topic Re: My power button, volume button, and shutter button sometime doesn't work in Z Series

My power button, volume button, and shutter button sometime doesn't work

Bennyzhang — Mon, 11 Apr 2016 11:50:28 GMT

HI
I just bought an xperia z5 premium.
Is the hardware or software problem?
I don't know
Sometimes the fingerprints undetected. (fingerprints hardware not available) and volume button and the shutter button cannot work/press
Did you guys have the problem?

Help!!!!

Re: My power button, volume button, and shutter button sometime doesn't work

Christofer — Mon, 11 Apr 2016 15:45:01 GMT

Hi @Bennyzhang,

Sorry to hear this.

Is it when you do something in particular that the keys stop working or does it seem to be completly random?

Have you tested the keys functionality in Diagnostics, Settings > About phone > Diagnostics?

Re: My power button, volume button, and shutter button sometime doesn't work

Bennyzhang — Fri, 26 Aug 2016 13:31:18 GMT

Hii
Please try to press you power button repeat 🔂 and repeat for several times until the button function normally
It's work for me
Hope this will help

Re: My power button, volume button, and shutter button sometime doesn't work

macg2000 — Tue, 13 Sep 2016 15:33:38 GMT

Hi everyone.

I have a similar problem. The physical buttons stop working without reason and now I can turn on my phone. Any ideas?

I tried to enter to Fastboot, Recovery, etc but I can't do that, like the volume button is not working. Do you know if there is a way to do a Hard Reset or something without pressing buttons.

When I connect the phone to the PC this one power on but just charging the battery.

Best regards.

Re: My power button, volume button, and shutter button sometime doesn't work

Christofer — Wed, 14 Sep 2016 15:23:18 GMT

Hi @macg2000, sorry to hear that.

If the power and volume keys does not work I recommend that you get your device repaired at an authorised service center. You can contact your Local support for information on how to proceed with this.

Re: My power button, volume button, and shutter button sometime doesn't work

macg2000 — Thu, 15 Sep 2016 08:13:38 GMT

Thanks Christofer for your response.

Do you know a way to turn on the device with out pressing any key like ADB? Presing the OFF button several times or a long press? Any ideas?

Best regards.

Re: My power button, volume button, and shutter button sometime doesn't work

Christofer — Thu, 15 Sep 2016 14:30:54 GMT

@macg2000 Not to my knowledge no, sorry to say.

Re: My power button, volume button, and shutter button sometime doesn't work

Shlomi_Lisha — Fri, 04 Nov 2016 18:21:34 GMT

I bought my wife this phone too, and after a week of use I put a back protector and immediately appears an error says "fingerprints hardware not available" and I noticed that the fingreprint manager menu disappears and volume buttons and camera not function any more.

After thorough searches Forums have not found a solution to the problem, just to taken it into service.

Afterward I learned that the phone had fallen the night before and got hit, there is no substantial physical damage is visible.

So I tried to play the buttons as recommended by the "BennyTio12" And it did not help.
Finally, while pressing (I put moderate pressure) on the screen at the top, I noticed that the volume keys begin to respond I continued pressure on both sides of the phone (screen and rear) in several places and a camera button back to life and to my surprise even vibration. At this point I went to the menu but still have not seen the Fingreprint manager (it was that the phone boot when it did not recognize the hardware so the menu does not appear), I've reboot it one more and walla Fingerprint menu returned to appear.

I hope it will be informative for you.

Shlomi Lisha

Re: My power button, volume button, and shutter button sometime doesn't work

simplygee — Wed, 15 Mar 2017 06:57:13 GMT

Well will you look at that... it actually worked... ^_^ Thank you

Power, Volume, Camera buttons, and vibration not working

alib36 — Wed, 22 Mar 2017 02:55:16 GMT

I've dropped my phone about a foot onto a counter and now all the side buttons won't work. It will start the screen when I remove the sim card and restart the phone and I set it to recognize safe areas and open on double tap so I can still use it, it also turns the screen on when calls come it. I did the diagnostics and that was all the things that it came up with.

It's not sold in my area of Canada so I ordered it off amazon, there are no authorized dealers to repair.

