topic Re: Finger print unlock issue in Z Series

Finger print unlock issue

152bobby — Fri, 22 Jan 2016 09:52:00 GMT

I registered two of my fingers on my phone.

Seemed to work for a while and then more or less stopped working.

So I decided to re register my fingers, but it says that I must use a existing finger to unlock and proceed!!! Which I can't do because they don't work and is the reason I am doing this!!!

How stupid is that!!!

How can I fix this please?

Re: Finger print unlock issue

_alexdon_ — Fri, 22 Jan 2016 15:35:57 GMT

Well you need to confirm the actual fingerprints to add others, I don't think that's too stupid as it seems like an extra security feature. Try to wash your hands, make sure you are not sweaty and keep them dry. Also, the sensor might need some cleaning.

Re: Finger print unlock issue

152bobby — Fri, 22 Jan 2016 15:41:21 GMT

Well, it's certainly not my fault that it's stopped working. I'll just add this to my ever expanding list of issues which I won't bore you all with.

Thanks for your comment anyway.

Re: Finger print unlock issue

_alexdon_ — Fri, 22 Jan 2016 15:46:26 GMT

@152bobby But why don't you try my suggestion? It might help.

Re: Finger print unlock issue

152bobby — Fri, 22 Jan 2016 15:51:52 GMT

Based on what I have read on the forum, cleaning my hands (not implying I don't, but you know what mean) and cleaning the sensor was the first thing I tried before submitting my post.

If there is no way round this, I will continue using my pass code.

Worst scenario example!!!! What happens if someone injures their finger or God forbid loses it!!!

Re: Finger print unlock issue

_alexdon_ — Fri, 22 Jan 2016 15:54:02 GMT

Well in that case I think you should have your device examined if you think the unlock doesn't work as supposed to.

Re: Finger print unlock issue

152bobby — Fri, 22 Jan 2016 16:05:34 GMT

Luckily I had my wife's finger as a back up and it let me in. So I have re registered 2 of my fingers and it works again.

No clue why it stopped, as I haven't changed my two fingers since the last time I done it.

Re: Finger print unlock issue

_alexdon_ — Fri, 22 Jan 2016 16:07:27 GMT

Strange, hopefully that won't happen again.

Re: Finger print unlock issue

152bobby — Fri, 22 Jan 2016 16:48:42 GMT

Sorted

Re: Finger print unlock issue

JonShipman — Fri, 22 Jan 2016 17:47:05 GMT

If you remove all finger prints it'll let confirm via pin

Re: Finger print unlock issue

152bobby — Fri, 22 Jan 2016 17:58:18 GMT

Ah, that's handy to know, thanks.