topic Re: Screen issues in Z Series

Screen issues

Tomasvg — Sun, 24 Jan 2016 19:43:55 GMT

When me Xperia z5 screen blocks by itself and last that way for a few minutes, When you try to unblock it, it turns green in some sports and you can notice the fading because is too slow. Once the fade is gone, all is normal.

Re: Screen issues

Uliwooly — Sun, 24 Jan 2016 19:50:46 GMT

@Tomasvg

Hard to tell what's the issue, you could record a video > upload it to youtube > post the link here or you could contact your Local support to get it inspected.

Re: Screen issues

CameronT — Sun, 24 Jan 2016 23:44:44 GMT

Hi @Tomasvg,

Welcome to the community.

It's hard to tell what this issue is based on the description. It could be anything really. Does the same thing happen in safe mode? If so, can you please try a software repair and see if it's any better?

Re: Screen issues

Von — Mon, 25 Jan 2016 09:11:39 GMT

Better request for a replacement before your warranty wores off, its a factory defect.

Re: Screen issues

Tomasvg — Mon, 25 Jan 2016 17:33:14 GMT

https://youtu.be/9pyVSWyKnHA here's the Link i hope it helps

Re: Screen issues

Uliwooly — Mon, 25 Jan 2016 19:09:56 GMT

@Tomasvg

That's a hardware issue, contact your Local support to get it inspected.

Re: Screen issues

Tomasvg — Tue, 26 Jan 2016 17:48:15 GMT

Thanks everybody. I did everything that I´ve can without mess up the warranty. A replacement was the solution finally.

Thanks again.

Spoiler

Re: Screen issues

Uliwooly — Tue, 26 Jan 2016 19:28:15 GMT

@Tomasvg

Great to hear that you have a working unit now.