topic Z5 chassis failure in Z Series

Z5 chassis failure

Gigio74 — Thu, 24 Dec 2015 01:25:25 GMT

Did anyone notice that the chassis bends on the power button area? Even the plastic bezel of the screen is getting bended just because of the pressure apllied on the power button.....just wondering if happens to you or if im just an unlucky one.....

Re: Z5 chassis failure

Uliwooly — Thu, 24 Dec 2015 01:43:22 GMT

@Gigio74

I don't see this neither on the Z5 nor the Z5 Premium, you should contact your Local support

Re: Z5 chassis failure

Gigio74 — Thu, 24 Dec 2015 01:49:03 GMT

Its like the metal plate on the right side of the phone is becoming loose, its begining to lift on the upper corner, just a little bit! The plate is begining to gain a V shape right on the power button and the plastic bezel is becoming deformed on that area....bought my phone 2 weeks ago....

Re: Z5 chassis failure

Uliwooly — Thu, 24 Dec 2015 01:51:20 GMT

@Gigio74

That doesn't sound good at all, contact your Local support ASAP

Re: Z5 chassis failure

Shardlake — Thu, 24 Dec 2015 03:26:08 GMT

Is it a genuine Sony product? Haven't heard anything about this. Nor have I heard of anything remotely plastic on the phone.

Re: Z5 chassis failure

Uliwooly — Thu, 24 Dec 2015 03:43:42 GMT

@Shardlake

That's correct the frame its aluminum

Re: Z5 chassis failure

Gigio74 — Thu, 24 Dec 2015 04:03:47 GMT

Of course its a Sony product, its a freakin 750 euros Xperia Z5, the finish between the aluminium chassis and the glass screen is a thin plastic bezel. It suits perfectly on top, bottom and left side of the screen...on the right side it is disformed, its hard to see, in the morning i'll go to service to see what they can do 😕

Re: Z5 chassis failure

Uliwooly — Thu, 24 Dec 2015 04:39:55 GMT

@Gigio74

that will require a lot of force to be applied to bent it, if you want to upload a picture or upload it on box, dropbox, drive and post the link here.

Re: Z5 chassis failure

adamlee2014 — Thu, 24 Dec 2015 19:13:44 GMT

Same here but u can't notice it unless u look at it from a certain angle.. Doesn't affect use either.

Re: Z5 chassis failure

Gigio74 — Sun, 03 Jan 2016 20:09:53 GMT

Went to the store today, still no news from the assistance, however, I checked the demonstration Xperia Z5 and the chassis is also bent in the power button area. Im not sure if im going to keep it after the assistance decision, im tired of having issues with the construction on the Z series...had issues with the Z1, Z2 and now with the Z5, I really think Sony should put more efforts on building something with more quality to justify the astronomical price tag here in Portugal!!

Re: Z5 chassis failure

mrmetacrisis — Sun, 03 Jan 2016 21:55:06 GMT

Does it look anything like this? I've just Googled Xperia Z5 bending and this came up.

Source.

Re: Z5 chassis failure

Uliwooly — Sun, 03 Jan 2016 22:06:44 GMT

@mrmetacrisis

you can tell on that picture that someone sat on it

Re: Z5 chassis failure

mrmetacrisis — Sun, 03 Jan 2016 22:09:57 GMT

If you read the link, Uliwooly, you'll see that the author writes:

'What you see in the above picture is our review unit of the Xperia Z5 Dual. What you see right down the middle is a bend that happened on the device with no accidental application of pressure or any other accident with the handset.'

The article (from a Tech Radar website) is titled: Sony Xperia Z5 Dual just got bent in our jeans pocket.

Re: Z5 chassis failure

_alexdon_ — Sun, 03 Jan 2016 22:13:47 GMT

@mrmetacrisis You know that people will never admit something happened? I do not guarantee that someone sat on that device or it happened just like that, but it kind of looks like some pressure was applied there. I have had smartphones for 4 years, all of them from Sony. Some kept without a case in my front pockets, no problem whatsoever. Even dropped them and no cracks.

Re: Z5 chassis failure

Lord_viridis — Mon, 04 Jan 2016 12:22:26 GMT

That phone was in a tight front pocket and they sat down or bent over.
No way on earth it happened just by being in a jeans pocket without force.
And yes, a phone made of aluminium will strangely enough bend in situations like this, I'm still amazed at how people are surprised when it happens.

Re: Z5 chassis failure

Gigio74 — Thu, 07 Jan 2016 17:47:29 GMT

I dont have any pictures but its not that kind of bending, its not bended in half, its bended inwards....can you see the left aluminium plate where stands the power button? Imagine an ice cream stick, now bend it.....the bend occours in the same way you press the power button...its like the aluminium plate and the glass screen look like the shape of the letter K...

Re: Z5 chassis failure

Uliwooly — Fri, 15 Jan 2016 02:41:47 GMT

@Gigio74

were you able to repair your phone?

Re: Z5 chassis failure

Gigio74 — Fri, 15 Jan 2016 08:51:05 GMT

Unfortunately it will be hard to solve this problem, yesterday I received a message to pick up my phone. Here in Portugal, Datafax is the Sony Authorized Centre, so they said the anomaly didn't afect the phone usage and there is nothing they can do, so I didn't picked up the phone! The employee from the store took close pictures n the chassis and sent it again to them. One thing is clear after all this, I'm not sure about future choices but, the way Sony handle things around here, it's almost certain for me to give up on this brand. I'm not mad, I'm just disappointed! I had a Z1 (went to repair the vibrator engine after a year), Z2 (had lifted the back glass on the right upper corner, went 3 times to repair and I never leave the store with it because they said they change the back but incredibly the problem was there, naked sight, went refunded), Z3 Compact (front screen lifted on the left corner, sold it like that)! Now the Z5......afff, I've a Lumia 640, it's my backup phone, Windows is lame but this is a well constructed phone, I wish Sony or "Sorry" build a phone so reliable like this one!

Re: Z5 chassis failure

RobertoDS — Fri, 15 Jan 2016 09:46:20 GMT

Some people seat on their phones, blend them and then say : I found it BLENDED on my sofa when I woke up ..

And then are asking to Sony to repair it ... Come on ... dont' joke !!!

It's simply a mechanic thing because of your incure

Re: Z5 chassis failure

Gigio74 — Fri, 15 Jan 2016 10:00:22 GMT

Read the previous commentaries on this post Robertods88, today I'll pass by the store and I will take some pictures given your lack of acknowledge on the Z line chassis