topic Re: System Repair not available !!! in Z Series

No software available when trying to perform a software repair

Flint_Eastwood — Sun, 13 Dec 2015 20:16:00 GMT

PC Companion tells me, that there is no software for my Z1c when I want to do a system repair. What's wrong there?

Re: System Repair not available !!!

Uliwooly — Sun, 13 Dec 2015 20:19:18 GMT

@Flint_Eastwood

It could be a temporarily issue, but I will escalate this as I've seen this issue with other users.

have you unlocked the bootloader and/or flash the phone at all (using flashtool and/or Xperiafirm)?

Re: System Repair not available !!!

Flint_Eastwood — Sun, 13 Dec 2015 20:49:16 GMT

@uliwooly wrote:
... have you unlocked the bootloader and/or flash the phone at all (using flashtool and/or Xperiafirm)?

No, my phone is in it's original state.

I'm just having the old problem, that WLAN-Status shows allways on under battery-drain diagram. Had this problem first after updating to 4.4.4 and a system repair was the only solution to fix that. Now after update to 14.6.A.1.236 I'm having this bug again.

It is a very small bug, I know. But I want to go sure, that I can repair my phone if there is eventually a real big problem in the future.

Re: System Repair not available !!!

Uliwooly — Sun, 13 Dec 2015 21:10:18 GMT

@Flint_Eastwood

I have escalated this, if you can contact Sony directly to get a faster reply Local support

Re: System Repair not available !!!

Flint_Eastwood — Sun, 13 Dec 2015 21:11:48 GMT

@uliwooly wrote:
@Flint_Eastwood
I have escalated this, if you can contact Sony directly to get a faster reply Local support

Thank you.

Re: System Repair not available !!!

Uliwooly — Sun, 13 Dec 2015 21:13:04 GMT

@Flint_Eastwood

anytime

Re: System Repair not available !!!

Hampus — Thu, 17 Dec 2015 08:56:28 GMT

Hi Flint_Eastwood,

Have you tried to perform a new software repair lately to see if same behaviour persist? Have you by any chance tried a software repair from another computer?

If you still experience this, could you send me some further information via PM and I will forward this internally:
IMEI:
Active customization:
(Active customization can be found if you go to the dialer > Enter *#*#7378423#*#* > Service info > Software info > Active customization)
Time & date when you tried the software repair.

Re: System Repair not available !!!

Flint_Eastwood — Thu, 17 Dec 2015 20:48:18 GMT

Today my PC Companion updated to a newer version.

Now the software-repair works. Thank you.

Re: System Repair not available !!!

Hampus — Fri, 18 Dec 2015 11:18:47 GMT

Glad to hear that it's now working!