topic Xperia z cannot turn on in Z Series

Xperia z cannot turn on

farhanboys88 — Thu, 01 Aug 2013 00:22:59 GMT

i have xperia z, i plug into laptop use sony pc companion and got latest updates for xperia z, why not to try and i try updates, download i think take hour maybe and after download install to phone but error i dont rememer what error, i try turn on my phone stuck at sony logo then reboot sony logo back and reboot, have red light, i google what is red light, red light is baterry low, but before i update my battery 96% no data/wifi active.., help me what happen to my phone, just use 1 month..

(sorry for my english me not good english )

Re: Xperia z cannot turn on

Uliwooly — Thu, 01 Aug 2013 00:35:47 GMT

try this

connect your phone to a wall charger (not the dock) > press and hold power & volume up for 8 seconds > let your phone charge for 1hour > try to turn it back on then repair it with SUS

Re: Xperia z cannot turn on

Uliwooly — Thu, 01 Aug 2013 00:35:57 GMT

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers

Re: Xperia z cannot turn on

farhanboys88 — Thu, 01 Aug 2013 00:44:44 GMT

i try but nothing happen, i hold all button and stuck sony reboot and red light, cannot charge, before problem come i turn off phone and charge use plug charge have screen on and battery logo, but now not anymore just on sony logo reboot many time and same time red light.. actually, what happened to my phone

Re: Xperia z cannot turn on

Uliwooly — Thu, 01 Aug 2013 00:46:13 GMT

just leave it connected to the wall charger

Re: Xperia z cannot turn on

farhanboys88 — Thu, 01 Aug 2013 00:46:17 GMT

sir i cannot go to flash mod or fast boot

Re: Xperia z cannot turn on

farhanboys88 — Thu, 01 Aug 2013 00:50:21 GMT

yeah but my phone always turn on and reboot

Re: Xperia z cannot turn on

Uliwooly — Thu, 01 Aug 2013 17:19:08 GMT

your phone has to be off with SUS

Re: Xperia z cannot turn on

farhanboys88 — Thu, 01 Aug 2013 17:59:11 GMT

yes sure.. but my phone cannot go to flash mod or fastboot, my phone on only 2 or 3 second and reboot, cannot do anything.., maybe need repair at service centre.., so sad this is my first exprience use sony.., only 1 month got problem.., before use sony i use samsung.., samsung better from sony

Re: Xperia z cannot turn on

Uliwooly — Thu, 01 Aug 2013 18:11:19 GMT

perhaps there's something wrong with your phone

Re: Xperia z cannot turn on

farhanboys88 — Fri, 02 Aug 2013 06:03:10 GMT

yeah i know what problem.., today i go to service centre and check, my phone got hardware fail.., and sent back to factory.. and how long to repair i dont know..:smileysad:

Re: Xperia z cannot turn on

kayrowl91 — Fri, 27 Dec 2013 19:59:45 GMT

Bye.so farhan,how yours z now,im also got this problem also.is it Sony willing to exchange or not?