topic Re: SMS problem after software update in Z Series

SMS problem after software update

Ordas — Tue, 26 Jan 2016 14:01:55 GMT

Hi,

I updated the android on my phone (Z3 dual, D6633) from 5.0.1 to 5.1.1.

I can not send and get SMS none of the SIM. I get an text: failed transmission. The phone numbers of SMS center are correct.

With 5.0.1 android the SMS service operated well.

What is the problem?

Re: SMS problem after software update

Hampus — Tue, 26 Jan 2016 15:32:40 GMT

Hi,

That sounds strange. Do you have a network connection on your phone? Are you able to place/receive calls?

Re: SMS problem after software update

Ordas — Tue, 26 Jan 2016 16:43:03 GMT

Hi,

Calls, LTE internet connection and wifi work. Only SMS wrong

Re: SMS problem after software update

Ordas — Tue, 26 Jan 2016 21:55:23 GMT

I have got network. I think I'm not alone...

/t5/Xperia-Z1-Compact/Android-5-1-1-SMS-problem/td-p/1041716

But the deleting (in setup/applications/all/messages) can not help. I made a reset on my handy (deleting all, hard reset)... and doesn't work...

Can I the android downgrade to 5.0.1 (back)?

Re: SMS problem after software update

Jake-SonyXperia — Wed, 27 Jan 2016 04:19:24 GMT

Hi Ordas,

Is it possible for you to test with another SIM card in the device?

Re: SMS problem after software update

Ordas — Wed, 27 Jan 2016 06:30:35 GMT

I don't think that solve the problem.
The fault comes after update by all SIM (dual SIM phone), so I can say: I try 2 card and they don't work

But I will try it.

Re: SMS problem after software update

Ordas — Wed, 27 Jan 2016 10:04:11 GMT

I put my SIM in an other phone and the SMS operates. And of course on my phone I put the other SIM and does not work.

My phone has error

Re: SMS problem after software update

Hampus — Wed, 27 Jan 2016 10:44:27 GMT

If this behaviour persist with another SIM-card and appeared after a software update, I suggest that you perform a software repair using PC Companion. This will reinstall the latest software and don't forget to backup your data. When the repair is done, you can wait to restore any backup or install any applications > send a text message to see if same thing happens.

Re: SMS problem after software update

Ordas — Sat, 30 Jan 2016 18:45:13 GMT

Hi,

I solved the problem. I repaired the android by PC Companion. SMS is operated

By the way: I made a backup by PC companion (all files, all setup). When I reloaded this backup some funkcion not succed:

- phonebook OK, but the groups are deleted (familiy, friends, ICE, etc.)

- backgroung picture and ringtones: the files are in the backup but ths media files were not adjusted by the reloading

- name of the SIM cards

- icons, programs, widgets on the screens.

How can I make a backup as cloning?

I repalce the android and I reload this "cloning-backp" (3-4-5Gb file) and I not need to fine-tune the handy.

Thanks