topic Re: Z3 screen is black in Z Series

Z3 screen is black

Hassoun907 — Sun, 17 Jul 2016 06:46:25 GMT

My 1 year Z3 has fallen into a swimming pool so everything is working fine but screen is black so i dried it with a towel i used a hairdryer for 20 min but not continously and there is no a near local center to send my phone so did i damaged my phone with haidryer? yeah and i putted it in rice for 3 days LDI in the Usb charger port is white so what i have to do ? can i fix it with Pc companion

Re: Z3 screen is black

Jake-SonyXperia — Mon, 18 Jul 2016 02:44:34 GMT

Hi Hassoun907,

This sounds like hardware as it only happened after falling in to the water. In this case I can only suggest that you contact your local Customer care line and have them arrange a vacuum test on the device and to have it checked for any manufacturing defects.

Use my signature below to find appropriate contact details.

Re: Z3 screen is black

Hassoun907 — Mon, 18 Jul 2016 02:52:50 GMT

so Repairing with Pc companion is the solution?Thanks for your help i hope that the phone works

Re: Z3 screen is black

Jake-SonyXperia — Mon, 18 Jul 2016 02:54:19 GMT

You can definitely try using Xperia Companion, but if it does not work please call Customer Care for further help.