topic Re: Default Youtube app stops streaming midway in Z Series

Default Youtube app stops streaming midway

Gauri — Tue, 03 Sep 2013 01:07:57 GMT

After the new update .244, my default youtube app stops streaming midway i.e. after about 2 minutes of streaming any length of video.... and it never resumes..... shows youtube app not responding.....it is not one time issue, but each and everytime it happens.....and there is no problem with my wifi or mobile network absolutely....

whereas when i try the m.youtube through chrome, it works fine without stopping... but it doesn't play in full screen...and ofcourse the quality is not good as well.... i was really enjoying my default youtube app since it was in high quality and full screen.... i even tried factory resetting.....updating youtube to the latest version....etc..,,, but this problem doesn't seem to stop....

Re: Default Youtube app stops streaming midway

Uliwooly — Tue, 03 Sep 2013 03:47:42 GMT

how about if you try this

settings > apps > all > youtube > clear everything

Re: Default Youtube app stops streaming midway

Gauri — Tue, 03 Sep 2013 04:03:30 GMT

Infact I tried that also... I first cleared the cache and then the app data and restarted but same thing repeated.. Then I forcestopped and restarted again ..still didn't work... Lastly I downgraded to the old 4.4.11 version...but still the same issue...

Re: Default Youtube app stops streaming midway

Uliwooly — Tue, 03 Sep 2013 08:33:27 GMT

is this playing all videos on HQ and Low Quality ?

Re: Default Youtube app stops streaming midway

Gauri — Tue, 03 Sep 2013 08:50:16 GMT

Whether HD or HQ its the same problem...

Re: Default Youtube app stops streaming midway

Fahim715 — Tue, 03 Sep 2013 09:12:11 GMT

I think it is Youtube app problem

Re: Default Youtube app stops streaming midway

Gauri — Tue, 03 Sep 2013 09:15:53 GMT

What is the solution then.....

Re: Default Youtube app stops streaming midway

Uliwooly — Thu, 05 Sep 2013 20:27:19 GMT

How fast is your connection?

you can download speedtest and check it

Re: Default Youtube app stops streaming midway

Rickard — Fri, 06 Sep 2013 12:24:00 GMT

Does this happen both when using WiFi and mobile data? When using mobile data, proxy servers can sometimes cause problems for streaming. Try removing proxy/port from internet settings under Settings -> More -> Mobile networks -> Access Point Names.

If it's when using WiFi, try turning off the firewall in the router or open the ports 554 and 8554 in the firewall.

I believe m.youtube.com using a browser goes over another protocol then the app so this might be a problem with your connection not handling the protocol used by the app very well. Some older routers have problems handling RTSP protocol in the firewall.

Re: Default Youtube app stops streaming midway

Gauri — Sun, 08 Sep 2013 13:24:22 GMT

Yes it happens only with wifi which I tested after ur post... Actually I have been using my phone for the past 5 months with the same router. But didn't find any problem until the update to .244. Though I'm not sure whether this problem is related to the recent update. Anyways as per ur advice I disabled the firewall in the router thru my iPad. But still the same problem.. And I donot know how to open the ports...,!? My router is huawei e5331 mobile router...

Re: Default Youtube app stops streaming midway and screen goes blank

Gauri — Mon, 09 Sep 2013 02:47:27 GMT

All of a sudden i have a new issue with my youtube app.... apart from sudden stopping of streaming videos before 2 minutes now the screen also goes blank completely.....which doesn't get on for about half an hour, once the screen wakes up, it shows the message that youtube app not responding, do u want to close it......

is there really any solution for this or not..... I do not have Sony service centre in the country where i m residing to take it to them....

Re: Default Youtube app stops streaming midway and screen goes blank

Rickard — Mon, 09 Sep 2013 06:07:10 GMT

If turning off the firewall doesn't help there's no need to open any ports.

Does this happen if you try the phone on another WiFi-network?

I don't think this has to do with the phone or its firmware. There's however been an update to the YouTube-app by Google. If you haven't installed the latest version from Google Play, try that and see if it helps. If you have the latest version, try uninstalling it from Settings -> Apps -> YouTube -> Uninstall updates.

Re: Default Youtube app stops streaming midway and screen goes blank

Gauri — Mon, 09 Sep 2013 19:55:00 GMT

Thanks Mr Rickard for the suggestions.. But unfortunately the problem appeared even on other wifi.... Even updating and uninstalling didn't help me....looks to be a problem with the built in youtube app...do not really know how to solve this....

Re: Default Youtube app stops streaming midway and screen goes blank

Rickard — Wed, 11 Sep 2013 11:05:45 GMT

If you don't have any other problems when using WiFi in the phone i don't think there's much else to do but to use the browser until a new update is available but try downloading a big file using WiFi just to make sure there's nothing wrong with the phone.

Re: Default Youtube app stops streaming midway and screen goes blank

Gauri — Thu, 12 Sep 2013 02:34:51 GMT

Thanks again... Ok I will wait for the next update.....btw just to know is there any possibility to uninstall and reinstall the built in youtube app....

Re: Default Youtube app stops streaming midway and screen goes blank

Gauri — Sat, 28 Sep 2013 08:53:06 GMT

Thanks Rickard. The new update solved my problem at last.