topic Re: sim empty or sim not detected in xperia Z3+ dual in Z Series

sim empty or sim not detected in xperia Z3+ dual

Ramthilak — Fri, 21 Oct 2016 07:25:33 GMT

Hi,

I am using xperia z3+ dual mobile. 2 days back all the sudden one of my sim slot shows "empty sim". I have restarted my mobile, did software repair. But still it is showing "No sim card" and in settings-> Dual sim, slot 1 shows "empty sim". Sim 2 slot is working fine.

Could some one suggest me what is problem here. what need to do to get sim 1 slot works again

please help me on this.

Regards,

Ramthilak

Re: sim empty or sim not detected in xperia Z3+ dual

Emir1 — Fri, 21 Oct 2016 08:54:57 GMT

Hi @Ramthilak, I'm sorry to hear about your phone.

Could you try swapping the SIM cards? I mean so that the currently SIM in slot 2 gets to be in slot 1, and vice versa?

let me know if you still experience the same behaviour in SIM slot 1 afterwards.

Re: sim empty or sim not detected in xperia Z3+ dual

Ramthilak — Fri, 21 Oct 2016 09:39:56 GMT

Hi Emir,

I have tried that too... i have swapped my sim in both slots. Still facing same issue. What ever sim i put it in slot 1 is not detected. Showing empty sim.

Re: sim empty or sim not detected in xperia Z3+ dual

Emir1 — Fri, 21 Oct 2016 11:03:01 GMT

In that case I recommend that you get in touch with your Local support in order to be assisted in sending the device in to an authorized service center. That way a technician can have a look at it.

Re: sim empty or sim not detected in xperia Z3+ dual

Phil16 — Fri, 28 Oct 2016 01:06:53 GMT

Hi i have the same issue but in my case both are not working, empty sim card but there's a name of server in mobile data and there's even an app about my server how is this possible

Hope you could help me

Note: that app only shows when there's a sim card

Re: sim empty or sim not detected in xperia Z3+ dual

Emir1 — Fri, 28 Oct 2016 06:03:34 GMT

Hi @Phil16, I am very sorry to hear that.

If you go to Settings > More > Mobile networks, are both SIM SLOT 1 and SLOT 2 greyed out completely? Also, what does it say if you go to Settings > About phone > Status > SIM status?

Let me know how it looks like in those menus and I'll gladly assist you further.

Re: sim empty or sim not detected in xperia Z3+ dual

Hmoo0 — Sat, 12 Nov 2016 08:18:14 GMT

Hi Emir
I hv this error too 😂
After upgrading 6.0.1 at service centre.

I hv no idea about this problem

Re: sim empty or sim not detected in xperia Z3+ dual

Emir1 — Mon, 14 Nov 2016 09:06:10 GMT

Hi @Hmoo0, I'm so sorry to hear that.

In your case, are both SIMs undetected or does it only concern one SIM slot? In case of it only being one slot which isn't detected, could you try swapping SIMs so that the SIM from slot 2 is in slot 1 and vice versa to see if that makes a difference? In addition, try to see if you experience the same while in safe mode, just to make sure that there's no third party app as the culprit behind the behaviour.

Keep me updated on how it went!

Re: sim empty or sim not detected in xperia Z3+ dual

SaeedSa — Tue, 22 Nov 2016 10:20:07 GMT

I have this problem too.

In slot one , it shows empty however i change my sims between slot 1 and 2 but did not solve.

Here i can't contact you because you don't have any sony center here.

What should i do?

Im in Iran , Tehran

Re: sim empty or sim not detected in xperia Z3+ dual

Emir1 — Tue, 22 Nov 2016 12:14:05 GMT

Hi @SaeedSa, so sorry to hear that.

I'm afraid that I do not have information regarding the service routines in Iran since I'm based in the Nordics, but we have a local support team in Iran which may assist you. You can get in touch with our Iranian support team by mailing them at Questions.IR@support.sonymobile.com

They will be well informed on your local markets and will be able to help you with a service option! Let me know how it went.

Re: sim empty or sim not detected in xperia Z3+ dual

SaeedSa — Thu, 24 Nov 2016 08:18:31 GMT

The email you sent me has no reply.
What do i have to do?

Re: sim empty or sim not detected in xperia Z3+ dual

Emir1 — Thu, 24 Nov 2016 08:25:37 GMT

I kindly ask you to be patient in wait for their reply, I am sure they will get back to you! I double checked the email address and it is correct, so they have received it if you contacted that specific address. I am not sure what their average response time is since I am not part of that specific market, but you should have a reply shortly.

Re: sim empty or sim not detected in xperia Z3+ dual

SaeedSa — Thu, 24 Nov 2016 14:23:24 GMT

hello again my friend

the email you sent to me has no reply and i dont know what to do ?

how can i solve my z3+ smart phone?

no support center here in Iran, Tehran

Because Of boycott Sony left us. why left?...why?

Re: sim empty or sim not detected in xperia Z3+ dual

Emir1 — Thu, 24 Nov 2016 14:54:46 GMT

I assure you that the Iranian market is not abandoned. I can see that you emailed the UK support today, please email the Iranian team and they should get back to your shortly!

Re: sim empty or sim not detected in xperia Z3+ dual

SaeedSa — Thu, 24 Nov 2016 15:34:41 GMT

in the contact page link you sent me there is not the name of iran...

how can i contact and use support?

Re: sim empty or sim not detected in xperia Z3+ dual

Emir1 — Fri, 25 Nov 2016 07:26:29 GMT

You can email them by writing to questions.ir@support.sonymobile.com!

Re: sim empty or sim not detected in xperia Z3+ dual

SaeedSa — Sat, 26 Nov 2016 19:55:35 GMT

hello.

the email you wrotte for me , i told my problem by sending mail and they replied me to use contact page but when i refered to the contact page there was no the name of my country at the list to take my phone to the support center at iran but the list was without iran.

I think sony has forgot us.

thanks my friend

You tried to help me.

Re: sim empty or sim not detected in xperia Z3+ dual

Emir1 — Mon, 28 Nov 2016 12:48:06 GMT

I can see that you wrote to our Brittish support, that is not the email I provided I'm afraid. Can you send an email to questions.ir@support.sonymobile.com? I promise that Iran is not forgotten, even though it is not listed in the contact page we still have a local support team available to assist you.

Try again and let me know once you sent the mail and I'll see if it reached us!

Re: sim empty or sim not detected in xperia Z3+ dual

SaeedSa — Mon, 28 Nov 2016 20:23:45 GMT

i told my problem by the email you wrotte to me and it's the reply in bellow :

Dear Sender,

Kindly be informed that this inbox is no longer supported. We will not have a chance to receive and reply to your e-mail.

Please use the below link to learn how to contact us:

http://support.sonymobile.com/global-en/contactUs/

.................................................................................

the link at top is the same contact page so not my country at the list...!!!!!!!!!!!!!???????

Re: sim empty or sim not detected in xperia Z3+ dual

Emir1 — Tue, 29 Nov 2016 08:33:44 GMT

I just tried emailing the address myself and I see that it does indeed seem to be a closed down inbox. I will try to forward it to the correct support team on my end, I am sorry for the inconvenience and misinformation on my part.

I will let you know as soon as I know more, please bear with me and I am sorry once again.