Re: Power, Volume, Camera buttons, and vibration not working

MarlonUk1 — Wed, 22 Mar 2017 03:25:46 GMT

have you tried to contact your local support? Local support

if you can not find a service center near you, you can try to have it repaired by a trusted repair shop. however bear in mind that the warranty will be void, and water resistance is not guaranteed

Re: My power button, volume button, and shutter button sometime doesn't work

DajoBrinkman — Mon, 27 Mar 2017 09:15:50 GMT

With my phone (Z5) I've got the same problem as others described above.

It is the trick that Shlomi Lisha told us, gently pressing at the top right corner of the screen, that helped me to get access to my phone again!

Thanks a lot for this advice!

In the meanwhile I still do own a brand new phone with serious button issues...

As I'm not the only one, Sony can you please tell us what you will do about this problem?

Dajo

Re: My power button, volume button, and shutter button sometime doesn't work

Clark0318 — Mon, 27 Mar 2017 16:32:31 GMT

Hi,
I have the same problem. All the buttons on the right side didn't work, also lost my lower speaker.
This is a hardware issue. There is a FCC connection loose inside. First time I fixed it in sony xperia care store. But after a mild impact, it happens again. I opened back plate, put the FCC back, hot glue it, seal the back plate back.
Problem solved.
I believe this is a design flaw.

Re: My power button, volume button, and shutter button sometime doesn't work

MAW01 — Tue, 28 Mar 2017 11:21:26 GMT

Guys, I've been in nightmare when all the buttons not working after it fell from bed. Luckily the touch screen is doing just fine. So just locked the screen and tap the screen twice to 'wake up' the phone. Since i have to be away from city for quite sometime, i have no time to go to sony centre to check my phone with hope my phone will not shut down till i get back to town. Unfortunately, an unexpected happened with all the effort in making sure the battery keep on running, my battery run out and the power bank also not working. Out of panic, i 'slapped' the back of the phone and guess what, all the buttons working just fine.. Huhuhuhu..

Re: Power, Volume, Camera buttons, and vibration not working

alib36 — Mon, 03 Apr 2017 18:34:10 GMT

Update, fix.

Talked to support and useless as my IMEI says it should have been sold in Panama and not Canada.

Had a friend help me pull the back off. Super simple, heated up and pulled off with a suction cup. Found 1 plug about and Inch below and 1/2" to the right of the camera was disconnected, one other plug was loose as well. Resealed with the old adhesive while I wait a week for my 5$ pack of new adhesive to arrive. We followed the instructions on www.ifixit.com, I'll try and put up a picture of the plug.

Re: My power button, volume button, and shutter button sometime doesn't work

eopt — Mon, 03 Apr 2017 20:23:11 GMT

Do you have by any chance a picture of the location of that FCC connection?

Re: Power, Volume, Camera buttons, and vibration not working

Dracu666 — Tue, 04 Apr 2017 20:56:40 GMT

squeeze between your fingers the top right hand side of the screen and back of phone, then press power button or volume, mine started working. but not the snap button, that is still dead. Will have to take it in anyway to get it replaced or fixed. let me know if worked:)

Re: My power button, volume button, and shutter button sometime doesn't work

ComputerCowboy — Thu, 06 Apr 2017 09:31:05 GMT

I have all the symptoms as well. I've got my screen on double tap to wake up.

I'm incredibly disappointed in this situation.

I can fix it sure, get it fixed sure. Sony, you do get that this is unacceptable right? Same thing is happening on my mother's Z5. This is usually a recall type situation.

If I have to send this thing back o want a cross ship on a refirb.

Totally unacceptable

@eopt wrote:
Do you have by any chance a picture of the location of that FCC connection?

I'll get it

Re: My power button, volume button, and shutter button sometime doesn't work

ComputerCowboy — Thu, 06 Apr 2017 10:00:49 GMT

Also this topic is not solved, I know that Sony does not have this problem on their radar. Which is why I am being so grump.

I don't think I am wrong expecting more.

I've owned countless Xperia, Erricson and Sony products for my whole life. I still buy VAIO even.

You guys at Sony really mucked this up. You had one job! Connections that don't shake lose inside a case that is glued shut.

Re: My power button, volume button, and shutter button sometime doesn't work

ComputerCowboy — Thu, 06 Apr 2017 14:38:57 GMT

I just got off the phone with Sony US and they don't support it, which I knew.

I am pushing the angle of defective product, lemon. Going back to Amazon with it