topic call voice very low on other side (Z5 Compact MM) in Z Series

call voice very low on other side (Z5 Compact MM)

xperiuz — Tue, 24 May 2016 07:16:06 GMT

Hello guys,

I have an issue which appeared suddenly and wont go away.

My voice is very low on the other side, people saying its like I am talking from far away from the microphone.

There is no issue with voice recording or when I use headphones. I already restarted the phone but issue keeps beeing there.

It is like the z5 is lowering my voice through the mic during a call, is it the noise cancellation malfunkctioning maybe?

Re: call voice very low on other side (Z5 Compact MM)

Emir1 — Tue, 24 May 2016 07:27:34 GMT

Hi @xperiuz,

I'm sorry to hear that.

If I understood you correctly, your voice sounds fine if you test it using Diagnostics?
- Go to Settings > About phone > Diagnostics > Test > Microphone

You wrote that it appeared suddenly, can you relate it to something specific like for example downloading an app? I suggest that you try having a call while having the device in safe mode to see if a third party app could be the cause.

Re: call voice very low on other side (Z5 Compact MM)

xperiuz — Tue, 24 May 2016 07:49:15 GMT

Hi Emir,

thanks for your reply.

I run diagnose fully so my results:

First of all microphone does work. just like it does when recording sound also. Maybe a little with a little low volume.

But the weirdest results are with earpiece and loudspeaker. Both failed in diagnose but both do work since I can hear the voice through earpiece on microphone test and also can listen to music through loudspeaker.

When started in safe mode results are the same.

Everything else is fine.

Re: call voice very low on other side (Z5 Compact MM)

Emir1 — Tue, 24 May 2016 08:04:16 GMT

If your phone behaves the same way in safe mode then my next suggestion would be that you try a software repair using Xperia Companion. This will erase all locally stored data, so make sure to backup using Xperia Companion prior to performing the software repair.

Let me know if that helps.

Re: call voice very low on other side (Z5 Compact MM)

xperiuz — Tue, 24 May 2016 08:14:19 GMT

Thanks I will try that on weekend.

Re: call voice very low on other side (Z5 Compact MM)

xperiuz — Mon, 13 Jun 2016 09:07:56 GMT

So I had no time for software repair but after updating to the newest fw X.224 every issue previous mentioned is solved

Re: call voice very low on other side (Z5 Compact MM)

RobocopZ5 — Tue, 14 Jun 2016 06:19:21 GMT

I have the same problem, started 4 days ago, I thought that the microphone was faulty but then found that it works in 'speaker' mode, just not if I have it in normal phone mode nad hold it next to my mouth.

Tried Xperia Companion and installed latest updates last night, still same problem.

Suggestions?

Re: call voice very low on other side (Z5 Compact MM)

goldmanroy — Fri, 17 Jun 2016 09:06:16 GMT

Same problem here

both on speaker mode or none speaker mode, other side say they hear me very low (volume and quality)

Re: call voice very low on other side (Z5 Compact MM)

pandox — Sun, 17 Jul 2016 10:28:48 GMT

I have the same problem on Xpeeria Z5P, iam on build number 253.

support pls

Re: call voice very low on other side (Z5 Compact MM)

Abuhumaira — Fri, 14 Oct 2016 14:25:20 GMT

Hi,
I'm having the same problem as everyone else with my z5c. Nobody can hear me unless I have my loudspeaker on. I can't believe Sony have not resolved this issue. This thread started in January now it's October.
Like everyone else here I have tried everything.
This the most basic function. microphone ffs!

Made the biggest mistake switching to Sony. Never Again
Very poor from Sony.

I am preparing to make a youtube video where I will air my frustration then smash the phone into bits. Hoping it becomes viral.

Re: call voice very low on other side (Z5 Compact MM)

kidblast — Mon, 13 Feb 2017 11:06:50 GMT

Same problem here.

Microphone works in diagnostics.

When speaking to people on the phone, they cannot hear me, unless i speak 2 mm from the mic.

Speaker and headset works fine.

Same issue as reported by so many people here and in other posts. e.g. here http://talk.sonymobile.com/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Z5-Microphone-Problem/td-p/1070771/page/4.

Re: call voice very low on other side (Z5 Compact MM)

jmigserra — Sat, 18 Feb 2017 14:48:12 GMT

Hello guys, I had the same problem until 2 days ago. I read somewhere some apps hijacked the mic. So i made some adjustments on my phone settings, an Xperia Z5 dual. My phone in on portuguese because i am portuguese, but i'll tell you what i made guessing what would say on the menus in english. Well, i went to Settings> apps>app settings (upper right corner) > override other apps, or something like that, the second option on advanced options. On this options i sellected "NO" on every app that could use the mic. Additionally i installed an app from Play Store called "Sound Calibration". Well, what i know is from 2 days ago until now people hear me very well. Try it yourself, maybe it could solve your problem as it did to me on android 6.0.1

Re: call voice very low on other side (Z5 Compact MM)

zetty — Thu, 20 Jul 2017 18:18:29 GMT

How do you upgrade the firmware?

I have this exact problem and my phone says it's up to date..

I ran diagnostics and the mic sensitivity is really low indeed, the recording is very quiet even if I speak loudly.

Re: call voice very low on other side (Z5 Compact MM)

OneJude — Tue, 15 Jan 2019 16:07:14 GMT

I do not see "Sound Calibration" in the Play Store. Is it still there?