topic Re: Bluetooth audio streaming problem. in Z Series

Bluetooth audio streaming problem.

Witte — Mon, 14 Oct 2013 13:15:26 GMT

Hi,

There seems to be a software problem with apt-x audio streaming.

When i pair my Sennheiser MM 550-X to my Xperia Z1, all works fine at first.

If i turn off the headphones and turn them back on again, the connection automatically gets re-established (also normal).

But then when i start to stream ... the audio is all choppy and there is a verry loud and fast ticking sound, the music is totally distorted, i can't even make up what song is playing.

If i pair the headphones again the problem is gone untill it automatically reconnects. Its a software bug for sure.

Re: Bluetooth audio streaming problem.

Archanos — Mon, 14 Oct 2013 15:10:38 GMT

It happens to me sometimes too, 2 things help me so far - turning off BT in the phone before making the reconnect, or starting playback some while after they both reconnect. Disabling Smart Connect event related to the audio device seems to do the trick for some of them, on the headset it was enough to add an action "connect bluetooth audio" in the SC, but you never know which way works for the specific device (it happens with all BT audio devices- headphones, headsets, etc).

I am sure it is some kind of bug. Current Android version, at least afaik, doesn't have full support yet for the hardware BT installed on the phone (and it's Google's fault, not Sony's) and the A2DP protocol itself doesn't support buffering (so it is vulnerable to low signal level and will chop the audio for sure in such case) but still it all worked fine on my old XS, so I suppose we have to wait for some update about it, this is a common problem. Perhaps someone already have some better solution than above (just wait, they'll join), but I know for sure that SUS'ing the phone was just a waste of time, so it certainly is something wrong with the phone.

Re: Bluetooth audio streaming problem.

Witte — Mon, 14 Oct 2013 20:47:12 GMT

Disabeling Smart Connect didn't work for me tho.

I notice that when i reconnect... i get a popup, apt-x device connected, and then some high pitch static starts coming out of my headset, when there isn't even music playing.

I know for a fact its not the fault of those headphones... they work perfectly with my pc and with my retired galaxy s3.

this and the black screen are starting to get on my nerves.

Re: Bluetooth audio streaming problem.

Archanos — Tue, 15 Oct 2013 12:33:56 GMT

You can disable multipoint on the headphones if you don't use it (then the problem almost certainly will gone). They support up to 4 different devices at once (if I remember), and if you don't connect to more than one audio source at once... worth trying. I hope Sony will fix this soon, it's really annoying.

Re: Bluetooth audio streaming problem.

SerJ_V — Thu, 24 Oct 2013 15:19:47 GMT

Hello,

I have the same phone, (almost) the same headphones (MM 500-X) and the same problem. I can not disable or enable multipoint on my headphones.

Build-Number: 14.1.G.2.257.
Did anybody ask Sony about this bug? Otheswise I will do it

Re: Bluetooth audio streaming problem.

Mlamers — Mon, 28 Oct 2013 22:59:44 GMT

Hi,

I didn't find this post when I created a new one here:

http://talk.sonymobile.com/t5/Xperia-Z1/Bluetooth-media-audio-problem/td-p/422245

As written in the other thread I have the same problem with my Sennheiser MM 400-X.

To avoid going into the bluetooth pairing configuration each time I power on the headphones I have created a little app that tries to do that reconnection automatically:

https://play.google.com/store/apps/details?id=de.devmil.xperiabluetoothmediafix

Hopefully this app helps some other users to live with that problem until Sony fixes it.

Greetings

Michael

Re: Bluetooth audio streaming problem.

SerJ_V — Tue, 21 Jan 2014 13:16:09 GMT

Build 14.2.A.0.290 looks to fix this problem!

Re: Bluetooth audio streaming problem.

JonC1 — Tue, 21 Jan 2014 15:07:21 GMT

Same issue with my Z1 & Plantronics BB903+ (all 3 pairs of them) ... And that's with Mlamers little fix APP, and build 14.2.A.0.290 ...

Re: Bluetooth audio streaming problem.

mpj379 — Tue, 02 Sep 2014 11:42:26 GMT

Hi all, I wonder if someone can help with my problem.
I.just bought a Experia Z1 and I can't connect my Sennsieser MM400-X for love nor money.
I can connect them to just about anything else including stuff like Android Netbooks and even Blackberry 's.
Pairing shows nothing and the batteries on both are fully charged!
Any help.much appreciated. 🙂

Mike.

Re: Bluetooth audio streaming problem.

Kulveer_Singh — Tue, 02 Sep 2014 13:06:32 GMT

I have bluetooth speaker volume problem, my philips portable bluetooth speaker connects but plays sound in full volume. When I decrease the volume level from mobile only volume slider moves on screen but has no effect on volume level, speaker plays only in full volume. My speaker works well with xperia mini, xperia sp, ipad and iPod, only z1 has that problem.

Re: Bluetooth audio streaming problem.

mpj379 — Wed, 03 Sep 2014 11:38:23 GMT

Teg
Ref. My comment on the 2nd of September.
Does anyone know of a third party App that will fix this please?
Its really annoying me now!
Thanks very much. 🙂

Re: Bluetooth audio streaming problem.

phonophile — Sat, 06 Sep 2014 09:22:50 GMT

Same problem like the one described in the initial post, however repairing doesn't help in my case. No matter what I do, "the audio is all choppy and there is a very loud and fast ticking sound, the music is totally distorted, i can't even make up what song is playing." I also tried the BT fix app mentioned above, sadly without success...

Xperia Z1 compact & Philips CSS7235Y surround system (with apt-X)

Re: Bluetooth audio streaming problem.

nicost — Sat, 15 Nov 2014 13:34:19 GMT

Same problem as phonopile but with my z2. Please fix this Sony. Tnx!

Re: Bluetooth audio streaming problem.

Boabie — Tue, 09 Dec 2014 15:54:33 GMT

I'm experiencing the exact same problem as nicost and phonopile However I have connected my Z2 tablet to a 2013 Mazda 6 car system with no problem, connected to a JBL flip bluetooth speaker with no problem and an Onkyo 828 amplifier with no issue. The one problem I have is with a Polk Woodbourne bluetooth speaker (This has aptx and the other devices don't) . My thoughts are that the issue is with the apt-x integration as all my other apt-x capable devices connect no problem (LG G3 and Samsung Galaxy S4). This is not something I can fix so please Sony release a fix for this issue or refund me my money for the tablet. 🙂

Re: Bluetooth remote problems

Vernon007 — Thu, 19 Feb 2015 09:07:46 GMT

hi my Xperia Z1 was recently updated now i have a problem when i connect to my bluetooth devices playing audio connecting to calls works but when i need to skip songs using the remote or bluetooth remote it doesnt want to what can be the problem

Re: Bluetooth audio streaming problem.

exateit69 — Fri, 17 Aug 2018 16:30:55 GMT

@Michael:

Thank you for the fix, the Xperia Bluetooth media app. I have an Xperia XA1 and was facing the same issues, tried this app and finally no more muting of my audio in my Seat Ateca's media system. I knew it wasnt the car and most likely the phone. Mainly using Spotify in the car via bluetooth.

Thanks again