topic Re: Z3+ constantly asking to authenticate in Z Series

Z3+ constantly asking to authenticate

2xsony — Sun, 04 Dec 2016 04:32:30 GMT

Hi
I have two z3+/z4 phones.
One is dual sim the normal.

Ive had this problem on both phones but the dual sim phone is getting worse.

Problem;
I switch off phone...switch on..it asks to connect to wifi to authenticate. Mxpt screen pops up.
There is no reason why it should do this. I've not reported it lost or tried to reset anything....just normal use.

I don't know how but i managed to solve this constant issue on the z3+.

But the dual sim phone asks to authentic everytime i try to use it.

I have no problem to authenticate, i find wifi hotspot and sign in. All ok again.
Then the next time i try to use it, same again...authenticate screen pops up and i cant use it.

But i am on 6 month tour of india. I dont have wifi all the time.
I dont have both phones with me so i can't use the other phones hotspot...besides which, thats not the solution to the problem.
Its just a pain.
Everytime i go to use phone it won't let me.

Please help. I feel like throwing away the phone as i can't use it when i really need it.

Re: Z3+ constantly asking to authenticate

Uliwooly — Sun, 04 Dec 2016 18:58:12 GMT

@2xsony

I know that's frustrating but it's to protect your phone, you could disable all security features on your phone.

Re: Z3+ constantly asking to authenticate

2xsony — Mon, 05 Dec 2016 06:58:27 GMT

Hardly a solution

Re: Z3+ constantly asking to authenticate

2xsony — Mon, 05 Dec 2016 06:59:35 GMT

I solved it somehow on my other phone..... I now vaguely remember i reset the phone and installed a patch... But fail to remember what or howi was hoping someone here would know

Re: Z3+ constantly asking to authenticate

Jonas — Mon, 05 Dec 2016 13:35:07 GMT

Hi @2xsony, Im sorry to hear about that and I understand that this must be frustrating.

I'd recommend that you try and remove your Google-account from your phone in Settings > Accounts > Google > your email adress > 3 dots > Remove account.

You will have to authenticate when removing the account so make sure that you are connected to a Wi-Fi network and that you have your Google credentials at hand.

When the account has been removed restart your phone normally and add your Google account again in Settings > Accounts > Add account.

Restart the phone again and see if you have to authenticate again.

Let me know how it went!

Re: Z3+ constantly asking to authenticate

2xsony — Mon, 05 Dec 2016 14:48:05 GMT

Thanks. I will try that and get back to you.

Re: Z3+ constantly asking to authenticate

2xsony — Mon, 05 Dec 2016 14:51:39 GMT

Do i deactivate the mxpt first or just leave it as is?
Im worried if i remove the account and then it asks me to authenticate that i will be permanently locked out.

Please clarify/confirm it will be safe to remove rhe avvount without deactivating mxtp
Thanks

Re: Z3+ constantly asking to authenticate

Jonas — Mon, 05 Dec 2016 15:07:08 GMT

Hello again!

I'm sorry I forgot to mention that in my previous reply.

You can deactivate it first and then verify with your Google credentials, then remove the Google account and restart your device.

Add the account again and activate the service under Settings > Security > Protection by my Xperia.

Let me know how it went!

Re: Z3+ constantly asking to authenticate

2xsony — Mon, 05 Dec 2016 16:32:07 GMT

Wow.
You could have really screwed me up there!
Thanks

Re: Z3+ constantly asking to authenticate

Jonas — Wed, 07 Dec 2016 14:49:03 GMT

You would still be able to authenticate with the first Google account that was added in your phone, so no worries about that!

How is working now? Is it still asking you to authenticate after rebooting your phone?

Let me know!

MXTP Login Problem

Jesmine — Mon, 02 Jan 2017 02:04:08 GMT

I have rebooted the device today and Got My Xperia Protected Screen. I tried to Authenticate with my Google Account and evey time getting this error:

"Error

We're sorry but there was a problem signing you in.

Please try again by switching on my Xperia.

I have tried with wifi and mobile network. What do I do?

Re: MXTP Login Problem

Jesmine — Mon, 02 Jan 2017 09:40:43 GMT

After Trying several times out of frustration and anger (swearing that I am not going to buy another Sony again), I was able to Authenticate with My Xperia Theft Protection. Phone Rebooted and everything is back to normal again.

I think the problem was probably server issue. How come a giant like Sony implement a feature and never have infrastructure to support that feature? MXTP was a awesome feature but I am not going to use it again, ever!

Re: MXTP Login Problem

Jonas — Mon, 02 Jan 2017 16:40:49 GMT

Hi @Jesmine,

I'm glad to hear that it's working now again and I'm sorry for the troubles with signing in earlier on.

I understand that you are frustrated by this and if you choose to keep using the MXTP feature I'm hoping that there won't be any further troubles.

I'm really sorry for the inconvenience.

Re: MXTP Login Problem

jnardroid — Fri, 07 Jul 2017 05:01:04 GMT

Sony Xperia team, could you please help us solve the problem your "hoping'' can't help us users. I'm very frustrated, I used to successfully unlock the protection, but after an update this july 2017 I'm having troubles such as couldn't delete pictures and this unlocking. so time consuming. Imagine the damage you've been caused. Don't you dare reply another excuse, thanking nor apologizing. I'm very dissapointed.