topic Re: xperia z won't turn on and can't charge. in Z Series

xperia z won't turn on and can't charge.

echa — Tue, 03 Sep 2013 00:16:37 GMT

My phone suddenly won't turn on. I've tried to charged but it wasn't charging coz the LED lighting is not working.

What happen to my phone ? Any solution u can share to me ? i need your help..anyone that know how to solve this problem.

Thanks.

Re: xperia z won't turn on and can't charge.

Uliwooly — Tue, 03 Sep 2013 04:13:08 GMT

Open all the flaps and check what color is the water damage indicator, there's one on each flap/compartment, if the rectangle its pink or red the problem is water damage related

Re: xperia z won't turn on and can't charge.

Uliwooly — Tue, 03 Sep 2013 04:16:29 GMT

you can also try this

connect your phone to the wall charger (not the dock) > press and hold power & volume up for 8 seconds > let it charge for about 1 hour > after 1 hour > try to turn it back on

Re: xperia z won't turn on and can't charge.

echa — Tue, 03 Sep 2013 04:54:53 GMT

its not related with the water damage but i've checked and there is no problem with the flap.

Re: xperia z won't turn on and can't charge.

echa — Tue, 03 Sep 2013 04:58:34 GMT

i charged my phone already and the LED is not working. Ok, i'll try first but if the prob can't be resolve what should i do instead of this step ?

Re: xperia z won't turn on and can't charge.

shihstouch — Tue, 03 Sep 2013 07:19:34 GMT

This is because your phone battery drained completely...

In this case need to boost your phone's battery,

you can take phone to any mobile repair shop, they will do it for free.

Or buy a multi battery charger, and keep charging for 10 to 15 mins, after remove and charge by your original Sony charger and switch on after 30 mins, keep charging until 100%.

See below image link for Multi Battery Charger

http://www.freestockphotosclub.com/wp-content/uploads/2011/10/Multi-Charger-Picture-520x390.jpg

On left side below SD cart slot there you can find charging nodes see below image

http://www.pocketgamer.co.uk/FCKEditorFiles//Sony-XperiaZ-08.jpg

you should connect using this nodes, make sure to read the instructions on multi charger, normally when you make correct connection it lights green, also make sure to keep for 10 to 15 mins max, and then by original charger.

Re: xperia z won't turn on and can't charge.

jwfaart — Tue, 03 Sep 2013 14:58:43 GMT

Hey! I had this exact same problem before! Sadly I had to send it for servicing. Sony replaced the entire set with a new one at no extra cost. But now the problem has come back again!

Just this morning, I unplugged my phone from the charger and powered it down to do a fresh start up. Yup, it couldn't turn on! Same symptoms as before...at least now I have others experiencing this as well.

Good luck! I've contacted Sony already. Waiting for their reply

Re: xperia z won't turn on and can't charge.

coco425 — Thu, 05 Sep 2013 16:43:14 GMT

I experience the same problem 2weeks ago, my xperia z suddenly shut off even its battery level is 85%, i tried to turn it on again but no response, i try to charge it too but still nothing happen, no even had led light indication, i kip my phone in my drawer until moring and tried to switch on and charge but still nothing happen, i check the stickers if it turns into red but its still white so i bring it to sony center after two weeks they told me that they will replace my unit without extra charge. So you can try to bring also your pnone to sony service center, they will surely help you.

Good thing that sony acknowledge the warranty. And thanks to sony for being responsible.

Re: xperia z won't turn on and can't charge.

shihstouch — Sat, 07 Sep 2013 07:01:07 GMT

Have you tried this?

There are a few things you should try first when you experience problems with your device:

Restart
Restart your phone to turn off all running applications and to free up memory. Press and hold down both the volume up key and the power key for 10 seconds. After your device vibrates three times, release the keys. The device turns off automatically. After the device is turned off, restart your phone.
Update
Update your phone to ensure that you have optimal performance and the latest enhancements. Read more about how to update and find latest software version.
Reset
Reset your phone to its original settings to remove memory blocks: Settings > Backup & reset > Factory data reset > Reset phone Don't forget to back up any important data saved on your phone!

Re: xperia z won't turn on and can't charge.

Nudein — Wed, 23 Oct 2013 07:41:25 GMT

My xperia Z won't turn on and charge. when I pressed the power button, the LED flash red once. After waiting an hour I unplug the charger and tried to turn it on but still it won't turn on. What should I do next?

