topic Re: Xperia Z1 suddenly dead. Nothing works in Z Series

Xperia Z1 suddenly dead. Nothing works

Carmeta — Sun, 29 Sep 2013 08:17:43 GMT

Hello,

I had my Xperia Z1 charging all night. This morning, I noticed that it was suddenly off. And can't turn it on.

Nothing seems to work. Not the charging light even. The phone is totally dead. The computer doesn't recognize it.

What can I do? I'm desesperate because I need to back up the photos and videos of the birth of my first child (I've just arrived home from the hospital yesterday). All of them are inside the Xperia.

Thanks

Re: Xperia Z1 suddenly dead. Nothing works

gwhispererz — Sun, 29 Sep 2013 08:21:49 GMT

Hi, see if this works. Press and hold both power button and volume up button together till it vibrates and boots up.

Re: Xperia Z1 suddenly dead. Nothing works

Carmeta — Sun, 29 Sep 2013 08:25:02 GMT

Thanks

I just did it. The phone has vibrated for a second, but nothing else happened.

I tried the secuence two more times but now it not vibrates.

Re: Xperia Z1 suddenly dead. Nothing works

gwhispererz — Sun, 29 Sep 2013 08:26:52 GMT

Connect to charger and try it again. If still nothing, try again after leaving it to charge for some time.

Re: Xperia Z1 suddenly dead. Nothing works

Carmeta — Sun, 29 Sep 2013 08:32:58 GMT

Thanks

Now the charging light is on.

When I press the start+volume buttons a Sony screen appears (and also a symbol of battery charging) but still can't turn on the phone (the screen turns black) and Sony Bridge for Mac doesn't recognize it.

I am completely sure that battery was full charged when phone died, because just half an hour before I checked the hour and saw it.

What do I do now?

Thanks again

Re: Xperia Z1 suddenly dead. Nothing works

gwhispererz — Sun, 29 Sep 2013 08:48:08 GMT

Can't think of anything other than leaving it to charge and then the power and volume up buttons action.

Re: Xperia Z1 suddenly dead. Nothing works

Rictv_me — Sun, 29 Sep 2013 08:57:02 GMT

I got my Xperia Z1 on Tuesday (launch day in UK on 3 Network) and have been blown away with this phone...until I had this issue last night.

I was looking at some photos and the screen stopped working for a split second and went black.

The phone was totally unresponsive and appeared to be 'bricked'!

I tried hard reset (OFF switch near Sim Card) I removed SIM card and tried a reboot - nothing.

Looking over forums I noticed that some people found issue with saved WiFi / Bluetooth zones & power optimisations settings and this maybe had an adverse effect on screen brightness?!

I turned off my home WiFi, soft reset the phone (silver screen lock / power button AND volume button pressed and held for 5 seconds) and low and behold my handset returned.

This is a serious A category bug that needs urgent investigation and fixing. This is a seriously excellent phone that may lose ground with new customers due to this edge case software glitch! (i'm a Sony employee so this issue is particularly grating to me!!)

Not everyone is as patient or tech savvy as myself or people on this forum!

Hopefully we will get this fixed and patched in the very near future?

Re: Xperia Z1 suddenly dead. Nothing works

Archanos — Sun, 29 Sep 2013 09:10:07 GMT

You could always try one trick if it completely "died" and don't want to power up at all. Make sure the USB cable is connected to the computer, then press volume DOWN and hold it while connecting the phone to the computer. This forces Flashmode on the phone, so the bootloader starts anyway. Then disconnect, wait a while and power it on as normal.

Some back screen related issues can be easily fixed by turning off BT devices around that might look for the phone while it starts.

Re: Xperia Z1 suddenly dead. Nothing works

Carmeta — Sun, 29 Sep 2013 09:17:16 GMT

Thanks gwhispererz

It works again. And, the most important thing, I'm backing up the photos.

Thanks again.

Re: Xperia Z1 suddenly dead. Nothing works

gwhispererz — Sun, 29 Sep 2013 09:24:57 GMT

You are most welcome! Really glad that your phone is working again.

By the way, congratz for the birth of your first child. :smileysmileywink:

Re: Xperia Z1 suddenly dead. Nothing works

bonesy — Sun, 29 Sep 2013 19:22:03 GMT

I just had this problem twice now and had to do a reset by pressing down the little red button

Re: Xperia Z1 suddenly dead. Nothing works

Priskilemegasil — Fri, 11 Oct 2013 02:52:18 GMT

Hi All Thanks for the information.
I have just experienced my Xperia z1 also suddenly died and would not turn on.
hopefully things like this will not happen again.

Re: Xperia Z1 suddenly dead. Nothing works

Trev — Sat, 26 Oct 2013 06:32:10 GMT

same thing happened to my z1 after i got it a week ago. did what u guys advised and it booted back on and wanted to know if i need to return it and get a new one or is it justa software probthat can be fixed with an update?

