GMT

Somehow,it solved!

Thanks for your help!

Re: My Touchscreen Doesn't Working After Waterproof Try

Uliwooly — Tue, 15 Oct 2013 21:09:01 GMT

Anytime, I would still leave it in rice for few more hours

Re: My Touchscreen Doesn't Working After Waterproof Try

Oben — Tue, 15 Oct 2013 22:33:12 GMT

As i do :=)

Re: My Touchscreen Doesn't Working After Waterproof Try

Oben — Wed, 16 Oct 2013 09:39:03 GMT

Oh! I have new issue now,touch screen is working but now i cant see the screen.It got very dark by the time,and now i can see nothing.Sometimes it gets visible but usually,its invisible.

Tell me what should i do?

Re: My Touchscreen Doesn't Working After Waterproof Try

Uliwooly — Thu, 17 Oct 2013 18:47:08 GMT

That's a hardware issue, you could try to repair your phone with SUS or PCC but if that doesn't work then you will need to replace the LCD

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: My Touchscreen Doesn't Working After Waterproof Try

Oben — Thu, 17 Oct 2013 22:38:29 GMT

Update didnt work,there is still no screen...

How much will LCD cost? much? :(///

Re: My Touchscreen Doesn't Working After Waterproof Try

Uliwooly — Thu, 17 Oct 2013 23:25:09 GMT

Check on ebay or google it, it varies per country