Re: xperia z won't turn on and can't charge.

cordwell5 — Fri, 01 Nov 2013 11:11:54 GMT

This had happened to my phone and I had it on the charger for a few hours but still nothing then I took it off for about 3 and a half or more hours then I put it back on the charger and it worked, now it has started doing it again so mum and dad have said we will take it into telstra tomorrow to get it fixed

Re: xperia z won't turn on and can't charge.

nkd89 — Sun, 03 Nov 2013 04:06:22 GMT

I think the award for MOST UNHELPFUL comment in this whole thread goes to the guy who said "reset, update, and restart the phone" ===> how are you supposed to do ANY of those things when the MAIN problem is that it WONT TURN ON. dadoiiii

Re: xperia z won't turn on and can't charge.

Farham — Mon, 02 Dec 2013 10:47:45 GMT

my xperia has the same problem as you say

Re: xperia z won't turn on and can't charge.

TShred — Fri, 13 Dec 2013 16:20:37 GMT

I had the same problem a few minutes ago , i solved it by holding the Power button + the Volume Up button until it vibrated.

Then you just power the phone on as you normally would.

I hope this helped someone.

Re: xperia z won't turn on and can't charge.

luluuz — Fri, 20 Dec 2013 03:31:33 GMT

for the repairs did you go through your serviicee provider or straight through sony? I think going through bell they will charge me

Re: xperia z won't turn on and can't charge.

maxcel — Fri, 20 Dec 2013 13:28:06 GMT

I pressed the volume and stard button for 10 seconds and tadaaaaa it works. thanks so much guys

Xperia ZL C6502 Red light no boot at all !!!

giggso11 — Thu, 26 Dec 2013 09:06:05 GMT

Dear Sony,
I have a Xperia ZL C6502 bought it 6 months ago from Bahdad it is a very good device for me it's the best phone i ever had buuuut 2 weeks ago i faced the Sleep Of Death (SOD) issue and the first weeks it was shown nothing when i connect it but after few days the light indicator started to work and it shown solid RED and there's no vibrates when i tried to hold the power, I have tried all the buttons tricks (Vol UP + Power, Vol Down + Power, both Vol +Power) it's shown nothing?? when connect it to the PC the PC reads it as USB Device.
I tried Yesterday Sony SUS and it cannot see the phone is connected??

After that i took it to Sony Repair Center in Erbil the said we cannot fix it under the warrenty becuase you didn't buy it from us so I tell them why?? is this phone is not genuine?? they replied Yes it's genuine but we cannot fix it under the warrenty?? I Tell them why??? you are Sony Certified center the the device lunched in March 2013 and it's under the 1 Year Warrenty??? they said we cannot Fix it under warrenty, It's our ploicy??

I need your help to fix my phone it's the best phone I ever have but it's have the worst Costumer service I ever have.

Oday Raad

Re: Xperia ZL C6502 Red light no boot at all !!!

dat71 — Thu, 26 Dec 2013 09:30:23 GMT

Can i replace my xperia zl with xperia z...??? Because i hv faced so much overheating problm...i have already replaced my xperia zl through servuce centre...after that also i am facing overheating problem in xperia zl...i am requesting to service centre to replace my xperia zl with xperia z...i am ready to pay the difference between xperia z and xperia zl.....

Re: Xperia ZL C6502 Red light no boot at all !!!

themanspirit — Thu, 26 Dec 2013 23:22:57 GMT

If your ZL was purchased from a parallel importer, rather than an authorised Sony retailer for your country.

Then your local, authorised Sony service centre has every right not to accept your repair under warranty claim.

This is perfectly normal.

You must return your ZL to the store you purchased it from, to claim repair under warranty.

They will then file an RMA Support ticket.

This is not a fast process, especially at this time of year.

So be prepared to find yourself another mobile phone to use in the meantime.

Re: Xperia ZL C6502 Red light no boot at all !!!

giggso11 — Fri, 27 Dec 2013 07:39:47 GMT

I just want to know if you are authorized Sony expert or not??? Because as far as I know since it's a genuine device it doesn't matter if I bought it from Iraq or from USA because I have a certified Sony center that deal with Sony devices no matter from where they bought their Sony devices that's what all Mobile companies do!!!!!