topic Re: Backup and Restore - Requesting Password that was not set in Z Series

Backup and Restore - Requesting Password that was not set

Tommo531 — Mon, 11 Apr 2016 01:26:28 GMT

Hi, I have a problem with my Z3 Compact.

It is requesting a password for backup and restore that was definitely not set. Tried google passwords and lock screen passwords. This user (http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Settings-gt-backup-reset-gt-factory-data-reset-asking-for/td-p/314510) had the same issue, but the Sony desktop software that was used to fix does not seem to be in date anymore.

Any ideas? I definitely did not set a password on the SD card for backups and have tried every possible password that it could be, including the "0000" standard Sony one.

Thank you.

Re: Backup and Restore - Requesting Password that was not set

Tommo531 — Mon, 11 Apr 2016 01:28:34 GMT

Sorry, this is the URL to the previous user.

Re: Backup and Restore - Requesting Password that was not set

Phy — Mon, 11 Apr 2016 03:45:55 GMT

1. Have you encrypted the phone?
2. Have you installed an antivirus? Users have reported that certain antivirus apps set passwords

Re: Backup and Restore - Requesting Password that was not set

Tommo531 — Mon, 11 Apr 2016 04:08:23 GMT

No encryption and no anti virus aside from the "AVG Protection" that is installed by default.

Re: Backup and Restore - Requesting Password that was not set

Phy — Tue, 12 Apr 2016 00:43:17 GMT

AVG Protection its the cause of this problem.

Re: Backup and Restore - Requesting Password that was not set

Tommo531 — Tue, 12 Apr 2016 06:35:51 GMT

How do you know?

Is there anyway of getting the password?

Re: Backup and Restore - Requesting Password that was not set

MrsG07 — Tue, 03 May 2016 17:24:14 GMT

How did you manage to solve this please ? I am currently having the same problem.

Thanks

Re: Backup and Restore - Requesting Password that was not set

alfasierra — Sat, 12 Nov 2016 12:15:34 GMT

Hi, have you managed to solve the problem? I am facing the same issue.
Cheers

Re: Backup and Restore - Requesting Password that was not set

Cory1 — Fri, 21 Jul 2017 03:57:48 GMT

After having good the same problem, I found that the password it's asking for is for the WiFi networks. Deselect this option from restoring, and it's done.