Re: Xperia Z1 suddenly dead. Nothing works

Szoli — Thu, 14 Nov 2013 11:30:04 GMT

i got a related problem:

my Z1 shuts down every time i connect the charger, sometimes seem allright but after a couple minutes ALWAYS shuts down, killing all running apps, and alarm clock, what made me late from work...

any ideas to fix it?

THX

Re: Xperia Z1 suddenly dead. Nothing works

Riqui — Wed, 20 Nov 2013 03:40:53 GMT

Hey, I just had the same problem and your tip worked great. Do you know what's causing this and how offen this may happen? Is this a software or hardware problem?

Thanks a bunch!

Re: Xperia Z1 suddenly dead. Nothing works

ermond12 — Fri, 03 Jan 2014 00:36:48 GMT

Hi, I hope you can help me as I have a problem with my Z1 since Christmas day. My phone suddenly died when I put it into sleep or locked it. Before it happens, I was charging using the charging dock. I pulled it out of the charging dock and the battery was around 40%. I used the camera, turned off the WiFi. Everything is normal. Then I locked it and laid it on my bed. After a couple of minutes when I was about to use it, it's no longer turning on. I tried charging it again but to no avail, no notification light indicating that it's charging (both USB cable and charging dock), tried the power button + volume up still the same. Hard reset via the red button beside the SIM tray but still the same. Tried connecting it to the PC to see if the PCC or SUS will recognize it but to no avail.

I bought the unit from a grey market (OL shop) so there is no official Sony warranty. They only offer 3-day replacement for manufacturer defect and 1-year service warranty. I bought it last Oct. 31.

The seller doesn't agree with the replacement for the unit since way beyond the 3-day replacement period. At the same time he said that the service warranty is voided as I updated my OS to 4.3 (as per their receipt, any OS modification will void the service warranty). So I went to the referred service shop to have my phone check but to no avail, they cannot check it as they still experience the same problem.

I went to an Xperia store and the lady I talked to advised me to go to the main Sony service centre in which she provided me the map. So I went there and my phone stayed overnight on the said service centre for checking. The next day as per the diagnosis of the technician it's is beyond repairbale via software or something like that. Their laptops or PCs can't still detect my phone. They said it might need a replacement of the motherboard.

So a couple of days later, yesterday, we went back to the OL store to try to demand for a replacement again but they just advised us to seek again for a second opinion on the same technician he referred the first time. So we went there and stated the problem. He said that the battery might be super drained that's why even if I charge overnight it won't turn on or get charged. He also mentioned that I might have experienced a dead or death booth as something might have happened with the system or software of the phone.

By the way, few hours after the phone suddenly died on the 25th the phone became warm or hot. He mentioned that it might be because there were apps were running that time when it still has battery.

Do you have any idea if this is a case of a dead or death booth? I serioulsy hope it has nothing to do with the motherboard.

Re: Xperia Z1 suddenly dead. Nothing works

Yinyhang — Sat, 15 Mar 2014 17:22:02 GMT

Hi!

I had the same problem with my Xperia Z1 too. I was charging it this morning and was using it at the same time. just reading messages.. And then after i left it for awhile, tried to open it but no response. Still screen appears block not even a vibration. And also the charging light is not anymore giving notification. I tried also to connect it in thecomputer but ni response too. Even notification nothing at all. So itried searching some forum related to this problem. And thank u it helps when i long press the power button and the volume up. At first there was no reply , even a vibration not at all. I tried charging it again then i got the notification light back.! Im so happy.

I was actually planning to go to sony since it still have 1yr warranty.. But thank god and thanks guys this forum help me!
But im just curious, why that thing happen? What could be the cause.?
Because my xperiaZ1 always back up files at my gmail automatic when i connect it to charger. Does it have relation to that? I love Sony since i got this phone so i hope this problem will be fix and not happen again. Thanks for the help and reply. God Bless u all.

Re: Xperia Z1 suddenly dead. Nothing works

_alexdon_ — Sat, 15 Mar 2014 19:59:50 GMT

Sometimes it suddenly turns off when the battery is left too low and it just cannot hold all the processes.Other times,it is just an app acting up or Android being itself.

Re: Xperia Z1 suddenly dead. Nothing works

JessicaJabr — Sun, 23 Mar 2014 23:02:49 GMT

This seriously needs to be fixed in the new update! Happened with me today

Re: Xperia Z1 suddenly dead. Nothing works

Michelkh — Sun, 24 Aug 2014 13:35:59 GMT

same thing here every other day this happens to me a remove my compact from my pocket to fing did dead, not responding until i press the red button.

This is realy annoying and will geyme far away from sony products.