topic Re: Z5 Compact - The camera may be in use by another application in Z Series

Z5 Compact - The camera may be in use by another application

grautinsh — Fri, 21 Oct 2016 14:06:46 GMT

Greetings.

The back camera on my Z5 Compact has stopped working. Whenever I open the Camera an error message appears "The camera may be in use by another application. Please close the other application and try again.". I can't take pictures with any other app (instagram, snapchat, etc) either. Front camera still works.

So far I have:

- Cleared cache, disabled/enabled the app and Force closed any other apps that might use the camera
- Safe mode
- Restore factory settings
- PCC system repair

None of it worked. Obviously, the next step is taking it to a service center, but perhaps I am missing something, or someone else has experienced similar issue?

Current Android version - 6.0.1., build - 32.2.A.0.305

Re: Z5 Compact - The camera may be in use by another application

dandy63 — Fri, 21 Oct 2016 14:09:08 GMT

Hi, so no difference at all when in Safe Mode....if not then that rules out a 3rd party app, are you using the stock camera app

Re: Z5 Compact - The camera may be in use by another application

grautinsh — Fri, 21 Oct 2016 14:10:39 GMT

Yes, I am using the stock app. Tried some store applications, but none worked.

Re: Z5 Compact - The camera may be in use by another application

dandy63 — Fri, 21 Oct 2016 14:21:07 GMT

You seem to have tried everything that i would, last thing being the XC repair......i would try that once more, in my opinion if no luck then it does seem a hardware problem so best to contact either your place of purchase or your local support

http://support.sonymobile.com/global-en/xperiaz3/tools/xperia-companion/

http://www.sonymobile.com/global-en/support/contact-us/

Re: Z5 Compact - The camera may be in use by another application

NeoBeum — Sat, 22 Oct 2016 08:40:10 GMT

@grautinsh wrote:
Current Android version - 6.0.1., build - 32.2.A.0.305

Go to

SETTINGS >>Device - Apps >> Click the Settings Cog >> Go to App permissions

#

Turn off all your camera permissions. Even ze camera.

Now go use the camera.

Let me know what happens.

EDIT: Actually... hangon... before you use the camera after turning off all the permissions, restart the phone.

Then, go back to the permissions page, and see if any have sneakily turned back on.
If they have there may be something sinister going on.

If not, proceed.

Re: Z5 Compact - The camera may be in use by another application

Mrgdawg — Sun, 23 Apr 2017 04:10:28 GMT

Turning off the camera permissions and restarting my phone fixed my camera issue. Thank you!

Re: Z5 Compact - The camera may be in use by another application

Euniq — Mon, 21 Aug 2017 12:47:45 GMT

Worked for me,cleared permissions for camera, and switched off my phone, then switch phone on, checked if all permissions we're still off then started my camera and it worked, thanks so much

Re: Z5 Compact - The camera may be in use by another application

NeoBeum — Wed, 23 Aug 2017 14:01:35 GMT

@Euniq wrote:
Worked for me,cleared permissions for camera, and switched off my phone, then switch phone on, checked if all permissions we're still off then started my camera and it worked, thanks so much

Yeah, when apps get stuck, it's a pain to try and get them to reset. Specially if it's a system app.

Luckily, you can overwrite a Sony System app if you get someone to export an unmodified APK. We tried and it worked for a user in the calendar section. I exported Nougat Calendar, because their Z5C was using Lollipops Calendar

thanks for using search instead of a new thread btw

Re: Z5 Compact - The camera may be in use by another application

Banana1712 — Wed, 27 Sep 2017 08:10:46 GMT

Hi,

I have the same problem, but your solution doesn't work for me. I updated to Android 7.1.1 two days ago. Any ideas how to fix this?

Re: Z5 Compact - The camera may be in use by another application

portablehole — Fri, 06 Oct 2017 00:49:13 GMT

I have the xperia x compact and after the 7.1.1 update I have the same exact issue. I tried to disable all permissions to camera, rebooted and issue persists. Has to be an issue with last update.

Re: Z5 Compact - The camera may be in use by another application

Bobbyd — Tue, 17 Oct 2017 05:40:17 GMT

I have the xperia Z5 compact and after the 7.1.1 update I have the same exact issue. I tried to disable all permissions to camera, rebooted and issue persists, have booted in safe mode and get same error. Camera will work in other apps just not the systems camera app. In diagnostics the camera will run and take photos, the front camera will not run and fails the test Has to be an issue with last update.

Re: Z5 Compact - The camera may be in use by another application

NK00 — Tue, 12 Dec 2017 17:59:30 GMT

I have the exact same problem as Bobbyd in the post above. Same phone and same update (7.1.1). Has anyone solved this?

Re: Z5 Compact - The camera may be in use by another application

NeoBeum — Mon, 18 Dec 2017 09:55:27 GMT

~~grautinsh wrote:~~
~~Greetings.~~

The back camera on my Z5 Compact has stopped working. Whenever I open the Camera an error message appears "The camera may be in use by another application. Please close the other application and try again.". I can't take pictures with any other app (instagram, snapchat, etc) either. Front camera still works.

~~So far I have:~~

~~- Cleared cache, disabled/enabled the app and Force closed any other apps that might use the camera~~
~~- Safe mode~~
~~- Restore factory settings~~
~~- PCC system repair~~

~~None of it worked. Obviously, the next step is taking it to a service center, but perhaps I am missing something, or someone else has experienced similar issue?~~

~~Current Android version - 6.0.1., build - 32.2.A.0.305~~

~~Revoke all Camera permissions, even the Camera App, restart the device, and launch the Camera~~

I already replied in this thread

NK00 wrote:
I have the exact same problem as Bobbyd in the post above. Same phone and same update (7.1.1). Has anyone solved this?

have you launched the Camera App and then tried to switch to Front Camera?

Re: Z5 Compact - The camera may be in use by another application

NeoBeum — Tue, 19 Dec 2017 08:26:41 GMT

While i have fx open for another thread... Here are the base camera permissions

Yes... There's dating apps on my test device because I'm currently online dating trolling with Pseudo-Stalker profiles...

Spoiler

Jk...

Spoiler

Or am I.....

Spoiler

Watching you sleep....

Re: Z5 Compact - The camera may be in use by another application

MattB4 — Fri, 05 Jul 2019 15:09:10 GMT

Has anyone found a solution for this yet??

I have a Sony Xperia Z5 Compact with Android 7.1.1 and am getting the same error:

"The camera may be in use by another application"

I have tried the previous suggestion (disable permissions and restart, suggested to the posting by someone with 6.0.3) and it hasn't worked.

I haven't seen a response from anyone with 7.1.1 confirming that there is a fix...