topic Re: Volume Warning for headphones missing. in Z Series

Volume Warning for headphones missing.

mekanix — Mon, 08 Feb 2016 10:06:23 GMT

Xperia Z5 compact.

The warning that usually comes when you try to turn up the volumen to high, have suddenly disappeared from my phone. Don't recall that I have disabled this.

Also, separate volume control for headpone (wired) and bluetooth are missing (don't remember if they have been missing all the time or if that is a feature for Lollipop).

How do I get that warning back?

Re: Volume Warning for headphones missing.

RobertoDS — Mon, 08 Feb 2016 10:19:44 GMT

Have u seen if u disabled something like that ?

Everything is ok on my Z5 at regard ...

But I think it's happening with some headphones not Sony branded

At example :

Now with my AKG, I pumped up the volume and there was no warning about, but with Sony headphone it seems to work

But I think, especially that this warning comes alive when u are in "Music" or "Video", SONY APP, and not on Soundcloud et similia at example ..

Try yourself on this last stage

Re: Volume Warning for headphones missing.

Rickard — Mon, 08 Feb 2016 11:20:17 GMT

It's not possible to disable the warning when listening to high volumes but how and when you get the warning also depends on where the phone was bought since it's market/region dependent.

Looking at your account, i believe you are in the nordics so if you bought your phone there it will follow the european standard EN 50332-2. This means your phone will display a popup window with a warning every 20 hours when you listen to music louder than 85dB with headphones or earphones. The warning does not affect bluetooth accessories.

To adjust the bluetooth volume, you need to be connected to the bluetooth accessory. As i understand it, the bluetoth volume is also linked with the accessory since Android 4.4.

Re: Volume Warning for headphones missing.

mekanix — Mon, 08 Feb 2016 11:55:33 GMT

So, if I understand you correctly, I should receive a warning within the next 20 hours and I must have ignored the warning within the past 20 hours?

I will wait till tomorrow then and see if it goes away. BTW I restarted the device to see if that helped, but it didn't.

Re: Volume Warning for headphones missing.

Rickard — Tue, 09 Feb 2016 07:38:56 GMT

It depends on the volume and what output (bluetooth, aux, headphones) you use. But yes, after playing music for 20h with headphones/eraphones at a volume of above 85dB you will get the warning again.

These warnings can't be turned off so it's not a setting you've changed.

Re: Volume Warning for headphones missing.

mekanix — Wed, 10 Feb 2016 12:35:00 GMT

Ok, more than 20 hours have parsed and I have still not seen the warning even though I push the volume to the max (with a wired headphone).

So something else is up.

Re: Volume Warning for headphones missing.

Rickard — Wed, 10 Feb 2016 15:21:38 GMT

As i understand it, this is based on the actual dB so the volume of the songs will affect how often you get this message.

But the phone is bought in Europe? If you bought it from another region it may have different/no warnings.

Re: Volume Warning for headphones missing.

mekanix — Wed, 10 Feb 2016 15:26:13 GMT

The warning have worked at one point if I recall correctly. Or rather, it was impossible to turn up the volume beyond a treshhold while the screen was off (just as it should).

Bought from a danish retailer. Is there any way I can find out which rules the phone adhere to?

Re: Volume Warning for headphones missing.

Rickard — Wed, 10 Feb 2016 16:06:45 GMT

If you open the dialer and dial *#*#7378423#*#* and then select Service info -> Software info, what do you have as customization version?

Re: Volume Warning for headphones missing.

mekanix — Wed, 10 Feb 2016 16:24:29 GMT

I get this:

Customization Version:

1298-7782_R16B

Re: Volume Warning for headphones missing.

TerryQ — Wed, 10 Feb 2016 16:27:56 GMT

Is it possible that a briefest of moments not at full volume, is resetting the 20 hour timer?

Re: Volume Warning for headphones missing.

Rickard — Wed, 10 Feb 2016 16:54:03 GMT

I checked your customization and it's a nordic unit so it will display a popup warning every 20h when volume is above 85dB.

What headset/headphones are you using?

@TerryQ

I'm not sure if the counter can be reset and it may perhaps also have to do with the headphones used. I will see if i can get more information about it.

Re: Volume Warning for headphones missing.

mekanix — Wed, 10 Feb 2016 19:11:13 GMT

The headphones is a pair of Sennheiser CX 300-S.

Regarding the 20 hours... there is something in your wording that got me thinking.

These 20 hours, are they cumulative? Ie. if I play at full volume 1 hour each day but at normal volume the rest of the day, it will take 20 days before I see a warning?

Or will it be 20 non-cumulative hours from the moment har exceed the limit. Ie. if I turn the volume to max at 4pm but turn it down shortly after, then at 12 noon the next day a warning will pop up if I try to exceed to limit?

Re: Volume Warning for headphones missing.

TerryQ — Wed, 10 Feb 2016 19:27:18 GMT

I was thinking any drop from full volume could reset the timer. I have my phone connected to my stereo so I can listen to Spotify, phone volume is at max and stereo volume set as required. After a couple of days like this, I guess it worked out at 10 hours a day, I got my volume warning. Plus it automatically reduces the phone volume, which came as a surprise to me lol. Brand new phone so I don't know all its actions yet 😄

Re: Volume Warning for headphones missing.

Rickard — Thu, 11 Feb 2016 07:38:59 GMT

The information i currently have doesn't say how these 20 hours are calculated i'm afraid. I've forwarded it internally to see if i can get more information on this.

Re: Volume Warning for headphones missing.

mekanix — Tue, 23 Feb 2016 07:50:28 GMT

After 2 weeks I can still crank up the volume to max without warning.

Re: Volume Warning for headphones missing.

TerryQ — Tue, 23 Feb 2016 10:45:43 GMT

I would love the warning not to turn up, gets annoying if you listen thru a stereo and suddenly everything goes quiet 😄

Re: Volume Warning for headphones missing.

Bandolero — Wed, 24 Feb 2016 07:12:25 GMT

Hi, What you can do is go to your settings > Apps look for SmartConnect. clear the app data and restart the phone.

Now try to turn the volume max again. The caution/warning should show again.

If that don't work, just go to Settings > Apps on the upper right there is 3 little dots. Tap on it and Clear app preferences.

Re: Volume Warning for headphones missing.

mekanix — Wed, 24 Feb 2016 08:04:08 GMT

The first solution did not work. And the second solution I do not want to try, wouldn't I have to redo all the settings for all the apps again?

Re: Volume Warning for headphones missing.

Bandolero — Thu, 25 Feb 2016 02:24:51 GMT

@mekanix wrote:
Hi
The first solution did not work. And the second solution I do not want to try, wouldn't I have to redo all the settings for all the apps again?

Hi, definitely one of this will work. if the first one don't then i can already confirmed the 2nd option will work.

Not all settings will be wipe out or something major will happen. I.e if you disabled an app, after you did the reset. That app will be re-enabled.. thats it.

If you think that this will cause too much hassel. then is up to you to do it. Cheers!