topic Z5 Compact Ear Speaker Issue (intermittent) in Z Series

Z5 Compact Ear Speaker Issue (intermittent)

Amh1 — Sat, 23 Jan 2016 16:15:35 GMT

My wife has a Sony Xperia Z5 Compact that she bought in November last year. Just before Christmas it developed an intermittent fault with the ear speaker. The fault occurs every few days and causes the ear speaker to completely die: can't hear a dial tone, can't hear the rings, can't hear the person dialled, although they can hear my wife clearly if they pick up. The fault then seems to rectify itself shortly afterwards.

I've made several searches with Google and can't find anything like this for this model of phone. Any thoughts on the cause or any similar experiences? Any advice on how to resolve this problem?

Re: Z5 Compact Ear Speaker Issue (intermittent)

Uliwooly — Sat, 23 Jan 2016 20:16:52 GMT

@Amh1

Whenever you encounter this issue

settings > about phone > diagnostics > test

also you could test your phone on >>> safe mode, it could be a third party app acting up

Re: Z5 Compact Ear Speaker Issue (intermittent)

Ali557 — Fri, 29 Jan 2016 18:04:07 GMT

i think i have same problem

try to put WI-FI off then make your call

Re: Z5 Compact Ear Speaker Issue (intermittent)

Uliwooly — Thu, 04 Feb 2016 23:11:44 GMT

@Ali557

did safe mode worked for you?

Re: Z5 Compact Ear Speaker Issue (intermittent)

whalter86 — Mon, 29 Aug 2016 06:44:33 GMT

I have the same issue!

After several factory resets and replacement of the ear speaker, still same thing, even in safe mode. Anybody found a solution? I can't even tell if this is a software or hardware issue...

Cheers

Re: Z5 Compact Ear Speaker Issue (intermittent)

Lead1 — Mon, 26 Sep 2016 08:45:27 GMT

I have the same issue. My Z5 Compact is less than one year old. Some weeks back the ear speaker has stopped working, often a couple of seconds after answering. I have tried the safe mode, the problem was the same. Diagnostics show that the hardware works fine. Just now I really cannot phone or answer calls, they all end up me telling that I cannot hear the other person. I have Android 6.0.1, updated as soon as it came available. Model number E5823. I have still not experimented with wifi.

Re: Z5 Compact Ear Speaker Issue (intermittent)

guidocm — Mon, 31 Oct 2016 22:07:34 GMT

Same problem with de Z5 Compact I bought 1 month ago... The speaker has been replaced and it still not working at all. Software updated also but no luck either. Any ideas?

I'm really dissapointed with Sony... this kind of things shouldn't happen!

Please, someone help!

Re: Z5 Compact Ear Speaker Issue (intermittent)

Somsiadmp — Fri, 02 Dec 2016 16:57:08 GMT

Seems that there are a number of people having the same problem. My ear speaker on Z5 Compact stopped working last night with no apparent reason. Since then I tried all the diagnostics, including the service mode- all to no avail. Used the Xperia companion and did the software repair, still no luck. I can't tell what the source of the problem is, but it's really annoying. Can anyone at Sony please help us here?

Re: Z5 Compact Ear Speaker Issue (intermittent)

NeoBeum — Fri, 02 Dec 2016 20:37:31 GMT

Is the speaker still bung if you play music or video?

Re: Z5 Compact Ear Speaker Issue (intermittent)

Somsiadmp — Sat, 03 Dec 2016 11:33:49 GMT

It's absolutely mute, no matter what the source of sound is. Imagine listening to Bohemian Rhapsody with left channel dead. Horrible. In service mode test the speaker is defined as left, that's how I know which channel I'm missing. Any ideas?

Re: Z5 Compact Ear Speaker Issue (intermittent)

NeoBeum — Sun, 04 Dec 2016 07:04:19 GMT

Repair Centre. Not much you can do on this forum if the speaker isn't getting a signal.

Re: Z5 Compact Ear Speaker Issue (intermittent)

Somsiadmp — Sun, 04 Dec 2016 22:09:18 GMT

It makes you wonder how those things are built. They're not the cheapest. Sony has been my choice since W300 or even earlier but there's always been something that makes me wonder why. My all time favourite Z1 compact has developed a nasty battery flaw and now this. Well, time to get another phone serviced. Thanks for your help.

Re: Z5 Compact Ear Speaker Issue (intermittent)

Susang — Mon, 05 Dec 2016 12:24:37 GMT

When I unplugged my earphone my speaker doesn't produce sound then I should have to do power and when mobile get restart sound used to play

Re: Z5 Compact Ear Speaker Issue (intermittent)

Somsiadmp — Mon, 05 Dec 2016 17:44:59 GMT

Ha, tried that one too. Someone posted a similar solution on xda forum. Doesn't work in my case 😕

Re: Z5 Compact Ear Speaker Issue (intermittent)

Dundunbra — Fri, 09 Dec 2016 08:36:25 GMT

I bougt a phone that had that problem and I have solved the problem. But you need to open the phone. The problem is not in the speaker, but in the plastic frame inside the phone. Here it is a "wire" glued on the frame. It is not goldened so it wil oxidize. What i did was to soldered new wires directly from the motherboard to the connector on the speaker. That solved the problem 🙂

Re: Z5 Compact Ear Speaker Issue (intermittent)

arunksankar — Tue, 11 Jul 2017 21:57:56 GMT

I think this is the solution. I have the same problem. The problem is at the back cover. When I have my finger on my back, I can't hear anything. I was thinking of same but I don't have the confidence to open the phone and repair it myself 😣

And sometimes people complain plain that my voice is really low. Not sure whether it is related to this. 🤔

Bad build quality. Sony has to work on this.

Re: Z5 Compact Ear Speaker Issue (intermittent)

SuperMan1986 — Wed, 12 Jul 2017 00:31:35 GMT

i think its motherboard connection because it happend to me i hit my phone (with finger near the speaker and its worked again , happend few time)

sony stand for =SO maNY problems

Re: Z5 Compact Ear Speaker Issue (intermittent)

urbi123 — Tue, 02 Jul 2019 15:13:15 GMT

Exactly, I have the same problem. When I touch back of my phone I heard nothing. I must hold my phone on the edge.