topic Re: widgets and accounts were gone after safe mode in Z Series

widgets and accounts were gone after safe mode

wolfgang-362 — Sun, 24 Jan 2016 20:06:28 GMT

I had to do some bug hunting, and found out that after reboot from safe mode pinned widgets (here: Sony calendar, Sony Gallery, WeatherPro) were gone, and dropbox account was deleted. I've read in this forum, the phone (Z5P, btw.) will return into normal operation mode after reboot, but this is not the case.

I did some research, same issue see: http://talk.sonymobile.com/t5/Xperia-C3/after-safe-mode-reboot-home-screen-widgets-don-t-load/m-p/1029432#M2075

Can you please add this issue into FAQ?

Re: widgets and accounts were gone after safe mode

Uliwooly — Sun, 24 Jan 2016 20:23:36 GMT

@wolli_d

Your dropbox account was deleted after safe mode?

Re: widgets and accounts were gone after safe mode

wolfgang-362 — Sun, 24 Jan 2016 20:30:04 GMT

Yes. No SD card in use, Build-Nr. 32.0.A.6.170, E6853

Re: widgets and accounts were gone after safe mode

Uliwooly — Sun, 24 Jan 2016 20:43:25 GMT

@wolli_d

It doesn't delete the app just clear the app data.

Re: widgets and accounts were gone after safe mode

wolfgang-362 — Mon, 01 Feb 2016 08:36:49 GMT

My point is, I want this ("app data cleared when booting in safe mode, which removes widgets on home screen and deletes several account data") added to the FAQ concerning safe boot mode. I've never mentioned that apps are deleted.

Re: widgets and accounts were gone after safe mode

Uliwooly — Tue, 02 Feb 2016 01:47:10 GMT

@wolli_d

Got it, I'll escalate this so they can take into consideration this warning on the FAQ > safe mode guide

Re: widgets and accounts were gone after safe mode

Rickard — Wed, 03 Feb 2016 08:18:49 GMT

Thanks for the feedback and i'm very sorry in case you've lost any data

Safe mode should not affect app data but as you say, you may need to add widgets again. I have added this information to the FAQ.

Safe mode may also remove accounts that belongs to 3:rd party apps. Some apps will just add it back when you start the app but some apps may require you to sign in again in the app. I added this information as well.

Thanks again for pointing this out!

Re: widgets and accounts were gone after safe mode

wolfgang-362 — Wed, 03 Feb 2016 09:48:46 GMT

Thank you!