topic Re: error when updating in Z Series

USB cable got disconnected during update, update failed

vonhaven — Tue, 26 Jan 2016 16:45:51 GMT

I was updating my new Z5 when the USB cable fell out of my computer, and now I get the message "software update failed reconnect and try again" I've tried a force shutdown, and PC companion can not find my telephone, what I can do to reset the phone ??

Re: error when updating

Von — Tue, 26 Jan 2016 17:26:25 GMT

What does your phone says? Does it normaly boot when try to turn on?

Re: error when updating

Uliwooly — Tue, 26 Jan 2016 19:41:07 GMT

@vonhaven

Connect your phone to a wall charger > let it charge for 1 hour or so > then on your computer run PCC > support zone > repair > select the phone > follow all the steps > turn off the phone > connect the phone whenever you are promt to

If the phone doesn't turn off then

connect the phone whenever you are promt to > press and hold power & volume up until the phone restart > reslease the buttons > press and hold volume down > this might take few attempts

Re: error when updating

Christofer — Wed, 27 Jan 2016 11:19:30 GMT

Hi @vonhaven,

I'm sorry to hear this.

Uliwooly provided some good suggestions, try those and let us know how it works out for you.

Re: error when updating

vonhaven — Wed, 27 Jan 2016 15:56:32 GMT

Fortunately, after a few hours of tinkering, I got the phone connected to PCC and and was able to repair the phone, so thanks for the help

Re: error when updating

Christofer — Wed, 27 Jan 2016 16:33:10 GMT

Glad to hear, thanks for letting us know!