topic Re: Z5 Compact Radio FM app freezing after Marshmallow Update in Z Series

Z5 Compact Radio FM app freezing after Marshmallow Update

_Oggy_1 — Wed, 16 Mar 2016 11:19:58 GMT

Hi there,

Yesterday I had my Z5c updated to Android 6.0 and after that, today I had some freezing issues with the Radio FM application.

2 or 3 times when I tried to minimize the application (after I changed the FM station) I got a frozen gray screen. I tried to closed the app, it appeared as closed, but radio was still working (!). After about 1 minute I got the message: "FM radio isn't responding. Do you want to close it?" I tried yes, but still didn't close! So I made a restart.

Then I tried to go to: settings/apps/FM radio / Clear Data & Clear Cache

Since then, it seems to behave normally. Any ideas to avoid similar future issues??

Really appreciate your help

Thanks in advance

Re: Z5 Compact Radio FM app freezing after Marshmallow Update

Manjeru — Wed, 16 Mar 2016 12:21:49 GMT

I'm also experiencing this freezing issue of Fm radio app with my z5 compact n no stereo output through earphones. Could this be a bug or... How can it be fixed. Please advice

Re: Z5 Compact Radio FM app freezing after Marshmallow Update

RobertoDS — Wed, 16 Mar 2016 13:07:45 GMT

MANJERU I think to not have understood what u mean

Can u replicate, please ?

Re: Z5 Compact Radio FM app freezing after Marshmallow Update

Manjeru — Wed, 16 Mar 2016 14:46:53 GMT

1)I had my Z5c updated to Android 6.0 and after that, today I had some freezing issues with the Radio FM application.
when I receive a call while listening radio the screen freezes. 2 or 3 times when I tried to minimize the application (after I changed the FM station) I got a frozen gray screen. I tried to closed the app, it appeared as closed, but radio was still working (!). After about 1 minute I got the message: "FM radio isn't responding. Do you want to close it?" I tried yes, but still didn't close! What could be the problem?
2)when I'm listening to music player there is no stereo output the music feels as if is mono could there be something am doing bad? Before the update everything was fine. Please advise. Thanks..

Re: Z5 Compact Radio FM app freezing after Marshmallow Update

_Oggy_1 — Wed, 16 Mar 2016 15:02:44 GMT

Robertods88 just got freezing radio FM application, again (and after I had done: settings/apps/FM radio / Clear Data & Clear Cache).

Just did restart to stop Radio from playing. Couldn't stop it...

Re: Z5 Compact Radio FM app freezing after Marshmallow Update

Rickard — Wed, 16 Mar 2016 15:28:00 GMT

I'm sorry to hear that.

If this happens again, would it be possible for you to take a log file from your phone and send it to me?

To do this:
Settings > About phone > Build number, tap 7 times on the build number
Go back and select Developer options and turn on "USB debugging"
If FM radio freezes again:
Settings > Developer options, select "Take bug report". When the report is ready share (may take a minute or so) you get a notification that you can tap and share to Google Drive. Please send me a link to this file in a private message.

Re: Z5 Compact Radio FM app freezing after Marshmallow Update

Bhonder — Wed, 16 Mar 2016 21:26:31 GMT

Maybe Rikard could accept a bug report from Roesrisigold too to speed up the process.

Is it good for both of you?

p.s.: maybe someone could think that I am interested in FM radio...

Re: Z5 Compact Radio FM app freezing after Marshmallow Update

Rickard — Thu, 17 Mar 2016 09:42:16 GMT

Yes, if anyone else is seeing this as well, please send me a log and i will forward it internally for investigation.

Re: Z5 Compact Radio FM app freezing after Marshmallow Update

theskig — Mon, 21 Mar 2016 15:45:31 GMT

I also have problems with FM radio after MM update. (Z5 Premium Dual)

After some use it becomes laggy and slow and you can't kill it from task manager. Today I'm using radio a lot and I had to restart the phone 2 times because it became slow and unusable.

I saw the instructions for report, just waiting for the bug to come out again

Re: Z5 Compact Radio FM app freezing after Marshmallow Update

RodBacon — Tue, 22 Mar 2016 08:11:33 GMT

Same problem here.

Re: Z5 Compact Radio FM app freezing after Marshmallow Update

Manjeru — Tue, 22 Mar 2016 14:10:24 GMT

@Rickard
I have taken a bug report and saved it in Google Drive, how
do I send tha log to you?

Re: Z5 Compact Radio FM app freezing after Marshmallow Update

Bhonder — Tue, 22 Mar 2016 22:01:05 GMT

You have to send him a PM with the sharing link, probably.

Re: Z5 Compact Radio FM app freezing after Marshmallow Update

Rickard — Wed, 23 Mar 2016 09:10:54 GMT

Thanks for the logs you've sent me!

We have found the cause for this and it will be fixed in an upcoming software update.

Re: Z5 Compact Radio FM app freezing after Marshmallow Update

roerisigold — Wed, 23 Mar 2016 09:23:14 GMT

Great news !!!!! But you also have to fix the bug bluetooth......

Re: Z5 Compact Radio FM app freezing after Marshmallow Update

Bhonder — Wed, 23 Mar 2016 10:03:19 GMT

Wonderful! I am looking forward to upgrade to marshmallow when that fix will be released.

Good job.

What was the problem?

Re: Z5 Compact Radio FM app freezing after Marshmallow Update

tjmkrk — Thu, 31 Mar 2016 11:08:15 GMT

Its my first message here so hello to everyone.

The same issue here on Z5 Compact on unbranded Central European (1298-7258) E5823- after a random while FM radio stops playing music. When I swich to app there is no station chosen, and when I try to quit the app I am getting "FM Radio does not answer, do you want to force close it" (in Polish). If I close it it never starts again - and phone is becoming unstable (stops responding etc) until I reboot the handset.

It never happened on 5.x Did app data cleaning and then a factory reset ..

Waiting for the update, but is there any workaround in meantime - as I like riding a bike and listening to the morning radio broadcasts

Re: Z5 Compact Radio FM app freezing after Marshmallow Update

Bhonder — Wed, 06 Apr 2016 00:12:50 GMT

Is there any indication about when the Fm radio fix will be rolled out. I am back from surgery and I'd love to update to MM but FM RADIO working is a must, at least for me.

Re: Z5 Compact Radio FM app freezing after Marshmallow Update

tjmkrk — Thu, 07 Apr 2016 13:37:59 GMT

What happened today ?

In the morning I got notification of an update, have installed it, radio was working fine. I have noticed version numer has not changed/

Then in the afternoon got another notification, installed it and radio stopped working ... Now I am on 32.1.a.1.185 and fm radio is not working.

Regards

TomaszD

Re: Z5 Compact Radio FM app freezing after Marshmallow Update

Bhonder — Thu, 07 Apr 2016 15:25:31 GMT

Even after doing the usual wipe cache / reboot?

Uff... I was hoping this FM Radio bug was over and time to install MM come.

Re: Z5 Compact Radio FM app freezing after Marshmallow Update

Rwf120 — Fri, 08 Apr 2016 14:52:28 GMT

I have the same problem. After updating to android 6 MM version 32.1.a.1.185 radio still stopping working (E6653).