topic How to disable factory reset on incorrect pin/pattern in Z Series

How to disable factory reset on incorrect pin/pattern

Gonce — Thu, 14 Jul 2016 10:38:06 GMT

Since upgrading my Xperia Z to Android 5.1.1 the lock screen has enabled a security feature that does a factory reset if the pin or pattern is entered incorrectly too many times.
How can I disable this feature? I want to have a pin or pattern lock but don't want the phone wiped if my kids get their hands on it.

Re: How to disable factory reset on incorrect pin/pattern

_alexdon_ — Thu, 14 Jul 2016 10:49:46 GMT

@Gonce I thought starting 5.1.1 this was not a feature anymore:

/t5/Xperia-Z3/Unlock-attempts/m-p/1072293#M27359

Re: How to disable factory reset on incorrect pin/pattern

Emir1 — Thu, 14 Jul 2016 10:55:21 GMT

Hi @Gonce,

This is not a built-in feature but likely a policy from a service that you've added as a device administrator. The most common one would be an Exchange ActiveSync account (from your workplace for example), where your server has a policy which resets the device when the PIN is entered incorrectly too many times.

Do you know if you have such an account added? If so, contact the server administrator for further assistance in disabling the feature. If not, check the current device administrators under Settings > Security > Device administrators. By clicking an administrator here you can see which operations are allowed for it.

Re: How to disable factory reset on incorrect pin/pattern

Gonce — Thu, 14 Jul 2016 11:33:47 GMT

I do have a work email (provided by Mobile Iron - Mobile work client) installed.
I guess I either have to be careful to keep it out of the reach of the kids or stop using work email. 😞
I can at least tell my wife she can upgrade her Z1 without fearing this feature being forced on her.
Thanks!

Re: How to disable factory reset on incorrect pin/pattern

Emir1 — Thu, 14 Jul 2016 11:36:27 GMT

Oh I see, yes those would be the options if the server administrator can't assist you.

Yes, your wife is free to upgrade without having such a feature forced on to her unless she also uses a similar account.